Supero SUPERO X7SBi-LN4, Руководство пользователя

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3-3
Chapter 3: Troubleshooting
3-2 Technical Support Procedures
Before contacting Technical Support, please take the following steps. Also, note that
as a motherboard manufacturer, Supermicro does not sell directly to end-users, so
it is best to first check with your distributor or reseller for troubleshooting services.
They should know of any possible problem(s) with the specific system configuration
that was sold to you.
Please go through the ‘Troubleshooting Procedures’ and 'Frequently Asked 1.
Question' (FAQ) sections in this chapter or see the FAQs on our web site ( http://
www.supermicro.com/support/faqs/ ) before contacting Technical Support.
Note 1 : Not all BIOS can be flashed; it depends on the modifications to the
boot block code.
Note 2 : The onboard SPI BIOS chip cannot be removed from the motherboard.
To repair or replace the BIOS chip, please return the motherboard to RMA Dept.
at Supermicro for service.
2. BIOS upgrades can be downloaded from our web site at (http://www.supermicro
com/support/bios/ ).
3. If you still cannot resolve the problem, include the following information when
contacting Supermicro for technical support:
Motherboard model and PCB revision number
•
BIOS release date/version (this can be seen on the initial display when your
•
system first boots up).
System configuration
•
An example of a Technical Support form is on our web site at
•
(http://www.
supermicro.com/support/contact.cfm).
4. Distributors: For immediate assistance, please have your account number ready
when placing a call to our technical support department. We can be reached by
e-mail at support@supermicro.com, by phone at:(408) 503-8000, option 2, or
by fax at (408) 503-8019.