
5. FAQ
5.1 Error messages
Error Message
Solution
!Unknown ID
The user ID that does not exist in the device is entered.
!Not Matched
The entered fingerprint or password is not matched to the enrolled one.
!Duplicate Finger
When enrolling a user fingerprint, the fingerprint that has been input
already exists in the device (when checking the duplicated case).
!Failed
The number of users exceeds 200, so you cannot enroll more users.
!Not Administrator
A normal user tries to enter the menu.
!Not Authorized
The fingerprint authentication for the administrator fails when entering
the menu.
!Wrong PIN
The entered password for authentication is not matched the enrolled
one.
!ID In Use
The user ID to enroll already exists.
!Invalid Value
An invalid value is entered.
!Failed
The user ID to delete does not exist.
!Unknown Finger
The entered fingerprint for entering the menu or editing/deleting a user
data does not exist.
!Access Restricted
The authentication trial happens except for the allowed time zone.
!No Log
There is no log data.
!Not Recognizable
The fingerprint data cannot be extracted due to wrong finger input.
!Device Locked
The device is locked because the case has been open.