BR4 - Appliance User Manual v2.0
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3.9. Call Queues
Call queues allows you to build a call center with one or many trunks.
*Reminder – You can always use the “i” (info) tooltips for additional information
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At first you need to assign unique extension to your new queue
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Then you need to name it, ie: “sales”
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Select the appropriate strategy for your application:
o
Ringall
– ring all available agents at the same time.
o
RoundRobin
– Each all agents in sequence.
