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3-3

Chapter 3: Troubleshooting

1. Please go through the ‘Troubleshooting Procedures’ and 'Frequently

Asked Question' (FAQ) sections in this chapter or see the FAQs on our

web site (http://www.supermicro.com/techsupport.htm) before con-

tacting Technical Support.

2. BIOS upgrades can be downloaded from our web site at

http://www.supermicro.com/techsupport/download.htm.

Note: Not all BIOS can be flashed depending on the modifications

to the boot block code.

3. If you still cannot resolve the problem, include the following information

when contacting Super Micro for technical support:

• Motherboard model and PCB revision number

• BIOS release date/version (this can be seen on the initial display when

your system first boots up)

•System configuration

An example of a Technical Support form is on our web site at

http://www.supermicro.com/techsupport/contact_support.htm.

4. Distributors: For immediate assistance, please have your account number

ready when placing a call to our technical support department. We can

be reached by e-mail at [email protected] or by fax at:

(408) 503-8000, option 2.

3-3

Frequently Asked Questions

Question: What are the various types of memory that my mother-

board can support?

Answer:

The X5DA8/X5DAE supports up to 12 GB of registered ECC DDR-

266/200 (PC2100/1600) memory. The X5DAL-G/X5DAL-TG2 supports up to

8 GB of registered ECC or unbuffered DDR-266/200 (PC2100/1600) memory.

It is strongly recommended that you do not mix memory modules of different

speeds and sizes.

Question: How do I update my BIOS?

Answer:

It is recommended that you

do not

upgrade your BIOS if you are

experiencing no problems with your system. Updated BIOS files are located

on our web site at http://www.supermicro.com. Please check our BIOS

warning message and the info on how to update your BIOS on our web

site. Also, check the current BIOS revision and make sure it is newer than

Содержание SUPER X5DA8

Страница 1: ...SUPER X5DA8 SUPER X5DAE SUPER X5DAL G SUPER X5DAL TG2 USER S MANUAL Revision 1 1b SUPER...

Страница 2: ...ILITY TO USE THIS PRODUCT OR DOCUMENTATION EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES IN PARTICULAR THE VENDOR SHALL NOT HAVE LIABILITY FOR ANY HARDWARE SOFTWARE OR DATA STORED OR USED WITH TH...

Страница 3: ...pset Chapter 2 begins with instructions on handling static sensitive devices Read this chapter when you want to install the processor and DIMM memory modules and when mounting the motherboard in the c...

Страница 4: ...Super X5DAL TG2 Layout 1 14 Super X5DAL TG2 Quick Reference 1 15 Motherboard Features 1 16 Intel E7505 Chipset System Block Diagram 1 18 1 2 Chipset Overview 1 19 1 3 Special Features 1 19 BIOS Recove...

Страница 5: ...ard and Mouse Ports 2 11 Fan Headers 2 12 Power LED Speaker Header JD1 2 12 Third Power Supply Fail Header 2 12 Wake On LAN 2 13 Wake On Ring 2 13 JSLED 2 13 Keylock 2 13 2 6 Jumper Settings 2 14 Expl...

Страница 6: ...g 3 1 Troubleshooting Procedures 3 1 Before Power On 3 1 No Power 3 1 No Video 3 1 Memory Errors 3 2 Losing the System s Setup Configuration 3 2 3 2 Technical Support Procedures 3 2 3 3 Frequently Ask...

Страница 7: ...isted here is damaged or missing contact your retailer One 1 Supermicro Mainboard One 1 ribbon cable for IDE devices One 1 floppy ribbon cable One 1 four port USB 2 0 cable retail only Two 2 Pentium 4...

Страница 8: ...com Europe Address SuperMicro Computer B V Het Sterrenbeeld 28 5215 ML s Hertogenbosch The Netherlands Tel 31 0 73 6400390 Fax 31 0 73 6416525 Email sales supermicro nl General Information support su...

Страница 9: ...Chapter 1 Introduction 1 3 Introduction Notes...

Страница 10: ...1 4 Introduction SUPER X5DA8 X5DAE X5DAL G X5DAL TG2 User s Manual Figure 1 1 SUPER X5DA8 Image...

Страница 11: ...Chapter 1 Introduction 1 5 Introduction Figure 1 2 SUPER X5DAE Image...

Страница 12: ...1 6 Introduction SUPER X5DA8 X5DAE X5DAL G X5DAL TG2 User s Manual Figure 1 3 SUPER X5DAL G Image...

Страница 13: ...Chapter 1 Introduction 1 7 Introduction Figure 1 4 SUPER X5DAL TG2 Image...

Страница 14: ...MHz PCI 4 133 MHz PCI X 3 100 MHz PCI X 2 100 MHz PCI X 1 IDE 2 IDE 1 FLOPPY Ultra III LVD SCSI CH A BIOS MCH AIC 7902 ICH4 Speaker 8xAGP 1 5V COM1 COM2 ATX PWR CONN J15 DIMM 1B DIMM 1A DIMM 2B DIMM...

Страница 15: ...ry ATX Power Connector CD1 CD2 Audio CD Input large small COM1 COM2 COM1 COM2 Serial Port Connector CPU CHS OH FAN CPU Chassis Overheat Fan Headers DIMM 1A DIMM 3B Memory RAM Slots FPUSB0 1 2 3 Front...

Страница 16: ...1 Overheat Fan CPU Fan1 CD1 CD2 CPU Fan2 33 MHz PCI 5 33 MHz PCI 4 133 MHz PCI X 3 100 MHz PCI X 2 100 MHz PCI X 1 IDE 2 IDE 1 FLOPPY BIOS MCH AIC 7902 ICH4 Speaker 8xAGP 1 5V COM1 COM2 ATX PWR CONN J...

Страница 17: ...or CD1 CD2 Audio CD Input large small COM1 COM2 COM1 COM2 Serial Port Connector CPU CHS OH FAN CPU Chassis Overheat Fan Headers DIMM 1A DIMM 3B Memory RAM Slots FPUSB0 1 2 3 Front Panel USB Headers GL...

Страница 18: ...CPU 1 Overheat Fan CPU Fan1 CPU Fan2 33 MHz PCI 2 33 MHz PCI 1 100 MHz PCI X 2 133 MHz PCI X 1 IDE 2 IDE 1 FLOPPY BIOS MCH ICH4 8xAGP 1 5V COM1 COM2 ATX PWR CONN J15 DIMM 1 DIMM 2 DIMM 3 DIMM 4 BANK...

Страница 19: ...ower Connector COM1 COM2 COM1 COM2 Serial Port Connector CPU CHS OH FAN CPU Chassis Overheat Fan Headers DIMM 1 DIMM 4 Memory RAM Slots FPUSB0 1 2 3 Front Panel USB Headers GLAN G bit Ethernet Port J2...

Страница 20: ...n2 33 MHz PCI 2 33 MHz PCI 1 100 MHz PCI X 2 66 MHz PCI 1 IDE 2 IDE 1 FLOPPY BIOS MCH ICH4 8xAGP 1 5V COM1 COM2 ATX PWR CONN J15 DIMM 1 DIMM 2 DIMM 3 DIMM 4 BANK 0 BANK 1 Chassis Fan 1 JP9 JP8 JP7 J2...

Страница 21: ...TX Power Connector COM1 COM2 COM1 COM2 Serial Port Connector CPU CHS OH FAN CPU Chassis Overheat Fan Headers DIMM 1 DIMM 4 Memory RAM Slots FPUSB0 1 2 3 Front Panel USB Headers GLAN G bit Ethernet Por...

Страница 22: ...Interleaved memory requires memory modules to be installed in pairs See Section 2 3 for details Chipset Intel E7505 chipset Expansion Slots X5DA8 X5DAE X5DAL G X5DAL TG2 One 64 bit 133 MHz PCI X One...

Страница 23: ...AL TG2 Zero channel Serial ATA RAID support green slot X5DAL TG2 Intel 82545EM Gb Ethernet controller Intel EW82546EB dual Gb Ethernet controller X5DAL TG2 2 EIDE Ultra DMA 100 bus master interfaces 1...

Страница 24: ...AGP PCI X 1 PCI X 2 SCSI PCI X 3 GLAN 100 MHz PCI X Bus 100 MHz PCI X Bus P64H2 PCI X 1 Serial ATA PCI X 2 GLAN 133 66 DAL G DAL TG2 MHz PCI X PCI Bus 100 MHz PCI X Bus X5DA8 X5DAE X5DAL G X5DAL TG2 S...

Страница 25: ...O Controller Hub provides various integrated functions including a two channel Ultra ATA 100 bus master IDE controller USB 2 0 host con trollers an integrated LAN controller a System Management Bus co...

Страница 26: ...ns are controlled by the power manage ment functions The thermal fan is controlled by the overheat detection logic Environmental Temperature Control The thermal control sensor monitors the CPU tempera...

Страница 27: ...to 3 5V This will allow the regulator to run cooler and thus make the system more stable 1 5 ACPI Features ACPI stands for Advanced Configuration and Power Interface The ACPI specification defines a...

Страница 28: ...ll spin down Depressing the power button again will cause the whole system to wake up During the SoftOff state the ATX power supply provides power to keep the re quired circuitry in the system alive I...

Страница 29: ...a few minutes of operation See Section 2 5 for details on connecting the power supply cables It is strongly recommended that you use a high quality power supply that meets ATX power supply Specificat...

Страница 30: ...b s which support higher speed modems The Super I O supports one PC compatible printer port SPP Bi directional Printer Port BPP Enhanced Parallel Port EPP or Extended Capabilities Port ECP The Super I...

Страница 31: ...emoving the board from the anti static bag Handle the board by its edges only do not touch its components periph eral chips memory modules or gold contacts When handling chips or modules avoid touchin...

Страница 32: ...el of a chassis that has four mounting holes as shown on right White pegs 4 2 Insert the white pegs into the black anchors Do not force the white pegs all the way in only about 1 3 of the way into the...

Страница 33: ...bled if only one CPU is used 7 Press the lever down until you hear it click into the locked position 4 Secure the other retention bracket into position by repeating Step 3 8 Apply the proper amount of...

Страница 34: ...e chassis match Although a chassis may have both plastic and metal mounting fasteners metal ones are highly recommended because they ground the motherboard to the chassis Make sure the metal standoffs...

Страница 35: ...of DIMMs into the memory slots starting with Bank 1 The memory scheme is interleaved so you must install two modules at a time beginning with Bank 1 then Bank 2 and so on 2 Insert each DIMM module ve...

Страница 36: ...are color coded in conformance with the PC 99 specification See Figure 2 3 below for the colors and locations of the various I O ports Figure 2 3 I O Port Locations and Definitions Mouse Green Keyboa...

Страница 37: ...designed specifically for use with Supermicro server chassis See Figure 2 4 for the descriptions of the various control panel buttons and LED indicators Refer to the following section for descriptions...

Страница 38: ...set ATX 24 pin specifica tion however it also supports a 20 pin power supply connector Make sure that the orientation of the connector is correct See the table on the right for pin defini tions Pins 1...

Страница 39: ...and 12 of JF2 Attach the NIC LED cable to display network activity Refer to the table on the right for pin definitions HDD LED The HDD LED connection is located on pins 13 and 14 of JF2 Attach the ha...

Страница 40: ...l Serial Bus USB0 1 Two USB 2 0 ports are located beside the PS 2 keyboard mouse ports USB0 is the bottom connec tor and USB1 is the top connector See the table on the right for pin definitions Univer...

Страница 41: ...table at right for pin definitions See Figure 2 3 for the locations of each PS 2 Keyboard and Mouse Port Pin Definitions J9 Pin Number 1 2 3 4 5 6 Definition Data NC Ground VCC Clock NC Serial Ports T...

Страница 42: ...D Speaker On the JDI header pins 1 3 are for a power LED and pins 4 7 are for the speaker See the table on the right for speaker pin defini tions Note The speaker connec tor pins are for use with an e...

Страница 43: ...m when in suspend state See the table on the right for pin definitions You must have a Wake On Ring card and cable to use this feature Wake on Ring Pin Definitions JWOR Pin Number 1 2 Definition Groun...

Страница 44: ...he SCSI Termination jumper at JP34 allows you to enable or dis able the onboard SCSI controller The normal default position is on pins 1 2 to enable terminate the onboard SCSI See the table on the rig...

Страница 45: ...ve one or two power supply units in stalled you should disable this with JP9 to prevent false alarms See the table on the right for jumper settings The default set ting is disabled Jumper Position Ope...

Страница 46: ...up with a USB keyboard that has been connected to a USB port not header Set JPUSB to pins 1 2 to support USB keyboard wake up and resume from ACPI S1 mode and pins 2 3 pins to support USB keyboard wa...

Страница 47: ...ols channel B The default setting is open to enable teminate both SCSI channels If you wish to con nect external SCSI devices you should disable termination for the channel s you will be connecting th...

Страница 48: ...igher and supply 720mA of standby power to use this fea ture Jumper Position 1 2 2 3 Definition Disabled Enabled Keyboard Wake Up Jumper Settings JPWAKE System Bus Speed JP39 allows you to select Auto...

Страница 49: ...ed right behind the parallel port behind the mouse keyboard ports on the X5DAL G X5DAL TG2 and are based on Intel pre defined temperature thresholds Hot is a warning that the tem perature is getting t...

Страница 50: ...py disk drives The connector with twisted wires always connects to drive A and the connector that does not have twisted wires always connects to drive B Parallel Printer Port Connector The parallel pr...

Страница 51: ...0 Read Data 32 Side 1 Select 34 Diskette Floppy Connector Pin Definitions JP7 Pin Number Function 1 Reset IDE 3 Host Data 7 5 Host Data 6 7 Host Data 5 9 Host Data 4 11 Host Data 3 13 Host Data 2 15 H...

Страница 52: ...3 24 25 26 27 28 29 30 31 32 33 34 Signal Names DB 12 DB 13 DB 14 DB 15 DB P1 DB 0 DB 1 DB 2 DB 3 DB 4 DB 5 DB 6 DB 7 DB P GROUND GROUND TERMPW R TERMPW R RESERVED GROUND ATN GROUND BSY ACK RST MSG SE...

Страница 53: ...ing this CD into your CDROM drive the display shown in Figure 2 4 should appear If this dis play does not appear click on the My Computer icon and then on the icon representing your CDROM drive Finall...

Страница 54: ...2 24 SUPER X5DA8 X5DAE X5DAL G X5DAL TG2 User s Manual Notes...

Страница 55: ...e keyboard and mouse 3 Remove all add on cards 4 Install one CPU making sure it is fully seated and connect the chassis speaker and the power LED to the motherboard Check all jumper settings as well N...

Страница 56: ...should know of any possible problem s with the specific system configuration that was sold to you NOTE If you are a system integrator VAR or OEM a POST diagnos tics card is recommended For I O port 8...

Страница 57: ...contact_support htm 4 Distributors For immediate assistance please have your account number ready when placing a call to our technical support department We can be reached by e mail at support supermi...

Страница 58: ...ery Procedure First make sure the JPWAKE jumper is disabled Boot up the system from a Windows boot disk Type A phlash B X5DA8 Bin s x mode 3 mfg BIOS filename rom or A phx7505 BIOS filename rom The sy...

Страница 59: ...he manufacturer the RMA number should be prominently displayed on the outside of the shipping carton and mailed prepaid or hand carried Shipping and handling charges will be ap plied for all orders th...

Страница 60: ...3 6 SUPER X5DA8 X5DAE X5DAL G X5DAL TG2 User s Manual Notes...

Страница 61: ...es very little electrical power When the computer is turned off a back up battery provides power to the BIOS flash chip enabling it to retain system parameters Each time the computer is powered on the...

Страница 62: ...ys 1 By pressing Delete immediately after turning the system on or 2 When the message shown below appears briefly at the bottom of the screen during the POST Power On Self Test press the Delete key to...

Страница 63: ...nter the correct data Press the Enter key to save the data Phoenix BIOS Setup Utility Main Advanced Security Boot Exit System Time 16 36 44 System Date 10 20 02 Legacy Diskette A 1 44 1 25 MB Legacy D...

Страница 64: ...imary Master Primary Slave Secondary Master Secondary Slave These settings allow the user to set the parameters of the IDE Primary Master Slave and IDE Secondary Master Slave slots Hit Enter to activa...

Страница 65: ...ll access the IDE Primary Master Device via LBA mode The options are Enabled and Disabled 32 bit I O Selects 32 bit I O operation Options are Enabled and Disabled Transfer Mode Selects the transfer mo...

Страница 66: ...u to make changes to the following settings Quick Boot Mode If enabled this feature will speed up the POST Power On Self Test routine after the computer is turned on The settings are Enabled and Disab...

Страница 67: ...n unexpected loss of power Options are Stay On Power Off and Last State Watch Dog This setting is for enabling the Watch Dog feature The options are Enabled and Disabled Multiprocessor Specification T...

Страница 68: ...s setting to change the speed of the onboard SCSI and PCI X slots 1 and 2 Options are Auto 33 MHz 66 MHz 100 MHz and 133 MHz Frequency for PCIX 3 GLAN Use this setting to change the speed of the onboa...

Страница 69: ...s you to turn off system RAM to free up address space The options for this setting are Disabled and Extended ECC Configuration This setting lets you enable or disable ECC Error Correction and Checking...

Страница 70: ...led Local Bus IDE Adapter Use this setting to enable the integrated local bus IDE adapter Options are Disable Primary Secondary and Both USB Device 9 Function 7 This setting controls USB functionality...

Страница 71: ...for an infrared device Base I O Address Select the base I O address for serial port B The options are 3F8 2F8 3E8 and 2E8 Interrupt Select the IRQ interrupt request for serial port B Options are IRQ3...

Страница 72: ...the base I O address for the parallel port The options are Primary and Secondary Advanced Processor Options Access the submenu to make changes to the following settings CPU Speed This is a display th...

Страница 73: ...not a setting informing you of the event log validity Event Log Capacity This is a display not a setting informing you of the event log capacity View DMI Event Log Highlight this item and press Enter...

Страница 74: ...38 4K 57 6K and 115 2K Console Type Choose from the available options to select the console type for console redirection Flow Control Choose from the available options to select the flow control for...

Страница 75: ...Chapter 4 BIOS 4 15 System Temperature CPU Fan1 CPU Fan2 Chassis Fan 1 Chassis Fan 2 Processor Vcore 3 3V Standby 3 3V Vcc 5V Vcc 12V Vcc 1 8V Vcc 12V Vcc...

Страница 76: ...means such a password has not been used and Set means a supervisor password has been entered for the system User Password Is This displays whether a user password has been entered for the system Clear...

Страница 77: ...When prompted type the user s password in the dialogue box to set or to change the user s password which allows access to the system at boot up Password on Boot This setting allows you to require a pa...

Страница 78: ...press Enter to expand the field See details on how to change the order and specs of devices in the Item Specific Help window CD ROM Drive See details on how to change the order and specs of the CD RO...

Страница 79: ...hanges Item Specific Help F1 Help Select Item Change Values F9 Setup Defaults Esc Exit Select Menu Enter Select Sub Menu F10 Save and Exit Exit Saving Changes Highlight this item and hit Enter to save...

Страница 80: ...Manual Discard Changes Highlight this item and hit Enter to discard cancel any changes you made You will remain in the Setup utility Save Changes Highlight this item and hit Enter to save any changes...

Страница 81: ...ed Keyboard controller failed test May require replacing keyboard controller Keyboard locked Unlock key switch Unlock the system to proceed Monitor type does not match CMOS Run SETUP Monitor type not...

Страница 82: ...ed Previous POST did not complete successfully POST loads default values and offers to run Setup If the failure was caused by incorrect values and they are not corrected the next boot will likely fail...

Страница 83: ...tware NMI Failed ServerBIOS2 test error Cannot generate software NMI Non Maskable Interrupt Fail Safe Timer NMI Failed ServerBIOS2 test error Fail Safe Timer takes too long device Address Conflict Add...

Страница 84: ...s successfully tested nnnn kB System RAM Passed Where nnnn is the amount of system RAM in kilobytes successfully tested One or more I2O Block Storage Devices were excluded from the Setup Boot Menu The...

Страница 85: ...Write down and follow the information shown on the screen Press F2 to enter Setup Optional message displayed during POST Can be turned off in Setup PS 2 Mouse PS 2 mouse identified Run the I2O Configu...

Страница 86: ...A 6 SUPER X5DA8 X5DAE X5DAL G X5DAL TG2 User s Manual Notes...

Страница 87: ...rite the error in the top left corner of the screen The following is a list of codes that may be written to port 80h Appendix B BIOS POST Codes POSTCode Description 02h Verify Real Mode 03h Disable No...

Страница 88: ...own 38h Shadow system BIOS ROM 3Ah Auto size cache 3Ch Advanced configuration of chipset registers 3Dh Load alternate registers with CMOS values 41h Initialize extended memory for RomPilot 42h Initial...

Страница 89: ...80h Disable onboard Super I O ports and IRQs 81h Late POST device initialization 82h Detect and install external RS232 ports 83h Configure non MCD IDE controllers 84h Detect and install external paral...

Страница 90: ...Terminate QuietBoot optional B6h Check password optional B7h Initialize ACPI BIOS B9h Prepare Boot BAh Initialize SMBIOS BBh Initialize PnP Option ROMs BCh Clear parity checkers BDh Display MultiBoot...

Страница 91: ...ory size EEh Shadow Boot Block EFh System memory test F0h Initialize interrupt vectors F1h Initialize Run Time Clock F2h Initialize video F3h Initialize System Management Manager F4h Output one beep F...

Страница 92: ...B 6 SUPER X5DA8 X5DAE X5DAL G X5DAL TG2 User s Manual Notes...

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