In Case of Problems
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9
In Case of Problems
Service Hotline
Should problems arise with the telephone, please refer to the following in-
formation first. In the case of technical problems, you can contact our hot-
line service, Tel. 0900 00 1675 within Switzerland (cost via Swisscom at
time of going to print: CHF 2.60/min). In the case of claims under the terms
of guarantee, contact your sales outlet. There is a 2 year period of guaran-
tee.
Problems and solutions
Problems
Solutions
No telephone calls possible
− The telephone line is not connected
properly or is defective. Only use the
telephone connection cable supplied.
The answering machine
does not record any
messages/memos
− Check whether the answering
machine memory is full. Delete
messages from the memory, if
necessary;
Remote access is not
possible
− Check that the correct security code
has been entered for remote access;
− The telephone used for remote access
must be set to tone dialling.
Declaration of Conformity
This device fulfils the requirements stipulated in the EU
directive:
1999/5/EC directive on radio equipment and
telecommunications terminal equipment and the mutual
recognition of their conformity. Conformity with the above
mentioned directive is confirmed by the CE symbol on the
device.
To view the complete Declaration of Conformity, please refer to
the free download available on our web site www.switel.com.
10 Maintenance / Guarantee
Maintenance
Clean the housing surfaces with a soft, fluff−free cloth.
Never use cleaning agents or solvents.
Guarantee
SWITEL equipment is produced and tested according to the latest
production methods. The implementation of carefully chosen materials
and highly developed technologies ensure trouble−free functioning and a
long service life. The terms of guarantee do not apply where the cause of
equipment malfunction is the fault of the telephone network operator or
any interposed private branch extension system. The terms of guarantee
do not apply to the batteries or power packs used in the products. The
period of guarantee is 24 months from the date of purchase.
All deficiencies related to material or manufacturing errors within the
period of guarantee will be redressed free of charge. Rights to claims
under the terms of guarantee are annulled following tampering by the
purchaser or third parties. Damage caused as the result of improper
handling or operation, normal wear and tear, incorrect positioning or
storage, improper connection or installation or Acts of God and other
external influences are excluded from the terms of guarantee. In the case
of complaints, we reserve the right to repair defect parts, replace them or
replace the entire device. Replaced parts or devices become our property.
Rights to compensation in the case of damage are excluded where there
is no evidence of intent or gross negligence by the manufacturer.
If your device does show signs of a defect within the period of guarantee,
please contact the sales outlet where you purchased the SWITEL device,
producing the purchase receipt as evidence. All claims under the terms of
guarantee in accordance with this agreement can only be asserted at the
sales outlet. No claims under the terms of guarantee can be asserted after
a period of two years from the date of purchase and hand−over of the
product.