3.18. Device info
You can check details of your watch software and hardware from the settings under General »
About.
3.19. Resetting your watch
All of Suunto watches have two types of reset available to address different issues:
•
the first one, the soft reset, also known as the restart.
•
the second one, the hard reset, also known as the factory reset.
Soft reset (restart):
Performing a restart on your watch might help with the following situations:
•
the device is not responding to any button presses, taps, or swipes (the touch screen is
not working).
•
the display is either frozen or blank.
•
there is no vibration, e.g., during button presses.
•
the watch functionalities are not working as expected, e.g., the watch does not record
your heart rate (optical heart rate LEDs are not blinking), the compass is not finalizing the
calibration process, etc.
•
the step counter is not counting your daily steps at all (please note, recorded steps may
be shown with a delay in the app).
NOTE: The restart will end and save any active exercise. Under normal circumstances,
the exercise data will not be lost. On rare occasions, a soft reset may cause memory
corruption issues.
Press and hold the upper button for 12 seconds and release it to perform a soft reset.
There are specific circumstances under which the soft reset might not solve the issue and the
second type of reset may be performed. If the above has not helped with the issue you were
aiming to solve; the hard reset might help.
The hard reset (factory reset):
The factory reset will restore your watch to the default values. It will erase all data from your
watch, including exercise data, personal data and settings that have not been synced to
Suunto app. After a hard reset, you must go through the initial setup of your Suunto watch.
Performing a factory reset on your watch may be performed in the following situations:
•
a Suunto Customer Support representative has asked you to do so as part of the
troubleshooting procedure.
•
the soft reset did not solve the issue.
•
the battery life of your device is significantly reducing.
•
the device is not connecting to GPS and other troubleshooting has not helped.
•
the device has connectivity issues with Bluetooth devices (e.g., Smart Sensor or mobile
app) and other troubleshooting has not helped.
Suunto 9 Peak Pro
20
