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Chapter 7: Troubleshooting and Support
2.
Confirm that you are using the correct memory. Also, it is recommended that you use the
same memory type and speed for all DIMMs in the system. See Section 3.3 for memory
details.
3. Check for bad DIMM modules or slots by swapping modules between slots and noting the
results.
4.
Check the power supply voltage 115V/230V switch.
Losing the System's Setup Configuration
1.
Always replace power supplies with the exact same model that came with the system. A
poor quality power supply may cause the system to lose the CMOS setup information. .
2.
The battery on your motherboard may be old. Check to verify that it still supplies approximately
3VDC. If it does not, replace it with a new one.
3. If the above steps do not fix the setup configuration problem, contact your vendor for repairs.
When the System Becomes Unstable
If the system becomes unstable during or after OS installation, check the following:
1.
CPU/BIOS support: Make sure that your CPU is supported and that you have the latest
BIOS installed in your system.
2.
Memory support: Make sure that the memory modules are supported by testing the modules
using memtest86 or a similar utility.
Note
: Refer to the product page on our website at
for memory
and CPU support and updates.
3. HDD support: Make sure that all hard disk drives (HDDs) work properly. Replace the bad
HDDs with good ones.
4.
System cooling: Check the system cooling to make sure that all heatsink fans and CPU/
system fans, etc., work properly. Check the hardware monitoring settings in the BMC to
make sure that the CPU and system temperatures are within the normal range. Also check
the front panel Overheat LED and make sure that it is not on.
5.
Adequate power supply: Make sure that the power supply provides adequate power to the
system. Make sure that all power connectors are connected. Please refer to our website
for more information on the minimum power requirements.
6. Proper software support: Make sure that the correct drivers are used.
