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Warranty:

 The SureFeed Microchip Pet Feeder Connect carries a 3-year warranty from the 

date of purchase, subject to proof of purchase date. The warranty is restricted to any fault 
caused by defective materials, components or manufacture. This warranty does not apply 
to products whose defect has been caused by normal wear and tear, misuse, neglect or 
intentional damage. In the event of a part failure due to faulty parts or workmanship, the 
part will be replaced free of charge during the warranty period only. At the manufacturer’s 
discretion, a replacement product may be provided free of charge in the case of a more 
serious malfunction. Your statutory rights are not affected.

Disclaimer: 

The Microchip Pet Feeder Connect and app report pet food consumption by 

detecting a pet's microchip ID and then measuring the weight of the bowl before and after 
they finish eating. In most cases this will give reliable pet food consumption data, however 
unexpected or unusual use of the Feeder

 

(i.e. a pet removing the bowl or playing with food) 

may lead to unreliable information. Sure Petcare cannot accept liability for any damage, 
harm or inconvenience which may be incurred as a result of incorrect reporting of pet food 
consumption. 

The SureFeed Microchip Pet Feeder Connect incorporates selective access features which 
have been designed to minimise the risk of pets eating each other's food. However, it is not 
possible to fully guarantee the exclusion of all other pets in all circumstances.
In the rare event of an unauthorised pet gaining access to the Feeder, Sure Petcare cannot 
accept liability for any damage or inconvenience which may be incurred.

Disposal of Products and used Batteries: 

This icon indicates products that are 

subject to the following legislation:

The Waste Electrical and Electronic Equipment Directive 2012/19/EU (WEEE Directive) & 
The Battery Directive 2006/66/EC and Amendment 2013/56/EU places an obligation on 
households to dispose of the waste batteries and products that have reached the end of 
their life, in an environmentally responsible manner as this will reduce the impact the waste 
will have on the environment, therefore these cannot be placed in household waste bins and 
should be recycled at an appropriate recycling facility. Further information on recycling can 
be found at: www.recycle-more.co.uk

Ensure batteries are replaced before the expiry date shown on the packaging or battery 
itself, and disposed of safely and appropriately.

In case of battery leaks, wear appropriate protective clothing to protect yourself from any 
exposure to harmful chemicals before disposing of the batteries and cleaning any spillage. 
When cleaning a spillage, avoid contact with skin. Battery chemicals shouldn’t be placed 
near the eyes or ingested. Contact a medical professional immediately if this should occur. 

FCC compliance: 

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two 

conditions: 

(1) this device may not cause harmful interference, and 
(2) this device must accept any interference received, including interference that may 

cause undesired operation. 

Changes or modifications not expressly approved by the party responsible for compliance 

could void the user’s authority to operate the equipment. This device has been designed 

and complies with the safety requirements for RF exposure in accordance with FCC rule part 

§2.1093 and KDB 447498 D01. 

IC compliance: 

This device complies with Industry Canada license-exempt RSS standards. Operation is 

subject to the following two conditions: 

(1) This device may not cause interference, and 

(2) This device must accept any interference received, including interference that may 

cause undesired operation of the device. 

This device complies with the safety requirements for RF exposure in accordance with RSS-

102 Issue 5 for portable use conditions.

Conformité IC: 

Cet appareil est en conformité avec les normes exonerés de license 

d’Industrie Canada. L’utilisation se soumise aux conditions suivantes: (1) Cet appareil ne 
peut pas provoquer des interférences. (2) Cet appareil doit accepter tous les interférences, y 
compris des interférences capables de provoquer un fonctionement intempestif. Cet appareil 
est conforme aux exigences de sécurité concernant l’exposition aux RF selon la norme RSS-
102, 5ème édition, pour des conditions d’utilisation portable.

Trademarks:

 Google Play and the Google Play logo are trademarks of Google Inc. 

Apple, is a trademark of Apple Inc., registered in the U.S. and other countries. App Store is a 
service mark of Apple Inc., registered in the U.S. and other countries. IOS is a trademark or 
registered trademark of Cisco in the U.S. and other countries and is used under license.

Warranty & disclaimer

Содержание SureFeed Microchip Pet Feeder Connect

Страница 1: ...urepetcare Customer Care 0800 012 4511 Copyright SureFlap Ltd trading as Sure Petcare 7 The Irwin Centre Scotland Road Dry Drayton Cambridge CB23 8AR United Kingdom iMPF November 2018 01100 EU_01 Hereby Sure Petcare as a trading name of SureFlap Ltd declares that this Microchip Pet Feeder Connect is in compliance with the essential requirements and other relevant provisions of EC Directives The up...

Страница 2: ...portion weight to the Feeder so you can control the amount of food per serving What s in the box Please make sure you have all these parts 1 x Microchip Pet Feeder Connect 1 x Single bowl 2 x Half bowls 1 x Mat 1 x Single bowl support 2 x Half bowl supports 1 x Sure Petcare RFID Collar Tag EN Contents Important information Product overview Microchip Pet Feeder Connect system Hub Setup your Hub Whe...

Страница 3: ...efore do not leave your pet unattended or rely on this product to sustain them for any prolonged periods of time no longer than 24 hours for a cat or the average amount of time between meals for a small dog This product is not a substitute for responsible pet ownership CHILDREN Children should not be permitted to play with the SureFeed Microchip Pet Feeder Connect It is not a toy and should not be...

Страница 4: ... supply cable The SureFeed bowls have an integrated seal on their top edge helping to keep your pet s food fresher for longer If you feed your pet only one type of food you can use the single bowl but if you give them both wet and dry food then the half bowls are perfect Single bowl can hold 250g which is enough for at least 2 wet food pouches Half bowls each bowl can hold up to 100g or 200g acros...

Страница 5: ...urepetcare io You will need the latest version of Safari Chrome Firefox or Internet Explorer running on either Mac OS X v10 9 or above or Windows 7 or above Once you have successfully downloaded the Sure Petcare app you will need to plug in your Hub and set it up Once your Hub is set up you will be asked to connect it to both the Feeder and the app Please follow the steps below Set up your Hub In ...

Страница 6: ... position your Hub so that it is in line of sight of your Feeder and within a 10 metres radius max 10 m 1 m Your Hub indicates its current state using the lights in its ears Different coloured light sequences mean different things Setup lights Every time the Hub powers up or is trying to connect to other elements of the system you ll see the setup lights Green ears Green ears mean the Hub is worki...

Страница 7: ...ou won t have to add them manually However adding pets using treats can encourage them to use the new product See page 15 for more information on adding pets Connect your Feeder Batteries Turn the Feeder upside down to access the battery compartments Insert the batteries Ensure the symbols on the batteries match the symbols on the Feeder itself Remove the battery covers Replace the battery covers ...

Страница 8: ...ee page 19 20 Add a pet button used to add your pet s microchip ID into the Feeder see page 15 Buttons If you haven t set a portion weight in the app the lights will not illuminate when food is added to the Feeder If you ve set a portion weight in the Sure Petcare app the lights on the front of the Feeder will act as a guide when adding food The portion indicator lights will represent the amount o...

Страница 9: ... Feeder Go to the Household section of the app If you add the wrong pet by mistake you can always correct it here Setting Portions The Microchip Pet Feeder Connect not only monitors when and what your pet has been eating it can also help you to provide accurate portions each time you feed your pet How to set the portion weight in the app You can set the portion weight in the Sure Petcare app Once ...

Страница 10: ...he bowls with the full portion After the zeroing light sequence start filling the bowls The portion indicator lights will illuminate to show the amount of food in each bowl see next page Zeroing light sequence Descending green lights from right to left appear when you press the zero button Adding food As food is added the portion indicator lights will light up green increasing from left to right T...

Страница 11: ...d the rear LED will now flash orange 3 times Remember to take your time Do not proceed to the next stage until your pet is confident with this amount of lid movement Again continue to use the Feeder normally and do not proceed to the next stage until your pet is confident with this motion You can end the training mode at any time by pressing and holding the Training mode button for 5 seconds Allow...

Страница 12: ...ions reliably Do NOT submerge the whole unit into water or place it under a running tap Water can cause damage to the Feeder and its electronics Debris stuck around the weighing arms can affect the performance of the Feeder so it is very important to keep clean Do not use any abrasive sponges as they can damage the Feeder and cause it not work properly 2 Reattach all of the parts making sure to at...

Страница 13: ...g into a normal power socket and allow you to connect your Hub to the internet closer to your feeder Alternating flashing ears red or green Your Hub is having problems connecting to the Sure Petcare servers This could be because of an unreliable internet connection Try power cycling your Hub by switching the power off at the socket leaving it for 30 seconds and then turning it back on If the ears ...

Страница 14: ...s empty If when you open the Feeder some of the portion indicator lights are green even though there is no food left in the bowls it highlights the need for zeroing To solve this make sure to always press the zero button before replacing your pet s food see page 17 18 Still in need of assistance The portion indicator lights are not responding Please be aware that if you haven t set a portion weigh...

Страница 15: ...ity Further information on recycling can be found at www recycle more co uk Ensure batteries are replaced before the expiry date shown on the packaging or battery itself and disposed of safely and appropriately In case of battery leaks wear appropriate protective clothing to protect yourself from any exposure to harmful chemicals before disposing of the batteries and cleaning any spillage When cle...

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