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Warranty
Section 6: Product Warranty
Warranty Periods
Your warranty includes the following periods. Activate your product warranty at
Three-Year Product Warranty:
SureCall products are covered under a three-year product warranty from the date of
purchase. This protects the customer from any defects or problems the product may have that are solely the fault of
SureCall. Incorrect installation or misuse will void this warranty. Upon the return of a defective product, SureCall will issue
thecustomeraworkingreplacement.Allreturnedpackagesshouldcontainallproductsdistributed.
Five-Year Extended Product Warranty
:
AfiveyearwarrantyisavailableforpurchaseonanyproductssoldbySureCall.
Afive-yearwarrantymustbeobtainedatthetimeofpurchase.Thiswarrantyaddsanadditionaltwoyearstothethreeyear
warranty we provide. All regulations still apply.
SureCallwarrantsitsproductsforthreeyearsfromthedateofpurchaseagainstdefectsinworkmanshipand/ormaterials.
Specificationsaresubjecttochange.Thethree-yearwarrantyonlyappliestoproductsmeetingthelatestFCCCertification
Guidelines stated on 2/20/2013 and going into effect April 30, 2014. A two-year warranty applies to any products
manufactured before May 1, 2014.
Three-Year Product Warranty
Productsreturnedbycustomersmustbeintheiroriginal,un-modifiedcondition,shippedintheoriginalorprotective
packaging with proof-of-purchase documentation enclosed, and a Return Merchandise Authorization (RMA) number
printed clearly on the outside of the shipping container.
Buyers may obtain an RMA number for warranty returns by calling the SureCall Return Department toll-free at 1-888-365-
6283. Any returns received by SureCall without an RMA number clearly printed on the outside of the shipping container
will be returned to sender. In order to receive full credit for signal boosters, all accessories originally included in the signal
booster box must be returned with the signal booster. (The Buyer does not need to include accessories sold in addition to
the signal booster, such as antennas or cables.)
ThiswarrantydoesnotapplytoanyproductdeterminedbySureCalltohavebeensubjectedtomisuse,abuse,neglect,
or mishandling that alters or damages the product’s physical or electronic properties.
SureCall warrants to the Buyer that each of its products, when shipped, will be free from defects in material and
workmanship,andwillperforminfullaccordancewithapplicablespecifications.Thelimitofliabilityunderthiswarrantyis,
at SureCall’s option, to repair or replace any product or part thereof which was purchased up to THREE YEARS after May
1, 2014 or TWO YEARS for products purchased before May 1, 2014, as determined by examination by SureCall, prove
defectiveinmaterialand/orworkmanship.WarrantyreturnsmustfirstbeauthorizedinwritingbySureCall.Disassembly
of any SureCall product by anyone other than an authorized representative of SureCall voids this warranty in its entirety.
SureCallreservestherighttomakechangesinanyofitsproductswithoutincurringanyobligationtomakethesame
changes on previously delivered products.
As a condition to the warranties provided for herein, the Buyer will prepay the shipping charges for all products returned to
SureCall for repair, and SureCall will pay the return shipping with the exception of products returned from outside the United
States, in which case the Buyer will pay the shipping charges.
The Buyer will pay the cost of inspecting and testing any goods returned under the warranty or otherwise, which are found
tomeettheapplicablespecificationsorwhicharenotdefectiveornotcoveredbythiswarranty.
Products sold by SureCall shall not be considered defective or non-conforming to the Buyer’s order if they satisfactorily
fulfill the performance requirements that were published in the product specification literature, or in accordance with
samplesprovidedbySureCall.Thiswarrantyshallnotapplytoanyproductsorpartsthereofwhichhavebeensubjectto
accident,negligence,alteration,abuse,ormisuse.SureCallmakesnowarrantywhatsoeverinrespecttoaccessoriesor
parts not supplied by it.
Limitations of Warranty, Damages and Liability
EXCEPT AS EXPRESSLY SET FORTH HEREIN, THERE ARE NO WARRANTIES, CONDITIONS, GUARANTEES, OR
REPRESENTATIONS AS TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR OTHER WARRANTIES,
CONDITIONS, GUARANTEES, OR REPRESENTATIONS, WHETHER EXPRESSED OR IMPLIED, IN LAW OR IN FACT,
ORAL OR IN WRITING.
SURECALL AGGREGATE LIABILITY IN DAMAGES OR OTHERWISE SHALL NOT EXCEED THE PAYMENT, IF ANY,
RECEIVED BY CELLPHONE-MATE, INC. FOR THE UNIT OF PRODUCT OR SERVICE FURNISHED OR TO BE FURNISHED,
AS THE CASE MAY BE, WHICH IS THE SUBJECT OF CLAIM OR DISPUTE. IN NO EVENT SHALL SURECALL BE LIABLE
