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3-3

Chapter 3: Troubleshooting

3. If you still cannot resolve the problem, include the following information when

contacting us for technical support:

Serverboard model and PCB revision number

BIOS release date/version (this can be seen on the initial display when your

system ﬁ rst boots up)

System

conﬁ

guration

An example of a Technical Support form is posted on our web site.

4. Distributors: For immediate assistance, please have your account number ready

when contacting our technical support department by e-mail.

3-3 Frequently

Asked

Questions

Question: What type of memory does my serverboard support?

Answer:

The H8DM8-2/H8DME-2 supports up to 64 GB of registered ECC DDR2-

667/533/400 SDRAM with two CPUs installed. With only one CPU installed the

maximum memory support is halved. Memory can be installed in interleaved or

non-interleaved conﬁ gurations. See Section 2-4 for details on installing memory.

Question: How do I update my BIOS?

Answer:

It is recommended that you

not

upgrade your BIOS if you are not experi-

encing problems with your system. Updated BIOS ﬁ les are located on our web site.

Please check our BIOS warning message and the information on how to update

your BIOS on our web site. Also, check the current BIOS revision and make sure

it is newer than your current BIOS before downloading.

Select your mainboard model on the web page and download the corresponding

BIOS ﬁ le to your computer. Unzip the BIOS update ﬁ le, in which you will ﬁ nd the

readme.txt (ﬂ ash instructions), the afudos.exe (BIOS ﬂ ash utility) and the BIOS

image (xxx.rom) ﬁ les. Copy these ﬁ les to a bootable ﬂ oppy disk, insert the disk

into drive A and reboot the system. At the DOS prompt after rebooting, enter the

command "ﬂ ash" (without quotation marks) then type in the BIOS ﬁ le that you want

to update with (xxxx.rom).

Question:

What's on the CD that came with my serverboard?

Answer:

The supplied compact disc has quite a few drivers and programs that will

greatly enhance your system. We recommend that you review the CD and install the

applications you need. Applications on the CD include chipset drivers for Windows

and security and audio drivers.

Содержание H8DM8-2

Страница 1: ...H8DM8 2 H8DME 2 USER S MANUAL Revision 1 1 SUPER...

Страница 2: ...resolution of any such disputes Super Micro s total liability for all claims will not exceed the price paid for the hardware product FCC Statement This equipment has been tested and found to comply wi...

Страница 3: ...s detailed information about the chipset Chapter 2 begins with instructions on handling static sensitive devices Read this chapter when installing the processor s and memory modules and when installin...

Страница 4: ...6 Super I O 1 12 Chapter 2 Installation 2 1 Static Sensitive Devices 2 1 2 2 Processor and Heatsink Installation 2 2 2 3 Mounting the Serverboard into a Chassis 2 3 2 4 Installing Memory 2 3 2 5 I O...

Страница 5: ...pply Fail Signal Enable Disable 2 17 I2 C to PCI Enable Disable 2 17 Watch Dog Enable Disable 2 17 Onboard Speaker Enable Disable 2 18 PCI X Slot Speed 2 18 SCSI Controller Enable Disable 2 18 SCSI Te...

Страница 6: ...Setup Con guration 3 2 3 2 Technical Support Procedures 3 2 3 3 Frequently Asked Questions 3 3 3 4 Returning Merchandise for Service 3 4 Chapter 4 BIOS 4 1 Introduction 4 1 4 2 Main Menu 4 2 4 3 Advan...

Страница 7: ...been included with your serverboard If anything listed here is damaged or missing contact your retailer Included with retail box only One 1 H8DM8 2 H8DME 2 serverboard One 1 IDE cable CBL 036L 02 One...

Страница 8: ...ddress Super Micro Computer B V Het Sterrenbeeld 28 5215 ML s Hertogenbosch The Netherlands Tel 31 0 73 6400390 Fax 31 0 73 6416525 Email sales supermicro nl General Information support supermicro nl...

Страница 9: ...Chapter 1 Introduction 1 3 Note H8DM8 2 is pictured The H8DME 2 shares the same layout but with no SCSI compo nents connectors or jumpers Figure 1 1 H8DM8 2 H8DME 2 Image...

Страница 10: ...MB 3B Slot 5 PCI Express x8 Slot 2 PCI X 100 66 MHz ZCR Slot 1 PCI X 100 66 MHz ATI ES1000 IDE 1 JFDD1 JA1 MCP55 Pro NEC uPD720400 AIC 7902 JB2 SATA0 SATA1 SATA2 SATA3 SATA5 SATA4 FAN5 FAN6 FAN1 PWRI2...

Страница 11: ...nector JA1 JB2 U320 SCSI Channel A Channel B Connector JAR Power Fail Alarm Reset Header JD1 Onboard Speaker Keylock Power LED JF1 Front Panel Connector JFDD1 Floppy Disk Drive Connector JL1 Chassis I...

Страница 12: ...MHz slots Two 2 PCI X 100 66 MHz slots one slot supports ZCR One 1 low pro le SIMLP slot for IPMI card BIOS 8 Mb AMIBIOS LPC Flash ROM DMI 2 3 PCI 2 2 ACPI 2 0 SMBIOS 2 3 Plug and Play PnP PC Health...

Страница 13: ...8 2 only RAID 0 1 and 10 One 1 UltraDMA ATA 133 100 IDE port One 1 oppy port interface up to 2 88 MB Two 2 Fast UART 16550 compatible serial ports On chip nVidia MCP55 Ethernet controller supports two...

Страница 14: ...o AMD Socket F CPU2 16 x 16 HT link 1 GHz 128 bit data 16 bit ECC DDR2 667 533 400 DDR2 667 533 400 SATA Ports 6 IDE ATA133 USB Ports 6 S I O BIOS Floppy Kybd Mouse Serial Ports 2 AMD Socket F CPU1 12...

Страница 15: ...r interface and a USB 2 0 interface This hub connects directly to CPU 1 and through that to CPU 2 NEC uPD720400 This I O bridge chip provides one PCI Express x8 upstream port and two PCI X domains Eac...

Страница 16: ...f these voltage levels are all displayed in BIOS Fan Status Monitor with Firmware Software Speed Control The PC health monitor can check the RPM status of the cooling fans The onboard fans are control...

Страница 17: ...function as a system suspend button When the user depresses the power button the system will enter a SoftOff state The monitor will be suspended and the hard drive will spin down Depressing the power...

Страница 18: ...gh quality power supply that meets 12V ATX power supply Speci cation 1 1 or above Additionally in areas where noisy power transmission is present you may choose to install a line lter to shield the co...

Страница 19: ...ts serial infrared communication Each UART in cludes a 16 byte send receive FIFO a programmable baud rate generator complete modem control capability and a processor interrupt system Both UARTs provid...

Страница 20: ...1 14 H8DM8 2 H8DME 2 User s Manual Notes...

Страница 21: ...d and peripherals back into their antistatic bags when not in use For grounding purposes make sure your computer chassis provides excellent conductivity between the power supply the case the mounting...

Страница 22: ...dex nger to hold the CPU Locate and align pin 1 of the CPU socket with pin 1 of the CPU Both are marked with a triangle Triangles Installing the CPU Backplates Two CPU backplates BKT 0011L have been p...

Страница 23: ...d or the socket 4 With the CPU inserted into the socket inspect the four corners of the CPU to make sure that it is properly in stalled and ush with the socket Then gently lower the silver CPU retenti...

Страница 24: ...stalled these are used to help attach the heatsinks to the CPUs To install align the module with the standoffs of the preinstalled CPU backplate and with the four feet on the module contacting the ser...

Страница 25: ...g the serverboard mounting holes with the raised metal standoffs in the tray Insert screws into all the mounting holes in the serverboard that line up with the standoffs Then use a screwdriver to secu...

Страница 26: ...r of DIMM slots see note on previous page and charts on following page The CPU2 DIMM slots can only be accessed when two CPUs are installed however the CPU2 DIMM slots are not required to be populated...

Страница 27: ...with DIMMs spread over both CPUs will result in optimized performance Note that the rst two DIMMs must be installed in the CPU1 memory slots Populating Memory Banks for 128 bit Operation CPU1 1A 1B C...

Страница 28: ...the various I O ports Figure 2 3 I O Port Locations and De nitions Front Control Panel JF1 contains header pins for various front control panel connectors See Figure 2 4 for the pin de nitions of the...

Страница 29: ...3 3V Processor Power Connector In addition to the primary ATX power connector above the 12v 8 pin processor power connector at JPW2 must also be connected to your power supply This connection supplie...

Страница 30: ...he right for pin de nitions OH Fan Fail LED Pin De nitions JF1 Pin De nition 7 Vcc 8 Control NIC1 LED Pin De nitions JF1 Pin De nition 11 Vcc 12 NIC1 Active NIC2 LED Pin De nitions JF1 Pin De nition 9...

Страница 31: ...ial Bus Ports USB0 1 Two Universal Serial Bus ports USB2 0 are located beside the JLAN1 2 ports See the table on the right for pin de nitions Reset Button Pin De nitions JF1 Pin De nition 3 Reset 4 Gr...

Страница 32: ...ernet ports desig nated JLAN1 and JLAN2 are located beside the COM2 port These Ether net ports accept RJ45 type cables Note NC indicates no connection Serial Port Pin De nitions COM1 COM2 Pin De nitio...

Страница 33: ...n De nitions JD1 Pin De nition 4 Red wire 5V 5 No connection 6 Buzzer signal 7 Speaker data PWR LED Connector Pin De nitions JD1 Pin De nition 1 Vcc 2 Control 3 Control Chassis Intrusion A Chassis Int...

Страница 34: ...ons PWRI2 C Pin De nition 1 Clock 2 Data 3 PWR Fail 4 Gnd 5 3 3V SMBus Header The header at SMBus is for the System Management Bus Connect the ap propriate cable here to utilize SMB on the system See...

Страница 35: ...roperly you will rstneedtoconnectthedevice spower cable to JWF1 and correctly set the Compact Flash Jumper JCF1 Compact Flash Power Header Pin De nitions JWF1 Pin De nition 1 5V 2 Ground 3 Signal SGPI...

Страница 36: ...is off the pins CMOS Clear JBT1 is used to clear CMOS and will also clear any passwords Instead of pins this jumper consists of contact pads to prevent accidentally clearing the contents of CMOS To c...

Страница 37: ...you only have one or two power supplies installed you should disable the function with the J3P header to pre vent false alarms See the table on the right for jumper settings 3rd Power Supply Fail Det...

Страница 38: ...s PCI X Slot Speed Jumpers JPX1A and JPX1B on the H8DM8 2 H8DME 2 can be used to change the speed of PCI X slots 1 2 and PCI X slots 3 4 respectively See the tables on the right for jumper settings PC...

Страница 39: ...Slave The JCF1 jumper allows you to assign either master or slave status a compact ash card installed in IDE1 See the table on the right for jumper settings Compact Flash Master Slave Jumper Settings...

Страница 40: ...this LED is lit it means power is pres ent on the serverboard In suspend mode this LED will blink on and off Be sure to turn off the system and unplug the power cord s before removing or installing c...

Страница 41: ...should be used to take advantage of the speed this new technology offers The blue connector connects to the onboard IDE connector interface and the other connector s to your hard drive s Consult the d...

Страница 42: ...1 Host Data 3 12 Host Data 12 13 Host Data 2 14 Host Data 13 15 Host Data 1 16 Host Data 14 17 Host Data 0 18 Host Data 15 19 Ground 20 Key 21 DRQ3 22 Ground 23 I O Write 24 Ground 25 I O Read 26 Grou...

Страница 43: ...DB 7 47 DB 7 14 DB P 48 DB P 15 Ground 49 Ground 16 DIFFSENS 50 Ground 17 TERMPWR 51 TERMPWR 18 TERMPWR 52 TERMPWR 19 Reserved 53 Reserved 20 Ground 54 Ground 21 ATN 55 ATN 22 Ground 56 Ground 23 BSY...

Страница 44: ...non RAID hard drive If on a separate drive you may install the driver either during or after the OS installation If you wish to have the OS on a SATA RAID array you must follow the procedure below and...

Страница 45: ...ed selecting the drives and type of RAID you wish to use for your RAID array press the F7 key You will be prompted to verify your choice if you want to continue with your choices select Yes Note that...

Страница 46: ...before moving on to the next item on the list The bottom icon with a CD on it allows you to view the entire contents of the CD 2 11 Installing Additional Drivers The CD that came bundled with the sys...

Страница 47: ...cluding those for the keyboard and mouse 5 Remove all add on cards 6 Install a CPU and heatsink making sure it is fully seated and connect the in ternal chassis speaker and the power LED to the server...

Страница 48: ...n Refer to Sec tion 1 6 for details on recommended power supplies 2 The battery on your serverboard may be old Check to verify that it still supplies 3VDC If it does not replace it with a new one 3 If...

Страница 49: ...mended that you not upgrade your BIOS if you are not experi encing problems with your system Updated BIOS les are located on our web site Please check our BIOS warning message and the information on h...

Страница 50: ...the ATA133 technology offers Connect the blue connector to the onboard IDE header and the other connector s to your hard drive s Consult the documentation that came with your disk drive for details on...

Страница 51: ...F1 F2 etc Each main BIOS menu option is described in this manual The Main BIOS screen has two main frames The left frame displays all the options that can be con gured Grayed out options cannot be co...

Страница 52: ...ve between elds The date must be entered in DAY MM DD YYYY format The time is entered in HH MM SS format Please note that time is in a 24 hour format For example 5 30 A M appears as 05 30 00 and 5 30...

Страница 53: ...n WHEA Support Use this setting to Enable or Disable WHEA Windows Hardware Error Architec ture support WHEA provides a common infrastructure for reporting hardware errors on Windows platforms and was...

Страница 54: ...ler on the motherboard which may be Enabled or Disabled with this setting Serial ATA Devices This setting is used to determine if SATA drives will be used and how many Op tions are Disabled Device 0 D...

Страница 55: ...O mode 1 It has a data transfer rate of 5 2 MBs Select 2 to allow AMI BIOS to use PIO mode 2 It has a data transfer rate of 8 3 MBs Select 3 to allow AMI BIOS to use PIO mode 3 It has a data transfer...

Страница 56: ...grammable I O mode programs timing cycles between the IDE drive and the programmable IDE controller As the PIO mode increases the cycle time decreases The options are Auto 0 1 2 3 and 4 Select Auto to...

Страница 57: ...n ROM Clear NVRAM Select Yes to clear NVRAM during boot up The options are Yes and No Plug Play OS Select Yes to allow the OS to con gure Plug Play devices This is not required for system boot if your...

Страница 58: ...idge Con guration Memory Con guration Bank Interleaving Select Auto to automatically enable interleaving memory scheme when this function is supported by the processor The options are Auto and Disable...

Страница 59: ...DRAM Scrub Redirect Allows system to correct DRAM ECC errors immediately even with background scrubbing on Options are Enabled and Disabled 4 Bit ECC Mode Allows the user to enabled 4 bit ECC mode al...

Страница 60: ...re AGP Present Disabled 32 MB 64 MB 128 MB 256 MB 512 MB and 1 GB Alternate VID Specify the alternate VID while in low power states Options are Auto and vari ous voltages from 800V to 1 050V in increm...

Страница 61: ...isable Legacy support if there are no USB devices installed in the system Auto disabled Legacy support if no USB devices are connected The options are Disabled Enabled and Auto Processor Clock Options...

Страница 62: ...8 IRQ3 Serial Port2 Address This option speci es the base I O port address and Interrupt Request address of serial port 2 Select Disabled to prevent the serial port from accessing any system resources...

Страница 63: ...Always redirection always active Note that some OS s may not work with this set to Always Terminal Type Selects the type of the target terminal Options are ANSI VT100 and VT UTF8 VT UTF8 Combo Key Su...

Страница 64: ...Server 3 Workstation FAN1 Speed through FAN8 Reading The speeds of the onboard fans in rpm are displayed here Other items in the submenu are systems monitor displays for the following information CPU...

Страница 65: ...Control Options are Alert Power Down Reset Sysytem Power Cycle OEM Action and Diagnostic Int Alert Startup Delay Use this setting to Enable or Disable the alert startup delay Startup Delay Use this se...

Страница 66: ...ervisor password must be set rst Change Supervisor Password Select this option and press Enter to access the sub menu and then type in the password Change User Password Select this option and press En...

Страница 67: ...boot the computer Select Discard Changes and Exit from the Exit menu and press Enter Discard Changes Select this option and press Enter to discard all the changes and return to AMI BIOS Utility Progra...

Страница 68: ...4 18 H8DM8 2 H8DME 2 User s Manual Notes...

Страница 69: ...ally communicated through a series of audible beeps The numbers on the fatal error list on the following page correspond to the number of beeps for the corresponding error All errors listed with the e...

Страница 70: ...A 2 H8DM8 2 H8DME 2 User s Manual Notes...

Страница 71: ...s are listed in order of execution Checkpoint Code Description D0h The NMI is disabled Power on delay is starting Next the initialization code check sum will be veri ed D1h Initializing the DMA contro...

Страница 72: ...occurred while reading the oppy drive in drive A F0h Next searching for the AMIBOOT ROM le in the root directory F1h The AMIBOOT ROM le is not in the root directory F2h Next reading and analyzing the...

Страница 73: ...d during power on Initializing CMOS RAM if the Initialize CMOS RAM in every boot AMIBIOS POST option was set in AMIBCP or the End key was pressed 12h Next disabling DMA controllers 1 and 2 and interru...

Страница 74: ...PL general devices next if present See the last page of this chapter for additional information 39h Displaying bus initialization error messages See the last page of this chapter for additional inform...

Страница 75: ...was adjusted for relocation and shadowing Clearing the Hit DEL message next 59h The Hit DEL message is cleared The WAIT message is displayed Starting the DMA and interrupt controller test next 60h The...

Страница 76: ...ontrol and has now returned control to BIOS POST Perform ing any required processing after the option ROM returned control 99h Any initialization required after the option ROM test has completed Con g...

Страница 77: ...option ROM had control next Aah Initialization after E000 option ROM control has completed Displaying the system con guration next Abh Uncompressing the DMI data and executing DMI POST initialization...

Страница 78: ...B 8 H8DM8 2 H8DME 2 User s Manual Notes...

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