2. If the contact is maid with SWEDX Customer Service, SWEDX will contact the customer upon
receipt of the RMA Request Form and issue a RMA number within normally 48 hours, and
give the customer further instructions.
SWEDX technical support services:
During the period of product warranty, we support your basic configuration, setup and
troubleshooting questions, and when required, we provide you with all instructions on how to
return your product for repair. For support inquiries, please call +46-8-4418444 or e-mail us at
[email protected] RMA program is subject to changes at any time without prior notice. The
above policies are for warranty service and the customer will be responsible for any costs
associated with non-warranty conditions such as control test, shipping and administration costs
etc.
SWEDX reserves the right to make final decisions regarding problem determination and the
appropriate service option. Exchange units assume the remaining warranty of the original
product. Please refer to your SWEDX Limited Warranty Statement for complete terms and
conditions, as some models have other terms and conditions. Some limitations and restrictions
apply and these programs are subject to change without prior notice.
Limitation of liability
If your SWEDX product fails to work as warranted above, your sole and exclusive remedy shall
be repaired or replaced. SWEDX's maximum liability under this limited warranty is expressly
limited to the lesser of the price you have paid for the product or the cost of repairing or
replacement of any hardware components that malfunction in conditions of normal use. SWEDX
is not liable for any damages caused by the product or the failure of the product to perform,
including any lost profits or savings or special, incidental, or consequential damages. SWEDX is
not liable for any claim made by a third party or made by you for a third party.
This limitation of liability applies whether damages are sought, or a claim made, under this limited
warranty or as a tort claim (including negligence and strict product liability), a contract claim, or
any other claim. This limitation of liability cannot be waived or amended by any person. This
limitation of liability will be effective even if you have advised SWEDX.
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RMA Request Form
Your information
Name/Comapny Name
Address
City / State / Zip
Contact Name
Title
Daytime Phone
Fax
E-mail Address
Product Information
Numbers of Units Returning
i.e.”Invoice Number”, “Order Number”, etc.
Reference Number(s)
Model ID
Problem Description
