SWEDX XV1-15 Series, Руководство пользователя

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Warranty and Service Terms
User’s Manual
18
3. Cosmetic damage by purchaser, such as markings, discoloration, scratches,
dents, anti-theft devices markings, gouges or any other defacement
4. Physically damaged products by purchaser, such as broken PCB, Housing,
damaged LCD Module
5. No Defect Found (product returned to SWEDX as defective but failure is not
duplicated by SWEDX's test method.)
6. The product is not in accordance with the fault in the application
7. Timber is a lifelike natural material which can cause some little changes in the
precision of the produced product such as small openings line beside the
connecting point and some other small changes which are out of SWEDX control
and don't make any effect for the product functionality.
Dead on Arrival (DOA)
If the product fails within the manufacturer's DOA period, a replacement product
will be offered.
Before contacting us:
In many cases, your monitor may not need repair. Before you contact us, please
consult the troubleshooting section in your user's manual or SWEDX's FAQ
webpages at (http://www.swedx.com/support/faq.htm) to see if you can easily
remedy the problem yourself.
How to get service:
1. For information on obtaining warranty service, contact SWEDX dealer (the place
where you bought your product) in first choice. If of any reason you can not
contact your dealer, please contact SWEDX Customer Service by emailing to
support@swedx.com or call SWEDX at the telephone number of +46-8-4418444.
To obtain warranty service, you will be required to fill out RMA Request Form
(return merchandise/material authorization) available on side 19 of the user's
manual, or on the following address (http://www.swedx.com/support/rma.htm)
to provide:
A. Your information.
B. Reference of your purchase and copy of your invoice confirming your
warranty.
C. Product information.
D. A description of the problem.
2. If the contact is maid with SWEDX Customer Service, SWEDX will contact the
customer upon receipt of the RMA Request Form and issue a RMA number within
normally 48 hours, and give the customer further instructions.
SWEDX technical support services:
During the period of product warranty, we support your basic configuration, setup
and troubleshooting questions, and when required, we provide you with all
instructions on how to return your product for repair. For support inquiries, please
call +46-8-4418444 or e-mail us at support@swedx.com
NOTE: RMA program is subject to changes at any time without prior notice.
Conditions The above policies are for warranty service and the customer will be
responsible for any costs associated with non-warranty conditions such as control
test, shipping and administration costs etc.