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WARRANTY LIMITATIONS:
Abuse and improper use of the unit may cause irreversible damage and will void the warranty.
Transportation, packaging, and other related costs or expenses arising from the replacement or repair of defective parts
will not be covered by this warranty, nor will SUPREME FIREPLACES INC. assume responsibility for them.
Freight related damages of products that are shipped directly from the SUPREME INC. warehouse are covered under
warranty if they were indicated on the Bill of Lading from the carrier and SUPREME FIREPLACES INC. is notified within
48 hours.
This warranty is void for any fi
replace, wood stove or fireplace insert that wasn’t purchased from an authorized SUPREME
FIREPLACES INC. dealer.
The warranty does not cover any physical or esthetic damages that were caused by glass cleaners, soap, or any other
cleaning products.
Soapstone is a natural material. Normal wear and tear of the soapstone may result in surface fractures or small hairline
cracks. Since these do not affect the functionality nor the integrity of the product, the warranty only covers fractures that
are over 3 mm thick and spread across one extremity of the slab to the other.
Deformations, discoloration, corrosion and scratches are not covered under warranty.
All parts are limited to one replacement per warranty term.
This warranty does not cover the labor or other related costs for the removal of a product already installed, the installation
of a replacement product and the shipping and handling for the return of a product or for the replacement part.
This warranty applies to normal residential use only. Damages caused by acts nature or natural disasters, accidents, over
firing, misuse, abuse, negligence, improper installation, alterations or substitutions of components of the fireplace,
abrasives, chemical cleaners, and negligence are not covered by this warranty. Burning anything other than natural wood
will damage your fireplace and void the warranty.
This warranty is void for any product that has been moved from its original installation location.
SUPREME FIREPLACES INC. will not be responsible for environmental conditions and drafting issues such as
inadequate vents or ventilation, excessive venting configurations or negative air pressures which may or may not be
caused by geographic elements, exterior elements and/or mechanical systems such as exhaust fans, furnaces, clothes
dryers, etc.
The noise generated by the expansion and contraction of the metallic components is normal as they heat up and cool
down and are not covered under the warranty.
Labour covered under the warranty must not exceed the retail price of the part being replaced, are based on a
predetermined rate amount found in the dealer program, exclude dealer travel costs and are disbursed to the dealer.
The manufacturer at its discretion may decide to repair or replace any part or unit after inspection and investigation of the
defect. The manufacturer may, at its discretion, fully discharge all obligations with respect to this warranty by refunding the
wholesale price of the defective part(s).
The manufacturer shall in no event be responsible for any consequential damages of any nature, which are in excess of
the original purchase price of the product.
Repairs and/or replacements of parts and labor covered under warranty must be preauthorized by SUPREME
FIREPLACES INC.
A proof of purchase (copy of the invoice) is required for all warranty claims, as well as the completed warranty
claim form and pictures/videos of the issue.
This
Limited Warranty
is effective on all appliances sold after May 31
st
, 2022, and supersedes any and all warranties
currently in existence.
Содержание 38SF
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