1.2
The goods must be returned to Surf & Turf within 7 working days from receipt or
delivery. We will process a full refund within 30 days following a
quality controlled inspection.
1.3
Please note: It is the responsibility of the customer to ensure that the goods are
returned to Surf & Turf in such condition that they can be returned to stock.
Therefore, they should remain in their original condition and in our packaging
and must be unused.
1.4
If the items satisfy our quality control checks, we will process a full refund,
minus a 3% handling fee, and any delivery costs incurred by us.
1.5
We are unable to offer refunds on bespoke products or that have been
personalised on your instruction.
1.6
Unless the goods are defective, damaged, or not as specified on your invoice, then
you are responsible for returning the goods to Surf & Turf. You are
responsible for the goods until they reach us, so we highly recommend that you use
Recorded Delivery (or any secure service, requiring a signature on delivery), when re-
turning goods to us, so that you can track the item to ensure it reaches us and that
we have acknowledged receipt of the goods.
1.7
Please note: Surf & Turf reserves the right to refuse return; therefore please ensure
that before any product is returned to us, you have notified our office to ensure we
are happy to receive the goods.
1.8
Once you have contacted us regarding the return, we will then issue you with a re-
turns form. This will contain your unique returns number and should be printed and
sent back to us with the item(s). Goods will not be accepted
without this.
1.9
You can return the goods in their original packaging to the following address:
Surf & Turf Instant Shelters
11 Garden Ave Unit 4
Stoney Creek ON L8E 2Y8
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