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3-3

Chapter 3: Troubleshooting

Technical Support.

2. BIOS upgrades can be downloaded from our web site at

http://www.supermicro.com/techsupport/download.htm.

Note: Not all BIOS can be flashed depending on the modifica-

tions to the boot block code.

3. If you still cannot resolve the problem, include the following information

when contacting Supermicro for technical support:

• Motherboard model and PCB revision number

• BIOS release date/version (this can be seen on the initial display when

your system first boots up)

•System configuration

An example of a Technical Support form is on our web site at

http://www.supermicro.com/techsupport/contact_support.htm.

4. Distributors: For immediate assistance, please have your account number

ready when placing a call to our technical support department. We can

be reached by e-mail at [email protected] or by fax at (408)

503-8019.

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Frequently Asked Questions

Question: What are the various types of memory that the P4SDA+/

P4SDM motherboard can support?

Answer: The P4SDA+/P4SDM has three 184-pin DDR (double data rate)

DIMM slots that support up to 2 GB of PC1600 and PC2100 DDR SDRAM.

ECC memory and Parity Checking are supported. Important: See Section

2-4 on rules to observe when installing DDR memory modules.

Question: How do I update my BIOS?

Answer: It is recommended that you not upgrade your BIOS if you are not

experiencing problems with your system. Updated BIOS files are located on

our web site at http://www.supermicro.com. Please check our BIOS warn-

ing message and the information on how to update your BIOS on our web

site. Also, check the current BIOS revision and make sure it is newer than

your current BIOS before downloading. Select your mainboard model and

download the BIOS file to your computer. Unzip the BIOS update file and

you will find the readme.txt (flash instructions), the awdflash.exe (BIOS

flash utility) and the BIOS image (xxxx.bin) files. Copy these files onto a

bootable floppy and reboot your system. It is not necessary to set the BIOS

Содержание SUPER P4SDA+

Страница 1: ...SUPER P4SDA SUPER P4SDM USER S MANUAL Revision 1 0a SUPER...

Страница 2: ...ILITY TO USE THIS PRODUCT OR DOCUMENTATION EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES IN PARTICULAR THE VENDOR SHALL NOT HAVE LIABILITY FOR ANY HARDWARE SOFTWARE OR DATA STORED OR USED WITH TH...

Страница 3: ...static sensitive devices Read this chapter when you want to install the processor and DDR memory modules and when mounting the mainboard in the chassis Also refer to this chapter to connect the floppy...

Страница 4: ...board Features 1 11 1 2 Chipset Overview 1 13 1 3 Special Features 1 14 1 4 PC Health Monitoring 1 14 1 5 ACPI PC 99 Features 1 16 1 6 Power Supply 1 18 1 7 Super I O 1 18 Chapter 2 Installation 2 1 S...

Страница 5: ...ort Floppy Hard Drive and AGP Connections 2 16 Game Port Connector 2 17 Parallel Port Connector 2 17 Floppy Connector 2 17 IDE Connectors 2 18 AGP Slot 2 18 2 9 Installing Software Drivers 2 19 Chapte...

Страница 6: ...ted Peripherals 4 15 4 4 4 Hardware Monitors 4 18 4 4 5 Processor Features 4 19 4 5 PCI PnP Configurations 4 20 4 6 Power 4 22 4 7 Boot 4 25 4 8 Security 4 27 4 9 Exit 4 28 Appendices Appendix A Award...

Страница 7: ...e Please check that the following items have all been included with your motherboard If anything listed here is damaged or missing contact your retailer One 1 Supermicro Mainboard One 1 ATA66 100 ribb...

Страница 8: ...European Office Address Super Micro Computer B V Het Sterrenbeeld 28 5215 ML s Hertogenbosch The Netherlands Tel 31 0 73 6400390 Fax 31 0 73 6416525 E mail sales supermicro nl General Information supp...

Страница 9: ...Chapter 1 Introduction 1 3 Notes...

Страница 10: ...1 4 SUPER P4SDA P4SDM User s Manual SUPER P4SDA Figure 1 1 SUPER P4SDA Image...

Страница 11: ...Chapter 1 Introduction 1 5 SUPER P4SDM Figure 1 2 SUPER P4SDM Image...

Страница 12: ...12V Power Connector COM1 COM2 LINE IN CHASSIS FAN2 MIC LINE OUT GAME PORT CPU FAN DIMM1 IDE 1 CPU OVER HEAT FAN J6 J7 J21 JP5 JPWAKE JP37 ATX Power Connector DIMM2 DIMM3 CHASSIS FAN1 IDE 2 FLOPPY MCH...

Страница 13: ...2 3 Memory DIMM Slots J1 AGP 4xPRO J6 J7 IDE Hard Disk Drive Connectors J21 J24 ATX 12V Power Connector 20 pin 4pin J17 PS 2 Keyboard Mouse J18 J19 Universal Serial Bus Ports 0 1 J22 Parallel Printer...

Страница 14: ...Parallel Port 12V Power Connector COM1 DIMM1 CPU OVER HEAT FAN J21 ATX Power Connector DIMM2 DIMM3 FLOPPY COM2 J18 J19 J22 LINE IN CHASSIS FAN2 MIC LINE OUT GAME PORT CPU FAN IDE 1 J6 J7 JP5 JPWAKE C...

Страница 15: ...J6 J7 IDE Hard Disk Drive Connectors J21 J24 ATX 12V Power Connector 20 pin 4pin J16 Parallel Printer Port J17 PS 2 Keyboard Mouse J18 J19 Universal Serial Bus Ports 0 1 JF1 JF2 Front Control Panel J...

Страница 16: ...block diagram and may not exactly represent the features on your motherboard See the follow ing pages for the actual specifications of each motherboard 82845 MCH 400 MHz Host Bus 200 MHz Memory Bus A...

Страница 17: ...4SDM One 4xAGP Pro 1 5V only slot One CNR Communications and Network Riser Card slot BIOS 4 Mb Firmware Hub AwardBIOS Flash BIOS APM 1 2 DMI 2 3 PCI 2 2 ACPI 1 0 Plug and Play PnP PC Health Monitoring...

Страница 18: ...P Enhanced Parallel Port and ECP Extended Capabilities Port supported parallel port PS 2 mouse and PS 2 keyboard ports 1 game port with audio Up to 4 USB Universal Serial Bus ports Other Internal exte...

Страница 19: ...Controller Hub subsystem on the P4SDA P4SDM which integrates many of the input output functions of the 845 chipset including a two channel ATA100 Bus Master IDE controller It also provides the inter...

Страница 20: ...cards and provides interfaces that support multichannel audio V 90 analog modems home net working through a telephone line 10 100 Ethernet based networking and future technologies Separating sound an...

Страница 21: ...y overheat damage to the CPU The onboard chassis thermal circuitry can monitor the overall system temperature and alert users when the chassis temperature is too high CPU Fan Auto Off in Sleep Mode Th...

Страница 22: ...such as CD ROMs network cards hard disk drives and printers automatically This also includes consumer devices connected to the PC such as VCRs TVs telephones and stereos In addition to enabling operat...

Страница 23: ...rmined time Main Switch Override Mechanism When an ATX power supply is used the power button can function as a system suspend button When the user depresses the power button the system will enter a So...

Страница 24: ...daily LAN traffic is kept to a minimum and users are not interrupted The motherboards have a 3 pin header WOL to connect to the 3 pin header on a Network Interface Card NIC that has WOL capability Wa...

Страница 25: ...rate of up to 115 2 Kbps as well as an advanced speed with baud rates of 250 K 500 K or 1 Mb s which support higher speed modems The Super I O provides functions that comply with ACPI Advanced Con fi...

Страница 26: ...1 20 SUPER P4SDA P4SDM User s Manual Notes...

Страница 27: ...gold contacts When handling chips or modules avoid touching their pins Put the motherboard and peripherals back into their antistatic bags when not in use For grounding purposes make sure your comput...

Страница 28: ...chors Do not force the white pegs all the way in about 1 3 of the white pegs should be inside the black anchors These are for chassis that do not have four CPU retention holes 3 Place a retention brac...

Страница 29: ...il you hear it click into the locked position Socket lever in locked position 8 Apply the proper amount of thermal compound to the CPU die 9 Place the heatsink on top of the CPU and press firmly down...

Страница 30: ...Chassis All motherboards have standard mounting holes to fit different types of chassis Chassis may include a variety of mounting fasteners made of metal or plastic Lever Processor installed Figure 2...

Страница 31: ...t up to 2 GB unbuffered PC1600 and PC2100 DDR SDRAM ECC type memory is supported Support The P4SDA P4SDM supports both double sided and single sided unbuffered PC1600 and PC2100 DDR SDRAM memory modul...

Страница 32: ...3 below for the colors and locations of the various IO ports Parallel Port Burgundy Game Port Gold COM1 Port Turquoise Keyboard Purple Mouse Green USB0 1 Ports Figure 2 3 I O Port Locations and Defin...

Страница 33: ...gure 2 4 for the pin definitions of the speaker keyboard lock hard drive LED infrared connector and power on and reset button headers which are all located on JF1 and JF2 Refer to Section 2 6 for deta...

Страница 34: ...16 PS_ON 17 COM 18 COM 19 COM 20 Res NC 21 5V 22 5V 23 5V 24 COM Pin Number Definition 1 3 3V 2 3 3V 3 COM 4 5V 5 COM 6 5V 7 COM 8 PWR_OK 9 5VSB 10 12V 11 12V 12 3 3V AT X Pow er Supply 20 pin Connec...

Страница 35: ...wer when set to suspend mode hold down the power button for at least 4 seconds See the table on the right for pin definitions Pin Number 9 10 Definition PW _O N Ground PW _O N Pin Definitions JF1 IR C...

Страница 36: ...5 7 of JF2 This connection is used to provide LED indication of power being supplied to the system See the table on the right for pin definitions Pin Number 5 6 7 Definition 5V Key Ground Pow er_LED...

Страница 37: ...is Intrusion header is lo cated on JL1 See the board layouts in Chapter 1 for its location See the table on the right for pin defini tions Pin Number 1 2 Definition Intrusion Input Ground Chassis Intr...

Страница 38: ...s The P4SDA P4SDM also provides two additional USB head ers on the motherboard which provide easy front side chassis access cables are not included See the tables on the right below for pin definition...

Страница 39: ...P4SDA This function allows your computer to re ceive and be awakened by an incom ing call when in the suspend state See the table on the right for pin defi nitions You must also have a WOR card and ca...

Страница 40: ...2 3 Normal CMOS Clear 2 7 Jumper Settings Explanation of Jumpers To modify the operation of the motherboard jumpers can be used to choose between optional set tings Jumpers create shorts be tween two...

Страница 41: ...on the keyboard or clicking the mouse when either is con nected to a USB port This jumper is used together with the USB Wake Up function in BIOS Enable both the jumper and the BIOS set ting to allow t...

Страница 42: ...ctors to support two drives This special cable should be used to take advantage of the speed this new technology offers The blue connector connects to the onboard IDE connector inter face and the othe...

Страница 43: ...ction 1 GND 3 GND 5 Key 7 GND 9 GND 11 GND 13 GND 15 GND 17 GND 19 GND 21 GND 23 GND 25 GND 27 GND 29 GND 31 GND 33 GND Pin Number Function 2 FDHDIN 4 Reserved 6 FDEDIN 8 Index 10 Motor Enable 12 Driv...

Страница 44: ...shield of your card is flush with the edge of the motherboard the card should be inserted correctly IDE Connectors There are no jumpers to config ure the onboard IDE interfaces J6 and J7 See the table...

Страница 45: ...Display Screen Click the icons showing a hand writing on paper to view the readme files for each item Click the tabs to the right of these in order from top to bottom to install each item one at a ti...

Страница 46: ...2 20 SUPER P4SDA P4SDM User s Manual Notes...

Страница 47: ...the keyboard and mouse 3 Remove all add on cards 4 Install a CPU making sure it is fully seated and connect the chassis speaker and the power LED to the motherboard Check all jumper settings as well...

Страница 48: ...ly A poor quality power supply may cause the system to lose the CMOS setup information Refer to Section 1 6 for details on recommended power supplies 2 The battery on your motherboard may be old Check...

Страница 49: ...Question What are the various types of memory that the P4SDA P4SDM motherboard can support Answer The P4SDA P4SDM has three 184 pin DDR double data rate DIMM slots that support up to 2 GB of PC1600 an...

Страница 50: ...program is done If the system reboots correctly then the recovery was success ful The BIOS Recovery Procedure will not update the boot block in your BIOS Question What s in the CD that came with my mo...

Страница 51: ...USB controller 2 USB2 USB3 Question I installed my microphone correctly but I can t record any sound What should I do Answer Go to Start Programs Accessories Entertainment and then Volume Control Und...

Страница 52: ...to the manufacturer the RMA number should be prominently displayed on the outside of the shipping carton and mailed prepaid or hand carried Shipping and handling charges will be ap plied for all order...

Страница 53: ...the computer is turned off a back up battery provides power to the BIOS Flash chip enabling it to retain the system parameters Each time the computer is pow ered on the computer is then configured wi...

Страница 54: ...am can be activated in one of two ways 1 By pressing Del immediately after turning the system on or 2 When the following message appears briefly at the bottom of the screen during the POST Power On Se...

Страница 55: ...ne for Drive B Swap Floppy Drive This setting allows the user to swap the designation A and B of the floppy disk drives installed in the system if there are two floppy disk drives installed on the mai...

Страница 56: ...imary Master This option allows the user to determine the manner in which the AwardBIOS sets the settings for the IDE Primary Master Device The options are None Auto and Manual Access Mode This item d...

Страница 57: ...Video Use this setting to specify the type of display you are using with the system Options are EGA VGA CGA 40 CGA 80 and MONO Halt On If the system encounters a non specified error during boot up it...

Страница 58: ...BIOS Setup Choose Advanced BIOS Setup from the Award BIOS main menu with the Left Right arrow keys You should see the following display Select one of the items in the left frame of the screen to go to...

Страница 59: ...user to determine if the chipset or the keyboard controller should have the control over Gate A20 The settings are Normal or Fast If set to Normal a pin in the keyboard controller controls Gate A20 I...

Страница 60: ...This setting should be changed only if using OS2 and your system has more than 64 MB of RAM The options are OS2 and Non OS2 PWRON After PWR Fail This setting allows the user to specify how the system...

Страница 61: ...tion are pre configured by the manufacturer for the optimal performance of the system It is recommended that the user does not alter the default settings This section is provided as an emergency measu...

Страница 62: ...stem memory clock cycles for RAS precharging The options are 3 and 2 DRAM Data Integrity Mode This item regulates CPU access to the data stored in the protected area of dynamic random access memory DR...

Страница 63: ...0 X 1 25 X 1 50 X 2 00 X 2 50 X 3 00 X and 4 00 X CKE X16 Strength Control The options for this setting are Auto 0 75 X 1 00 X 1 25 X 1 50 X 2 00 X 2 50 X 3 00 X and 4 00 X CKE X8 Strength Control The...

Страница 64: ...deo BIOS stored in the BIOS ROM Read Only Memory chip will be written and temporarily stored in the cacheable memory section of the CPU giving the CPU faster access to the information The options are...

Страница 65: ...re size for the Accelerated Graphics Port AGP The options are 4M 8M 16M 32M 64M 128M and 256M Delay Prior to Thermal The options for this setting are 4 Min 8 Min 16 Min and 32 Min Auto Detect PCI Clk...

Страница 66: ...t If enabled this setting allows the user to activate the BIOS support of the On Chip USB Keyboard Controller The options are Disabled and Enabled AC 97 Audio This setting allows the user to activate...

Страница 67: ...and you wish to use it The settings are Enabled and Disabled Onboard Serial Port 1 Port 2 This setting allows the user to set the address and the corresponding IRQ for the Serial Port1 and Serial Por...

Страница 68: ...ns This item sets the usage of IR pins The options are RxD2 TxD2 and IR Rx2Tx2 Onboard Parallel Port This setting allows the user to set the address and the corresponding IRQ for the onboard parallel...

Страница 69: ...set the Game Port address The options are Disabled 201 and 209 Midi Port Address This setting allows the user to set the Midi Port address The options are Disabled 330 300 and 290 Midi Port IRQ This...

Страница 70: ...t of this menu shows various temperatures and voltage levels CPU Warning Temperature This item allows the user to set the CPU temperature threshold When the CPU temperature reaches the threshold tempe...

Страница 71: ...e the sub menu shown below CPU L1 L2 Cache Set this option to Enable to activate the function of CPU L1 and L2 cache The settings are Disabled and Enabled CPU Clock Ratio This item allows the user to...

Страница 72: ...lot 1 The options are Auto 3 4 5 7 9 10 11 12 14 and 15 PCI Slot 2 IRQ Select Use this setting to select the IRQ interrupt request for PCI slot 2 The options are Auto 3 4 5 7 9 10 11 12 14 and 15 PCI...

Страница 73: ...this when you have installed a new add on and the system reconfiguration has caused such a serious conflict that the OS cannot reboot the system The options for this setting are Enabled and Disabled R...

Страница 74: ...ptions are Enabled and Disabled ACPI Suspend Type This item allows the user to determine the ACPI Suspend type The options are S1 POS and S3 STR Power Management This setting sets the degree of power...

Страница 75: ...determines the system s Soft off mode when the user presses the power button The options for this setting are Instant Off and Delay 4 sec CPU THRM Throttling THRM throttling is used to lower power co...

Страница 76: ...ting allows the user to determine the method by which the system power is activated The options are Password Hot Key Mouse Left Mouse Right Any Key Button Only and Keyboard 98 KB Power On Password Thi...

Страница 77: ...user to set the first boot up device The options are Floppy LS120 HDD SCSI CDROM ZIP100 USB FDD USB ZIP USB CDROM USB HDD LAN and Disabled Second Boot Device This item allows the user to set the secon...

Страница 78: ...ing This item allows the user to choose the VIRUS Warning feature for IDE Hard Drive Disk boot sector protection If this function is enabled and someone attempts to write data into this area the BIOS...

Страница 79: ...is highlighted on the above screen press the Enter key When prompted type the User Password in the dialogue box to set or to change the User Password Security Option This setting allows the user to d...

Страница 80: ...re Exit without Saving When the item Exit without Saving is highlighted press Enter to exit the Setup routine without saving any changes you may have made Your sys tem should then continue with the bo...

Страница 81: ...ngle long beep that sounds repeatedly Error Messages One or more of the following messages may be displayed if the BIOS detects an error during the POST This list includes messages for both the ISA an...

Страница 82: ...nstalled correctly and all cables are correctly and firmly attached Also be sure the correct hard drive type is selected in Setup ERRORINITIALIZINGHARDDISKCONTROLLER Cannot initialize the controller M...

Страница 83: ...ARITY ERROR messages when the segment that has caused the problem cannot be isolated OFFENDINGSEGMENT This message is used in conjunction with the I O CHANNEL CHECK and RAM PARITY ERROR messages when...

Страница 84: ...ck the key BIOS detect the keyboard is locked P17 of the keyboard controller is pulled low Keyboard error or no keyboard present Cannot initialize the keyboard Make sure that the keyboard is attached...

Страница 85: ...lize 8042 self test 08h 1 Test special keyboard controller for Winbond 977 series Super I O chips 2 Enable keyboard interface 09h Reserved 0Ah l Disable PS 2 mouse interface optional l Auto detect por...

Страница 86: ...LY_PM_INIT switch 1Eh Reserved 1Fh Load keyboard matrix notebook platform 20h Reserved 21h HPM initialization notebook platform 22h Reserved 23h 1 Check validity of RTC value e g a value of 5Ah is an...

Страница 87: ...Reserved 47h Initialize EISA slot 48h Reserved 49h 1 Calculate total memory by testing the last double word of each 64K page 2 Program writes allocation for AMD K5 CPU 4Ah Reserved 4Bh Reserved 4Ch R...

Страница 88: ...sters according to items described in Setup Auto configuration table 6Ch Reserved 6Dh 1 Assign resources to all ISA PnP devices 2 Auto assign ports to onboard COM ports if the corresponding item in Se...

Страница 89: ...sign IRQs to PCI devices 7 Initialize APM 8 Clear noise of IRQs 86h Reserved 87h Reserved 88h Reserved 89h Reserved 90h Reserved 91h Reserved 92h Reserved 93h Read HDD boot sector information for Tren...

Страница 90: ...SUPER P4SDA P4SDM User s Manual B 6 Notes...

Страница 91: ...p Code ErrorMessageDescription 1 short beep System boot 2 short beeps Incorrect CMOS setting 1 long 1 short DRAM error 1 long 2 short VGAerror 1 long 3 short Keyboard error 1 long 9 short ROM error Lo...

Страница 92: ...SUPER P4SDA P4SDM User s Manual C 2 Notes...

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