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3-3

Chapter 3: Troubleshooting

1. Please go through the ‘Troubleshooting Procedures’ and 'Frequently

Asked Question' (FAQ) sections in this chapter or see the FAQs on our

web site (http://www.supermicro.com/techsupport.htm) before con-

tacting Technical Support.

2. BIOS upgrades can be downloaded from our web site at

http://www.supermicro.com/techsupport/download.htm.

Note: Not all BIOS can be flashed depending on the modifications

to the boot block code.

3. If you still cannot resolve the problem, include the following information

when contacting Super Micro for technical support:

• Motherboard model and PCB revision number

• BIOS release date/version (this can be seen on the initial display when

your system first boots up)

•System configuration

An example of a Technical Support form is on our web site at

http://www.supermicro.com/techsupport/contact_support.htm.

4. Distributors: For immediate assistance, please have your account number

ready when placing a call to our technical support department. We can

be reached by e-mail at [email protected] or by fax at:

(408) 503-8000, option 2.

3-3

Frequently Asked Questions

Question: What are the various types of memory that my mother-

board can support?

Answer: The P4DP8-G2/P4DPE-G2/P4DPi-G2/P4DP6 has eight and the

P4DPR-8G2+/P4DPR-iG2/P4DPR has six DIMM slots that support 184-pin, reg-

istered ECC PC1600 DDR-SDRAM modules (PC2100 is also supported but

only at 200 MHz). It is strongly recommended that you do not mix memory

modules of different speeds and sizes. Unbuffered SDRAM, non-ECC

memory and PC100/133 SDRAM modules are not supported.

Question: How do I update my BIOS?

Answer: It is recommended that you do not upgrade your BIOS if you are

experiencing no problems with your system. Updated BIOS files are located

on our web site at http://www.supermicro.com. Please check our BIOS

warning message and the info on how to update your BIOS on our web

Содержание SUPER P4DP6

Страница 1: ...SUPER P4DP8 G2 SUPER P4DPE G2 SUPER P4DPR 8G2 SUPER P4DPR iG2 SUPER P4DPi G2 SUPER P4DP6 SUPER P4DPR USER S MANUAL Revision 1 1 SUPER...

Страница 2: ...ILITY TO USE THIS PRODUCT OR DOCUMENTATION EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES IN PARTICULAR THE VENDOR SHALL NOT HAVE LIABILITY FOR ANY HARDWARE SOFTWARE OR DATA STORED OR USED WITH TH...

Страница 3: ...provides detailed information about the chipset Chapter 2 begins with instructions on handling static sensitive devices Read this chapter when you want to install the processor and DIMM memory module...

Страница 4: ...set Overview 1 13 1 3 Special Features 1 13 ATI Graphics Controller 1 13 BIOS Recovery 1 13 Recovery from AC Power Loss 1 14 1 4 PC Health Monitoring 1 14 1 5 ACPI Features 1 15 1 6 Power Supply 1 17...

Страница 5: ...Keylock 2 13 2 6 Jumper Settings 2 14 Explanation of Jumpers 2 14 CMOS Clear 2 14 LAN 1 Enable Disable 2 15 LAN 2 Enable Disable 2 15 GLAN 1 Enable Disable 2 15 GLAN 2 Enable Disable 2 15 VGA Enable D...

Страница 6: ...uration 3 2 3 2 Technical Support Procedures 3 2 3 3 Frequently Asked Questions 3 3 3 4 Returning Merchandise for Service 3 5 Chapter 4 PhoenixBIOS 4 1 Introduction 4 1 4 2 Running Setup 4 2 4 3 Main...

Страница 7: ...included with your motherboard If anything listed here is damaged or missing contact your retailer One 1 Supermicro Mainboard One 1 ribbon cable for IDE devices One 1 floppy ribbon cable One 1 I O bac...

Страница 8: ...permicro com Europe Address SuperMicro Computer B V Het Sterrenbeeld 28 5215 ML s Hertogenbosch The Netherlands Tel 31 0 73 6400390 Fax 31 0 73 6416525 Email sales supermicro nl General Information su...

Страница 9: ...Chapter 1 Introduction 1 3 Introduction Notes...

Страница 10: ...P4DP6 Image Notes The P4DP8 G2 has the same basic layout as the P4DP6 but with Ultra320 SCSI and two Gb LAN ports The P4DPE G2 has the same basic layout as the P4DP6 but with two Gb LAN ports and no...

Страница 11: ...PR 8G2 has the same basic layout as the P4DPR but with Ultra320 SCSI and two Gb LAN ports The P4DPR iG2 has the same basic layout as the P4DPR but with six DIMM slots and two Gb LAN ports See the moth...

Страница 12: ...OR Ultra SCSI CH B COM2 JA1 JA4 JP22 JP4 JOH1 JP3 JP27 J7 SUPER P4DP6 CPU1 Fan JP12 JP10 JP11 JP17 JP18 JP16 JP13 JP14 JP15 JP20 JP23 Bus 2B JP21 Bus 2B JP19 Bus 2A JP17 Bus 1B JP18 Bus 1A JP20 Bus 2B...

Страница 13: ...imary ATX Power Connector DIMM 1A DIMM 4B Memory RAM Slots COM1 COM2 COM1 COM2 Serial Port Connector CPU CHS OH FAN CPU Chassis Overheat Fan Headers IDE 1 IDE 2 IDE 1 2 Hard Disk Drive Connectors J7 P...

Страница 14: ...R USB2 PWRLED Speaker JL1 JD4 JP11 JP15 JPA1 JPA2 JP10 JP12 JP14 PCIX 1 SXB PCIX 2 JP13 JD3 JP3 JP4 JP7 JA1 JA2 CPU2 Chassis FAN SUPER P4DPR OHLED JD1 WOR JP35 Notes The IPMI socket is an optional fea...

Страница 15: ...ER Primary ATX Power Connector COM1 COM2 COM1 COM2 Serial Port Connector CPU1 CPU2 CPU 1 and CPU2 Sockets CPU CHS FAN CPU 1 2 Chassis Fan Headers DIMM 1A DIMM 3B Memory RAM Slots IDE 1 IDE 2 IDE 1 2 H...

Страница 16: ...to 8 GB of registered ECC PC1600 DDR 200 SDRAM Note Interleaved memory requires memory modules to be installed in pairs PC2100 DDR 266 is supported but only at 200 MHz See Section 2 3 for details Chi...

Страница 17: ...ATI Rage XL graphics controller Intel dual Gb Ethernet P4DP8 G2 DPE G2 DPR 8G2 DPR iG2 DPi G2 Two Intel 82550 10 100 fast Ethernet ports P4DP6 One Intel 82550 10 100 fast Ethernet and one Intel Gb Eth...

Страница 18: ...PCI X Slots 1 3 PCI X Slot 4 SCSI Figure 1 5 Intel E7500 Chipset System Block Diagram Note This is a general block diagram Please see the previous Motherboard Features pages for details on the feature...

Страница 19: ...it wide 66 MHz base clock at a 8x data transfer rate The ICH3 I O Controller Hub provides various integrated functions including a two channel UDMA100 bus master IDE controller USB host controllers an...

Страница 20: ...r will scan these voltages continuously Once a voltage becomes unstable a warning is given or an error message is sent to the screen Users can adjust the voltage thresholds to define the sensitivity o...

Страница 21: ...ning low on virtual memory and there is insuf ficient hard drive space for saving the data you can be alerted of the potential problem Auto Switching Voltage Regulator for the CPU Core The auto switch...

Страница 22: ...will start blinking to indicate that the CPU is in suspend mode When the user presses any key the CPU will wake up and the LED will automatically stop blinking and remain on Main Switch Override Mech...

Страница 23: ...power supplies Although most power supplies generally meet the specifications required by the CPU some are inadequate You should use one that will supply at least 400W of power and includes the additi...

Страница 24: ...udes a 16 byte send receive FIFO a programmable baud rate generator complete modem control capability and a processor interrupt system Each UART includes a 16 byte send receive FIFO a programmable bau...

Страница 25: ...emoving the board from the anti static bag Handle the board by its edges only do not touch its components periph eral chips memory modules or gold contacts When handling chips or modules avoid touchin...

Страница 26: ...own on right White pegs 4 2 Insert the white pegs into the black anchors Do not force the white pegs all the way in only about 1 3 of the way into the black anchors 3 Place a retention bracket in the...

Страница 27: ...PU socket 2 is auto matically disabled if only one CPU is used Pin 1 7 Press the lever down until you hear it click into the locked position Socket lever in locked position 4 Secure the other retentio...

Страница 28: ...erboard and the chassis match Although a chassis may have both plastic and metal mounting fasteners metal ones are highly recommended because they ground the motherboard to the chassis Make sure the m...

Страница 29: ...MMs into the memory slots starting with Bank 1 The memory scheme is interleaved so you must install two modules at a time beginning with Bank 1 then Bank 2 and so on 2 Insert each DIMM module vertical...

Страница 30: ...re color coded in conformance with the PC 99 specification See Figure 2 3 below for the colors and locations of the various I O ports Figure 2 3 I O Port Locations and Definitions Mouse Green Keyboard...

Страница 31: ...control panel buttons and LED indicators Refer to the following section for descriptions and pin defini tions Figure 2 4 JF2 Header Pins Power Button Overheat LED 1 NIC1 LED Reset Button 2 Power Fail...

Страница 32: ...tor is correct The P4DPR 8G2 P4DPR iG2 P4DPR has the 20 pin connec tor See the tables on the right for pin definitions Pins 1 thru 4 5 thru 8 Definition Ground 12v 8 Pin 12v Po w er Supply Connector J...

Страница 33: ...NIC1 Network Interface Con troller LED connection is located on pins 11 and 12 of JF2 Attach the NIC1 LED cable to display net work activity Refer to the table on the right for pin definitions HDD LED...

Страница 34: ...versal Serial Bus USB0 1 Two Universal Serial Bus ports are located beside the PS 2 key board mouse ports USB0 is the bottom connector and USB1 is the top connector See the table on the right for pin...

Страница 35: ...PUSB0 USB3 FPUSB1 ATX PS 2 Keyboard and PS 2 Mouse Ports The ATX PS 2 keyboard and PS 2 mouse are located on J9 J29 on the P4DPR 8G2 P4DPR iG2 P4DPi G2 P4DPR See the table at right for pin definitions...

Страница 36: ...e for a power LED pins 4 7 are for the speaker and pins 8 9 are for the NMI connection See the table on the right for speaker pin defini tions Note The speaker connec tor pins are for use with an exte...

Страница 37: ...connector and cable Wake On Ring The Wake On Ring header is des ignated JWOR This function al lows your computer to receive and wake up by an incoming call to the modem when in suspend state See the t...

Страница 38: ...ector to clear CMOS CMO S C lear Jum per Settings JBT 1 Jumper Position 1 2 2 3 Definition Normal CMOS Clear Position 1 2 Position 2 3 Normal CMOS Clear 2 6 Jumper Settings Explanation of Jumpers To m...

Страница 39: ...n the right for jumper settings The default set ting is pins 1 2 Jumper Position Pins 1 2 Pins 2 3 Definition Enabled Disabled LAN2 NIC Enable Disable Jum per Settings JP27 VGA Enable Disable JP4 allo...

Страница 40: ...A and JPA2 controls SCSI channel B The normal default setting is open to enable teminate both SCSI channels If you wish to connect external SCSI devices you should disable termination for the channne...

Страница 41: ...iate fan header The default position is closed to select the Chassis fan The Overheat fan is intended for use with Supermicro chassis See the table on the right for jumper set tings Jumper Position Op...

Страница 42: ...5 JP10 JP11 JP12 Protocol Max Freq Off Off Off PCI X 133 MHz Off On Off PCI X 100 MHz Off On Pins 1 2 PCI X 66 MHz Off On Pins 2 3 PCI 66 MHz On On Pins 2 3 PCI 33 MHz Slot 5 Refer to the table on the...

Страница 43: ...slots 1 2 and 3 with jumpers JP20 JP21 and JP19 Note that JP21 is hardwired closed as only 66 and 33 MHz are available for these slots Jumpers JP16 JP17 and JP18 Jumpers JP19 JP20 and JP21 Default set...

Страница 44: ...2 Pins 1 2 Pins 2 3 PCI Slo t 2 Bus Speed Settings JP10 JP11 JP12 Slot 2 Refer to the table on the right to set the speed of slot 2 with jumpers JP10 JP11 and JP12 Slot 1 Refer to the table on the rig...

Страница 45: ...or with twisted wires always connects to drive A and the connector that does not have twisted wires always connects to drive B Parallel Port Connector not on P4DPR 8G2 P4DPR iG2 P4DPR The parallel pri...

Страница 46: ...tect 30 Read Data 32 Side 1 Select 34 Diskette Floppy Connector Pin Definitions JP7 Pin Number Function 1 Reset IDE 3 Host Data 7 5 Host Data 6 7 Host Data 5 9 Host Data 4 11 Host Data 3 13 Host Data...

Страница 47: ...Signal Names DB 12 DB 13 DB 14 DB 15 DB P1 DB 0 DB 1 DB 2 DB 3 DB 4 DB 5 DB 6 DB 7 DB P GROUND GROUND TERMPW R TERMPW R RESERVED GROUND ATN GROUND BSY ACK RST MSG SEL C D REQ I O DB 8 DB 9 DB 10 DB 1...

Страница 48: ...therboard After inserting this CD into your CDROM drive the display shown in Figure 2 5 should appear If this dis play does not appear click on the My Computer icon and then on the icon representing y...

Страница 49: ...e keyboard and mouse 3 Remove all add on cards 4 Install one CPU making sure it is fully seated and connect the chassis speaker and the power LED to the motherboard Check all jumper settings as well N...

Страница 50: ...services They should know of any possible problem s with the specific system configuration that was sold to you NOTE If you are a system integrator VAR or OEM a POST diagnos tics card is recommended...

Страница 51: ...pport htm 4 Distributors For immediate assistance please have your account number ready when placing a call to our technical support department We can be reached by e mail at support supermicro com or...

Страница 52: ...lashing proce dure If you still do not have video please use the following BIOS Recov ery Procedure Boot up the system from a Win98 boot disk Type A phlash s cz mfg mode 3 BIOS filename rom making sur...

Страница 53: ...ment the ACPI features on the motherboard 3 4 Returning Merchandise for Service A receipt or copy of your invoice marked with the date of purchase is required before any warranty service will be rende...

Страница 54: ...3 6 SUPER P4DP8 G2 DPE G2 DPR 8G2 DPR iG2 DPi G2 DP6 DPR User s Manual Notes...

Страница 55: ...memory requires very little electrical power When the computer is turned off a back up battery provides power to the BIOS flash chip enabling it to retain system parameters Each time the computer is...

Страница 56: ...two ways 1 By pressing Delete immediately after turning the system on or 2 When the message shown below appears briefly at the bottom of the screen during the POST Power On Self Test press the Delete...

Страница 57: ...orrect data Press the Enter key to save the data Phoenix BIOS Setup Utility Main Advanced Security Power Boot Exit System Time 16 19 20 System Date 02 02 02 Legacy Diskette A 1 44 1 25 MB Legacy Diske...

Страница 58: ...the IDE Primary Master Slave and IDE Secondary Master Slave slots Hit Enter to activate the following sub menu screen for detailed options of these items Set the correct configurations accordingly The...

Страница 59: ...ll access the IDE Primary Master Device via LBA mode The options are Enabled and Disabled 32 bit I O Selects 32 bit I O operation Options are Enabled and Disabled Transfer Mode Selects the transfer mo...

Страница 60: ...uick Boot Mode If enabled this feature will speed up the POST Power On Self Test routine after the computer is turned on The settings are Enabled and Disabled If Disabled the POST routine will run at...

Страница 61: ...gacy USB Support This setting allows you to enable support for Legacy USB devices The settings are Enabled and Disabled Installed OS This setting allows you to choose which operating system you are us...

Страница 62: ...s are Auto 33 MHz 66 MHz 100 MHz and 133 MHz PCI PCIX Frequency Slot 6 Use this setting to change the speed of PCI PCIX slot 6 Options are Auto 33 MHz 66 MHz 100 MHz and 133 MHz uPCI Device Slot 1 Slo...

Страница 63: ...r various sections of cache memory Uncache Write Protect Write Back Write Through or Disable See the Item Specific Help window for details uI O Device Configuration Access the submenu to make changes...

Страница 64: ...4 Serial Port B This setting allows you to assign control of serial port B The options are Enabled user defined Disabled and Auto BIOS controlled Mode Specify the type of device that will be connected...

Страница 65: ...l Options are DMA1 and DMA3 Floppy Disk Controller This setting allows you to assign control of the floppy disk controller The options are Enabled user defined Disabled and Auto BIOS controlled Base I...

Страница 66: ...the conditions required to qualify as an ECC error Options are None Single Bit Multiple Bit and Both uAdvanced Processor Options Access the submenu to make changes to the following settings CPU Speed...

Страница 67: ...make changes to the following settings Event Log Validity This is a display not a setting informing you of the event log validity Event Log Capacity This is a display not a setting informing you of t...

Страница 68: ...rate for console redirection Console Type Choose from the available options to select the console type for console redirection Flow Control Choose from the available options to select the flow contro...

Страница 69: ...has not been used and Set means a supervisor password has been entered for the system User Password Is This displays whether a user password has been entered for the system Clear means such a passwor...

Страница 70: ...lighted hit the Enter key When prompted type the user s password in the dialogue box to set or to change the user s password which allows access to the system at boot up Password on Boot This setting...

Страница 71: ...tion and Power Interface power management on your system Options are Yes and No Power Savings This setting sets the degree of power saving for the system The options are Disabled Customized Maximum Po...

Страница 72: ...cify the time you want the system to wake up the above setting must be set to On Enter the time with the number keys Resume on Modem Ring Use this setting to enable or disable the WOR Wake on Ring fea...

Страница 73: ...nd the field See details on how to change the order and specs of devices in the Item Specific Help window CD ROM Drive See details on how to change the order and specs of the CD ROM drive in the Item...

Страница 74: ...ng option using the arrow keys and pressing Enter All PIR BIOS Setup options are described in this section Select the Processor s PIR Selects the processor PIR Options are A0h A1h A2h A3h A4h A5h A6h...

Страница 75: ...ure Data Other Data OEM Data uHardware Monitor Logic Highlight this and hit Enter to see monitor data for the following items CPU1 Temperature CPU2 Temperature System Temperature CPU Fan1 CPU1 Chassis...

Страница 76: ...ain menu with the arrow keys You should see the following display All Exit BIOS settings are described in this section Phoenix BIOS Setup Utility Main Advanced Security Power Boot PIR Exit Exit Saving...

Страница 77: ...out saving any changes you may have made Load Setup Defaults Highlight this item and hit Enter to load the default settings for all items in the BIOS Setup These are the safest settings to use Discard...

Страница 78: ...4 24 SUPER P4DP8 G2 DPE G2 DPR 8G2 DPR iG2 DPi G2 DP6 DPR User s Manual Notes...

Страница 79: ...ed Keyboard controller failed test May require replacing keyboard controller Keyboard locked Unlock key switch Unlock the system to proceed Monitor type does not match CMOS Run SETUP Monitor type not...

Страница 80: ...ration used Previous POST did not complete successfully POST loads default values and offers to run Setup If the failure was caused by incorrect values and they are not corrected the next boot will li...

Страница 81: ...tware NMI Failed ServerBIOS2 test error Cannot generate software NMI Non Maskable Interrupt Fail Safe Timer NMI Failed ServerBIOS2 test error Fail Safe Timer takes too long device Address Conflict Add...

Страница 82: ...kilobytes successfully tested nnnn kB System RAM Passed Where nnnn is the amount of system RAM in kilobytes successfully tested One or more I2O Block Storage Devices were excluded from the Setup Boot...

Страница 83: ...Write down and follow the information shown on the screen Press F2 to enter Setup Optional message displayed during POST Can be turned off in Setup PS 2 Mouse PS 2 mouse identified Run the I2O Configu...

Страница 84: ...A 6 SUPER P4DP8 G2 DPE G2 DPR 8G2 DPR iG2 DPi G2 DP6 DPR User s Manual Notes...

Страница 85: ...rite the error in the top left corner of the screen The following is a list of codes that may be written to port 80h Appendix B BIOS POST Codes POSTCode Description 02h Verify Real Mode 03h Disable No...

Страница 86: ...rt shut down 38h Shadow system BIOS ROM 3Ah Auto size cache 3Ch Advanced configuration of chipset registers 3Dh Load alternate registers with CMOS values 41h Initialize extended memory for RomPilot 42...

Страница 87: ...80h Disable onboard Super I O ports and IRQs 81h Late POST device initialization 82h Detect and install external RS232 ports 83h Configure non MCD IDE controllers 84h Detect and install external paral...

Страница 88: ...boot B5h Terminate QuietBoot optional B6h Check password optional B7h Initialize ACPI BIOS B9h Prepare Boot BAh Initialize SMBIOS BBh Initialize PnP Option ROMs BCh Clear parity checkers BDh Display M...

Страница 89: ...ze EEh Shadow Boot Block EFh System memory test F0h Initialize interrupt vectors F1h Initialize Run Time Clock F2h Initialize video F3h Initialize System Management Manager F4h Output one beep F5h Cle...

Страница 90: ...B 6 SUPER P4DP8 G2 DPE G2 DPR 8G2 DPR iG2 DPi G2 DP6 DPR User s Manual Notes...

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