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SwannEye IP Camera
12.2.5. Network Configuration problems
Check to ensure that your HTTP server software is configured and running
properly.
If you’re running any firewall software, make sure it’s allowing inbound
connections to the same port configured in your camera (under “8.4.6. Network:
Network Settings” on page 29).
•
If using a router, ensure you have activated UPnP or set up port forwarding
properly.
12.2.6. Problems with receiving images
The video streaming is controlled by the ActiveX plugin. If this is not installed
correctly, it could be affecting your ability to view the camera.
•
Install the SwannEye Search Tool. The ActiveX controller is installed with this
program.
•
When using Internet Explorer, accept and download the ActiveX control when
prompted by the browser. Make sure you set the security of the browser
to allow the plugin. See “7.1. Username and password” on page 16 for
information on how to do this.
12.2.7. Images slow to update or poor frame rate
The frame rate of the images can be affected by several factors. Check each of
these for possible improvement.
1.
Network bandwidth:
Your network may be too slow to handle the amount of
data passing through it. Are other devices or programs consuming network
bandwidth? If you have more than one camera on the same network, try
removing one or more cameras to test if the performance improves.
2.
PC performance:
Your PC may not be powerful enough to handle the
streams coming in. Does it meet the minimum specification as details in “13.
Specifications” on page 61? Try reducing the number of cameras you are
viewing at once to see if the performance improves.
3.
Number of visitors:
Are there more than once visitor viewing the footage at
once? Does the issue occur if only one user is accessing the interface?
4.
Choice of switch of hub:
When using multiple IP cameras, we recommend
the use of a switch rather than a hub.
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