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3-3

Chapter 3: Troubleshooting

Note:

Not all BIOS can be fl ashed depending on the modifi cations to the boot

block code.

3. If you still cannot resolve the problem, include the following information when

contacting us for technical support:

•

Motherboard model and PCB revision number

•

BIOS release date/version (this can be seen on the initial display when your

system fi rst boots up)

•

System confi guration

An example of a Technical Support form is posted on our web site.

Distributors: For immediate assistance, please have your account number ready

when contacting our technical support department by e-mail.

3-3 Frequently

Asked

Questions

Question: What type of memory does my motherboard support?

Answer:

The H8DGT-HF/HIBQF serverboard supports a maximum of

u p t o 1 2 8 G B o f E C C / N o n - E C C U D I M M o r u p t o 5 1 2 G B o f

E C C R D I M M / L R D I M M D D R 3 - 1 6 0 0 / 1 3 3 3 / 1 0 6 6 M H z s p e e d a n d

1 GB, 2 GB, 4 GB, 8 GB, 16 GB or 32 GB size SDRAM in sixteen (16) DIMMs.

Both single and dual channel confi guratiosn are supported. See Section 2-4 for

details on installing memory.

Question: How do I update my BIOS?

Answer:

It is recommended that you

not

upgrade your BIOS if you are not

experiencing problems with your system. Updated BIOS fi les are located on our

web site. Please check our BIOS warning message and the information on how to

update your BIOS on our web site. Also, check the current BIOS revision and make

sure it is newer than your current BIOS before downloading.

Select your motherboard model on the web page and download the corresponding

BIOS fi le to your computer. Unzip the BIOS update fi le, in which you will fi nd the

readme.txt (fl ash instructions), the afudos.exe (BIOS fl ash utility) and the BIOS

image (xxx.rom) fi les. Copy these fi les to a bootable fl oppy disk, insert the disk

into drive A and reboot the system. At the DOS prompt after rebooting, enter the

Содержание H8DGT-H

Страница 1: ...USER S MANUAL Revision 1 1c SUPER H8DGT HF H8DGT HIBQF...

Страница 2: ...AIRING REPLACING INTEGRATING INSTALLING OR RECOVERING SUCH HARDWARE SOFTWARE OR DATA Any disputes arising between manufacturer and customer shall be governed by the laws of Santa Clara County in the S...

Страница 3: ...should be included in your motherboard box describes the features specifications and performance of the motherboard and provides detailed information about the chipset Chapter 2 begins with instructi...

Страница 4: ...iv H8DGT HF HIBQF SERVERBOARD USER S MANUAL Notes...

Страница 5: ...ponents in the Supermicro chassis These warnings may also be found on our web site at http www supermicro com about policies safety_information cfm Battery Handling Warning There is a danger of explos...

Страница 6: ...ingsgevaar indien de batterij verkeerd vervangen wordt Vervang de batterij slechts met hetzelfde of een equivalent type die door de fabrikant aanbevolen wordt Gebruikte batterijen dienen overeenkomsti...

Страница 7: ...ndes erfolgen Advertencia Al deshacerse por completo de este producto debe seguir todas las leyes y reglamentos nacionales Attention La mise au rebut ou le recyclage de ce produit sont g n ralement so...

Страница 8: ...viii H8DGT HF HIBQF SERVERBOARD USER S MANUAL Notes...

Страница 9: ...ices 2 1 Precautions 2 1 Unpacking 2 1 2 2 Processor and Heatsink Installation 2 2 2 3 Mounting the Motherboard into a Chassis 2 4 2 4 Installing Memory 2 4 DIMM Module Population Configuration 2 6 2...

Страница 10: ...Installing the OS SATA Driver 2 16 Building a Driver Diskette 2 16 Enabling SATA RAID in the BIOS 2 17 Using the Adaptec RAID Utility 2 18 Installing the RAID Driver During OS Installation 2 18 2 12...

Страница 11: ...3 Advanced Settings Menu 4 2 4 3 Security Menu 4 15 4 4 Boot Menu 4 16 4 5 Exit Menu 4 17 Appendix A BIOS Error Beep Codes Appendix B BIOS POST Checkpoint Codes B 1 Uncompressed Initialization Codes B...

Страница 12: ...Notes xii H8DGT HF HIBQF SERVERBOARD USER S MANUAL...

Страница 13: ...included with your motherboard If anything listed here is damaged or missing contact your retailer One 1 H8DGT HF HIBQF serverboard Note For your system to work properley please follow the links below...

Страница 14: ...urope Address Super Micro Computer B V Het Sterrenbeeld 28 5215 ML s Hertogenbosch The Netherlands Tel 31 0 73 6400390 Fax 31 0 73 6416525 Email sales supermicro nl General Information support supermi...

Страница 15: ...Chapter 1 Introduction 1 3 Figure 1 1 H8DGT HF HIBQF Image...

Страница 16: ...t not drawn to scale JIB1 JPB JPG1 JPL JWD JOH1 JL1 JI2C1 JI2C2 Battery DP1 LE3 LE2 JP3 JTPM1 LE1 UID IPMI_LAN USB0 1 JBT1 VGA COM1 LAN2 LAN1 SLOT1 PCI E 2 0 x16 IPMB P1 DIMM4A P1 DIMM3B P1 DIMM2B P1...

Страница 17: ...MI LAN LEDs for the dedicated IPMI LAN Ethernet port LE1 LED for UID Button LE2 InfiniBand Physical Link LED Green LE3 InfiniBand Logical Link LED Yellow DP1 LED for IPMI activity DP2 LED for Serverbo...

Страница 18: ...emory and our web site for recommended DIMMs Chipset OneAMD SR5670 chipset and one SP5100 Southbridge chipset RAID 0 1 and 10 supported Expansion Slots One 1 PCI Express x16 Gen 2 BIOS 16 Mb AMI BIOS...

Страница 19: ...ear 1x header USB2 3 1x type A Two 2 LAN ports supported by an onboard Intel 82576 dual port Ethernet controller for 10 100 1000Base T One 1 dedicated IPMI LAN port One 1 VGA port supported by an onbo...

Страница 20: ...OM1 HT3 Link 8 8 x 8 8 6 4GT s HT3 Link 16x16 6 4GT s Mellanox ConnectX DIMM 1A DIMM 1B DIMM 2B DIMM 2A DIMM 3B DIMM 3A DIMM 4B DIMM 4A HT3 Link 16x16 5 2GT s AMD Socket G34 CPU1 DIMM 1B DIMM 1A DIMM...

Страница 21: ...d circuits This is done partly by reducing the number of buses in the chipset to reduce bottlenecks and by enabling a more efficient use of memory in multi processor systems The end result is a signif...

Страница 22: ...rs to be off and responds immediately to user or other requests Slow Blinking LED for Suspend State Indicator When the CPU goes into a suspend state the chassis power LED will start blinking to indica...

Страница 23: ...ion a clock generator drive interface control logic and interrupt and DMA logic The wide range of functions integrated onto the Super I O greatly reduces the number of components required for interfac...

Страница 24: ...1 12 H8DGT HF HIBQF Serverboard User s Manual...

Страница 25: ...h its components peripheral chips memory modules or gold contacts When handling chips or modules avoid touching their pins Put the motherboard and peripherals back into their antistatic bags when not...

Страница 26: ...ation Procedure Follow the procedures as listed below to install the motherboard into a chassis 1 Install the processor s and the heatsink s 2 Install the motherboard in the chassis 3 Install the memo...

Страница 27: ...roperly installed and flush with the socket Then gently lower the silver CPU retention plate into place 6 Carefully press the CPU socket lever down until it locks into its retention tab For a dual CPU...

Страница 28: ...oard onto the motherboard tray by aligning the motherboard mounting holes with the raised metal standoffs in the tray 2 Insert screws into all the mounting holes in the motherboard that line up with t...

Страница 29: ...emory modules of the same size and type will result in interleaved 128 bit memory which is faster than non interleaved 64 bit memory Maximum Memory The H8DGT HF HIBQF serverboard can support a maximum...

Страница 30: ...pulation Configuration For memory to work properly follow the tables below for memory installation Per Channel DIMM Populations Options DIMM Type DIMM A DIMM B Max MHz 1 5V DIMMs Max MHz 1 35V DIMMs M...

Страница 31: ...ard is used to support one low profile or standard PCI expansion card base on riser card type Installing a PCI Expansion Card 1 Confirm that you have the correct riser card for your chassis model and...

Страница 32: ...ts are color coded in conformance with the PC99 specification to make setting up your system easier See Figure 2 2 below for the colors and locations of the various I O ports Figure 2 2 I O Port Locat...

Страница 33: ...LAN1 port USB0 1 One additional Type A port USB4 is included on the motherboard See the table on the right for pin definitions Universal Serial Bus Ports Pin Definitions USB 0 1 USB4 USB0 1 Pin Defin...

Страница 34: ...propriate cable here to use the IPMB I2C connection on your system IPMB Pin Definitions Pin Definition 1 Data 2 Ground 3 Clock 4 No Connection UID Button Pin Definitions Pin Definition 1 Ground 2 Grou...

Страница 35: ...Connector JP3 Adapter card connector slot provides front access to the power supply serial ATA and Front Panel Control connections for the H8DGT series motherboards Plug an Adapter card into this con...

Страница 36: ...CMOS which will also clear any passwords Instead of pins this jumper consists of contact pads to prevent accidentally clearing the contents of CMOS To Clear CMOS 1 First power down the system and unp...

Страница 37: ...eboot the system if a program freezes Jumping pins 2 3 will generate a non maskable interrupt for the program that has frozen See the table on the right for jumper settings Watch Dog must also be enab...

Страница 38: ...LED on the left indicates the speed of the connection See the table at right for more information IPMI LAN Link LED Left Activity LED Right Color Status Definition Green Solid Link Left 100 Mb s Amber...

Страница 39: ...indicators LE2 LE3 are located near the InfiniBand port of the H8DGT HIBQF Serverboard The green LED LE2 is the InfiniBand link LED while the yellow LED LE3 indicates activity Refer to the tables at...

Страница 40: ...the operating system installed as part of a bootable RAID array or installed to a separate non RAID hard drive If on a separate drive you may install the driver either during or after the OS installa...

Страница 41: ...s setting and press Enter Select OK to confirm then Enter to load the default settings 2 Use the arrow keys to move to the Advanced menu then scroll down to IDE configuration Once in this submenu scro...

Страница 42: ...Windows OS installation CD in the CD ROM drive restart the system 2 When you see the prompt hit the F6 key to enter Windows setup 3 Eventually a blue screen will appear with a message that begins Wind...

Страница 43: ...and installing the drivers and utilities the display shown in Figure 2 6 should appear Click the icons showing a hand writing on paper to view the readme files for each item Click the computer icons...

Страница 44: ...ial system information such as CPU temperature system voltages and fan status See the Figure below for a display of the SuperDoctor III interface Note The default User Name and Password for SuperDocto...

Страница 45: ...anual can be downloaded from the Supermicro web site at http www supermicro com products accessories software SuperDoctorIII cfm For Linux we recommend that you use the SuperoDoctor II application ins...

Страница 46: ...cturer CR2032 Dispose of used batteries according to the manufacturer s instructions Figure 2 8 Installing the Onboard Battery LITHIUM BATTERY BATTERY HOLDER Please handle used batteries carefully Do...

Страница 47: ...4 Disconnect all cables from the motherboard including those for the keyboard and mouse 5 Remove all add on cards 6 Install a CPU and heatsink making sure it is fully seated and connect the internal...

Страница 48: ...ure that you are using a high quality power supply A poor quality power supply may cause the system to lose the CMOS setup information Refer to Section 1 6 for details on recommended power supplies 2...

Страница 49: ...M LRDIMM DDR3 1600 1333 1066 MHz speed and 1 GB 2 GB 4 GB 8 GB 16 GB or 32 GB size SDRAM in sixteen 16 DIMMs Both single and dual channel configuratiosn are supported See Section 2 4 for details on in...

Страница 50: ...screen that appears when the system is turned on the momentary on off switch must be held for more than four seconds to shut down the system This feature is required to implement the ACPI features on...

Страница 51: ...such as F1 F2 etc Each main BIOS menu option is described in this manual The Main BIOS screen has two main frames The left frame displays all the options that can be configured Grayed out options can...

Страница 52: ...ough the keyboard Press the Tab key or the Arrow keys to move between fields The date must be entered in DAY MM DD YYYY format The time is entered in HH MM SS format Please note that time is in a 24 h...

Страница 53: ...econds Override or Instant Off Restore on AC Power Loss This option sets the action the system will take if there is an AC power loss to the system Options include Power Off Power On or Last State Int...

Страница 54: ...setting is used to Enable or Disable the AMD Power Now feature Power Cap This option can decide the highest P state in the OS Options include P state 0 through P state 4 ACPI SRAT Table This option En...

Страница 55: ...nel Interleaving This option enables channel memory interleaving Options include Auto or Disabled CS Sparing This setting will reserve a spare memory rank in each node when enabled Options are Enabled...

Страница 56: ...ize in systems without AGP Options include Enabled and Disabled OHCI EHCI HC Device Functions These settings allow you to either Enable or Disable functions for OHCI or EHCI bus devices USB 2 0 Contro...

Страница 57: ...or at a time Select Auto to allows the data transfer from and to the device occur multiple sectors at a time if the device supports it The options are Auto and Disabled PIO Mode PIO Programmable I O m...

Страница 58: ...data transfer Select Disabled to deactivate the function The options are Enabled and Disabled IDE Detect Timeout Sec Use the keys to adjust and select the time out for detecting ATA ATAPI devices The...

Страница 59: ...le ONLY LAN1 when the iSCSI support option is specified Load Onboard LAN 1 Option ROM This option allows you to enable or disable the onboard LAN 1 option ROM Load Onboard LAN 2 Option ROM This option...

Страница 60: ...mote Access Use this option to Enable or Disable Remote Access in your system If enabled the settings below will appear Serial Port Number Use this setting to select the serial port for console redire...

Страница 61: ...llows the user to determine how the system will control the speed of the onboard fans The options are Full Speed FS Max Cooling Performance PF Better Cooling Balanced BL Balance between performance an...

Страница 62: ...lt Alarm default setting is enabled when the Tctl value 70 and is disabled when the Tctl value drops from 70 to 67 When COA either Early or Default Alarm is enabled the following actions are required...

Страница 63: ...ows static information about the IPMI firmware revision and status of the BMC as well as options for IPMI configuration View BMC System Event Log Pressing the Enter key will open the following setting...

Страница 64: ...xxx xxx xxx with xxx having a value of less than 256 and in decimal form only The IP address and current IP address in the BMC are shown Subnet Mask In the field provided here enter the Subnet address...

Страница 65: ...visor and a User password If you use both passwords the Supervisor password must be set first Change Supervisor Password Select this option and press Enter to access the sub menu and then type in the...

Страница 66: ...itize the boot sequence from the list of available devices A device that is in parenthesis has been disabled in the corresponding type menu Hard Disk Drives This feature allows you to specify the boot...

Страница 67: ...reboot the computer Select Discard Changes and Exit from the Exit menu and press Enter Discard Changes Select this option and press Enter to discard all the changes and return to AMI BIOS Utility Prog...

Страница 68: ...4 18 H8DGT HF HIBQF Serverboard User s Manual Notes...

Страница 69: ...should consult with your system manufacturer for possible repairs These fatal errors are usually communicated through a series of audible beeps The numbers on the fatal error list on the following pag...

Страница 70: ...A 2 H8DGT HF HIBQF Serverboard User s Manual Notes...

Страница 71: ...itialization code checksum will be verified D1h Initializing the DMA controller performing the keyboard controller BAT test starting memory refresh and entering 4 GB flat mode next D3h Starting memory...

Страница 72: ...h Looking for a floppy diskette in drive A Reading the first sector of the diskette Efh A read error occurred while reading the floppy drive in drive A F0h Next searching for the AMIBOOT ROM file in t...

Страница 73: ...Initialize CMOS RAM in every boot AMIBIOS POST option was set in AMIBCP or the End key was pressed 12h Next disabling DMA controllers 1 and 2 and interrupt controllers 1 and 2 13h The video display h...

Страница 74: ...witch is on Initializing data to check memory wraparound at 0 0 next 45h Data initialized Checking for memory wraparound at 0 0 and finding the total system memory size next 46h The memory wraparound...

Страница 75: ...ular buffer next 83h The command byte was written and global data initialization has completed Checking for a locked key next 84h Locked key checking is over Checking for a memory size mismatch with C...

Страница 76: ...rors next A3h The soft error display has completed Setting the keyboard typematic rate next A4h The keyboard typematic rate is set Programming the memory wait states next A5h Memory wait state program...

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