Sutron 8800-1205, Руководство по эксплуатации и техническому обслуживанию

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Sutron Corporation SDI ‐ TB Users Manual Rev. 1.1 5/24/2018 pg. 16
SDI ‐ TB SDI ‐ 12 tipping bucket interface with internal
backup power.
Appendix B: Customer Service Policy
Dear Customer:
Thank you for making the important decision to purchase Sutron equipment. All Sutron equipment is
manufactured and tested to the highest quality standards as set by Sutron’s Quality Assurance Department. Our
Customer Service Representatives have years of experience with equipment, systems, and services. They are
electronic technicians with field and applications experience, not just with a technical background.
CUSTOMER PHONE SUPPORT
Customer Service Representatives routinely handle a wide variety of questions every day. If questions arise,
please feel free to contact me or one of the Customer Service Representatives. We are available from 8:00 am to
5:00 pm Monday through Friday and will be happy to take your call.
We can answer most sensor and interface questions on the first call. If we cannot quickly answer a question on
an interface, we will work with you until we find a solution.
Sometimes a problem is application related. Although we pride ourselves on handling 95% of application related
questions over the phone, we maintain constant contact with our Integrated Systems Division and Engineering
Division for additional assistance.
INTRODUCTORY TRAINING
Training is an important part of the Sutron Customer Service philosophy. The Sutron training policy is simple ‐‐‐ If
you buy Sutron equipment, you get Sutron training! Without the proper training, you cannot take advantage of
the benefits and advantages that Sutron equipment provides. We often supply on ‐ site introductory training at
your facility for no charge. You provide the classroom, students, equipment, and coffee ‐‐‐ we'll provide the
instructor.
ON ‐ SITE VISITS
Of course not all problems can be fixed over the phone. Sometimes a customer needs an on ‐ site technician to
identify site related problems or troubleshoot a network. Sutron can provide these services at a reasonable cost.
Call for details. If you would like to learn more about Sutron products email sales@sutron.com
Thanks again for your order,
Paul Delisi
Customer Service Manager
Sutron Corporation