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SWEFOG WORLD-WIDE WARRANTY:
Unpacking and Saving the Shipping Materials
Do not discard the Swefog shipping carton and packing materials. The shipping carton and packing materials are specifically designed
to protect this product during transport.
If you ever need to return a product for repair or maintenance, you must return it in its original shipping carton and packing materials.
Inspecting the Contents
Carefully remove the contents of each shipping carton and inspect for signs of
freight damage. In case of any such damage, notify both
the shipping agent and the sender immediately (may it be the sales agent or the manufacturer).
Any damage incurred in shipping is the responsibility of the carrier. In the case of hidden damage, a c1aim should be made as soon as
damage is discovered. All packing material should be retained for inspection.
NOTE:
Freight damage claims are invalid for fixtures or other spare parts shipped in non-factory shipping cartons and packing
materials.
Limited Warranty
Unless otherwise stated, the Swefog products are covered by a two year parts and labour limited warranty.
Guarantee will be invalid if the Swefog machines have been used with fluid other than the recommended Swefog haze fluid.
It is the owner’s responsibility to furnish receipts or invoices for verification of purchase, date and dealer or distributor. If purchase
date cannot be provided, date of manufacture will be used to determine warranty period.
Returning an item for repair covered by warranty
Before
any units are sent to Swefog for repair, a Return (RMA) Form has to be filled out. This RMA form can be obtained by
contacting Swefog
or can be downloaded from our website
www.swefog.com
. The manufacturer will then make
the final determination as to whether or not the unit is covered by warranty. All shipping will be paid by the purchaser. Transport costs
for the returned units are not covered by the warranty and will hence be at the cost of the sender.
Under no circumstances will freight collect shipments be accepted.
Repair or replacement as provided for under this warranty is the exclusive right of the client.
Swefog Technology Group AB shall not be liable for any indirect, incidental or consequential damage, including lost profits,
sustained or incurred in connection with any product or caused by product defects or partial or total failure of any product regardless
of the form of action, whether in contract, tort (including negligence), strict liability, or otherwise and whether or not such damage
was foreseen or unforeseen.
Warranty is void if the product is misused, damaged, or modified in any way.
