Supermicro SuperServer SYS-110P-WR Скачать руководство пользователя страница 75

Страница: 75 / 106

Chapter 7: Troubleshooting and Support

7.1 Information Resources

Website

A great deal of information is available on the Supermicro website,

supermicro.com

•

Specifications for servers and other hardware are available by clicking the menu icon, then

selecting the

Products

option.

•

The

Support

option offers downloads (manuals, BIOS/BMC, drivers, etc.), FAQs, RMA,

warranty, and other service extensions.

Direct Links for the SYS-110P-WR/SYS-110P-WTR System

Web specifications pages for

SYS-

110P-WR

and

SYS-

110P-WTR

X12SPW-F motherboard page

X12SPW-TF motherboard page

for links to the Quick

Reference Guide, User Manual, validated storage drives, etc.

BPN-SAS3-NB16A-N10 Backplane User's Guide

Direct Links for General Support and Information

Frequently Asked Questions

Add-on card descriptions

TPM User Guide

Figure 7-1. Supermicro Website

Chapter 7

Troubleshooting and Support

Содержание SuperServer SYS-110P-WR

Страница 1: ...USER S MANUAL Revision 1 0b SuperServer SYS 110P WR SYS 110P WTR...

Страница 2: ...Class A device or in residential environment for Class B device This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the manufacturer s...

Страница 3: ...drivers and utilities https www supermicro com wdl Product safety info http www supermicro com about policies safety_information cfm If you have any questions please contact our support team at suppo...

Страница 4: ...Chapter 2 Server Installation 2 1 Overview 20 2 2 Unpacking the System 20 2 3 Preparing for Setup 20 Choosing a Setup Location 20 Rack Precautions 21 Server Precautions 21 Rack Mounting Considerations...

Страница 5: ...ocket 39 Removing the Processor Carrier Assembly from the PHM 40 Removing the Processor from the Carrier Assembly 41 3 5 Memory 42 Memory Support 42 General Guidelines for Optimizing Memory Performanc...

Страница 6: ...erCap Kit via Fan Tray 69 Installing the SuperCap Kit via the PCIe Bracket 69 6 6 Intel Virtual RAID on CPU VROC 70 Requirements and Restrictions 70 Supported SSDs and Operating Systems 70 Additional...

Страница 7: ...ashboard 80 7 5 CMOS Clear 81 7 6 Where to Get Replacement Components 82 7 7 Reporting an Issue 82 Technical Support Procedures 82 Returning Merchandise for Service 82 Vendor Support Filing System 83...

Страница 8: ...ML s Hertogenbosch The Netherlands Tel 31 73 640 0390 Fax 31 73 641 6525 Email Sales_Europe supermicro com General Information Support_Europe supermicro com Technical Support Website www supermicro nl...

Страница 9: ...emory Eight DIMM slots up to 2TB ECC LRDIMM DDR4 3200 MHz Drive Support Ten 2 5 hot swap SATA SAS NVMe hybrid drive bays Expansion Slots One PCIe 4 0 x16 LP slot s Two PCIe 4 0 x16 FHFL slot s I O Por...

Страница 10: ...Carrier LED Indicators Color Blinking Pattern Behavior for Device Activity LED Blue Solid On Idle SAS NVMe drive installed Blue Blinking I O activity Off Idle SATA drive Status LED Red Solid On Failu...

Страница 11: ...ves when flashing Power LED Indicates power is being supplied to the system power supply units This LED is illuminated when the system is operating normally Power button The main power switch applies...

Страница 12: ...Supplies Two redundant power supply modules PWS1 on the right PWS2 on the left COM Serial port Dedicated BMC LAN Accepts an RJ45 type cable and has two LED indicators USB Two USB 3 2 Gen 1 ports and...

Страница 13: ...pe A USB ports Power Supply Dual redundant modules see option below DIMM slots Dual in line memory module DIMMs slots Processor Single Intel Xeon Scalable Processor System fans 4 cm counter rotating f...

Страница 14: ...14 Chapter 1 Introduction Power Supply Option DC Power Supply Module Option Watts Part Number 80Plus Level 650 PWS 654 1R N A...

Страница 15: ...the system electrical components a cable routing diagram and block diagrams of the motherboard and the overall system Figure 1 5 Main Component Locations Storage Backplane BPN SAS3 LB16A N10 Power Sup...

Страница 16: ...X1 UPLINK NO QAT 15W LAN 10G X550 AT2 M 2 PCI E X4 PCI E X16 G4 2666 2933 3200 2666 2933 3200 2666 2933 3200 PCI E GEN4 X16 PCI E GEN3 X8 CPLD PFR SPI SPI NAND FLASH 1 G 1 U P C 1 F 1 U P C CPU1 H1 DD...

Страница 17: ...ME2 3 MH16 MH15 JPI2C1 JIPMB1 JNVI2C JI2C_EXP1 MH4 MH6 MH1 MH9 MH5 MH3 MH2 JPME1 JPL2 JMP2 JMP1 JPL1 JPL3 SXB2 PCI E 4 0 X16 SXB1A SXB1B PCI E 4 0 X16 X16 SXB1C COM2 I SATA4 7 M 2 H COM1 DIMMG1 DIMMH1...

Страница 18: ...stem Fan Headers BMC_LAN Dedicated BMC LAN Port I SATA0 I SATA7 Intel PCH SATA 3 0 Ports with RAID 0 1 5 10 JF1 Front Control Panel Header JI2C_EXP1 4 pin BMC External I2 C Header for internal testing...

Страница 19: ...nk General Purpose I O Connection Header TPM Trusted Platform Module Port 80 Connector UID SW Unit Identifier UID Switch USB0 1 Back Panel Universal Serial Bus USB 2 0 Ports USB2 3 Front Accessible US...

Страница 20: ...be situated in a clean dust free area that is well ventilated Avoid areas where heat electrical noise and electromagnetic fields are generated It will also require a grounded AC power outlet nearby Be...

Страница 21: ...y precautions in Appendix A Determine the placement of each component in the rack before you install the rails Install the heaviest server components at the bottom of the rack first and then work your...

Страница 22: ...be maintained at all times To ensure this the rack itself should be grounded Particular attention should be given to power supply connections other than the direct connections to the branch circuit i...

Страница 23: ...that came with the specific rack you are using If you are installing into a two post telco rack skip to that section later in this chapter Identifying the Rails The chassis comes with two sets of rac...

Страница 24: ...into the rack until the quick release bracket snaps into place securing the rail to the rack Keep the rail horizontal 2 Adjust the rail to reach just past the full depth of your rack 3 Align the squar...

Страница 25: ...iddle rails and then push evenly on both sides of the chassis until it clicks into the fully extended position 3 Depress the locking tabs on both sides of the chassis and push the it fully into the ra...

Страница 26: ...sistance Be sure to have sufficient assistance supporting the chassis when removing it from the rack Use a lift 1 If necessary loosen the thumb screws on the front of the chassis that hold it in the r...

Страница 27: ...chassis should be positioned so that the weight is balanced between front and back 2 Attach the two front brackets to each side of the chassis then the two rear brackets positioned with just enough sp...

Страница 28: ...Please follow the procedures given in each section 3 1 Removing Power Use the following procedure to ensure that power has been removed from the system This step is necessary when removing or installi...

Страница 29: ...chassis Removing the Top Cover 1 Press the two release buttons and slide the cover toward the rear 2 Lift the top cover up Check that all ventilation openings on the top cover and the top of the chass...

Страница 30: ...Use a grounded wrist strap designed to prevent static discharge Touch a grounded metal object before removing any PCB printed circuit board from its antistatic bag Handle PCBs by their edges only do...

Страница 31: ...he system Check that the plastic protective cover is on the CPU socket and none of the socket pins are bent If they are contact your retailer When handling the processor avoid touching or placing dire...

Страница 32: ...tic Sensitive Devices section earlier in this chapter 1 Hold the processor with the gold pins LGA lands facing down Locate the gold triangle at the corner of the processor and the corresponding hollow...

Страница 33: ...ess the other end down until it snaps into latch 2 6 After the processor is placed inside the carrier examine the four sides of the processor making sure that the processor is properly seated on the c...

Страница 34: ...the heatsink over with the thermal grease facing up Note the two triangle cutouts A B located at the diagonal corners of the heatsink as shown in the drawing below 2 On the processor carrier assembly...

Страница 35: ...cket for Installation The CPU socket comes with a plastic protective cover which needs to be removed before installing the Processor Heatsink Module PHM Do this by gently squeezing the grip tabs then...

Страница 36: ...nd Component Installation Installing the PHM into the CPU Socket 1 Remove the plastic protective cover from the CPU socket Gently squeeze the grip tabs then pull the cover off CPU Socket with Plastic...

Страница 37: ...asteners a b c d on the CPU socket 3 Locate four PEEK nuts A B C D and four rotating wires 1 2 3 4 on the heatsink as shown below 4 Check that the rotating wires 1 2 3 4 are in the unlatched position...

Страница 38: ...sink on the CPU socket making sure that each nut is properly aligned with its corresponding threaded fastener Latched State Top View 7 Press all four rotating wires outward to latch the PHM onto the C...

Страница 39: ...CPU Socket Be sure the system is shut down and all AC power cords are unplugged 1 Use a t30 bit screwdriver to loosen the four PEEK nuts on the heatsink in the sequence of A B C and D 2 Press the four...

Страница 40: ...r Carrier Assembly from the PHM Detach the four plastic clips a b c d on the processor carrier assembly from the four corners of the heatsink A B C D as shown below and lift off the processor carrier...

Страница 41: ...from the Carrier Assembly Unlock the lever from its locked position and push it upwards to disengage the processor from the carrier as shown below right Carefully remove the processor from the carrie...

Страница 42: ...2 DIMMA1 DIMME1 4 DIMMA1 DIMME1 DIMMC1 DIMMG1 6 DIMMA1 DIMME1 DIMMC1 DIMMG1 DIMMB1 DIMMF1 8 DIMMA1 DIMME1 DIMMC1 DIMMG1 DIMMB1 DIMMF1 DIMMD1 DIMMH1 Type Ranks Per DIMM and Data Width DIMM Capacity GB...

Страница 43: ...se DDR4 memory of the same type size and speed Mixed DIMM speeds can be installed However all DIMMs will run at the speed of the slowest DIMM The motherboard will support odd numbered modules one or t...

Страница 44: ...PORT80 UID SW UID LED VGA USB0 1 BMC_LAN USB8 3 0 LE3 LEDBMC LE4 FAN2 DIMM Installation 1 Insert the desired number of DIMMs into the memory slots based on the recommended DIMM population table 2 Pus...

Страница 45: ...the motherboard Replacing the Battery Begin by removing power from the system 1 Push aside the small clamp that covers the edge of the battery When the battery is released lift it out of the holder 2...

Страница 46: ...e for either X12SPW F or X12SPW TF The drives are mounted in toolless drive carriers that simplify their removal from the chassis These carriers also help promote proper airflow Note Enterprise level...

Страница 47: ...n on the drive carrier which will extend the drive carrier handle 2 Use the drive carrier handle to pull the drive out of the chassis Figure 3 6 Removing a Drive Carrier Installing Drives The system s...

Страница 48: ...tional airflow and works to dampen vibration levels Make sure the chassis top cover makes a good seal so the cooling air circulates properly through the chassis Figure 3 7 Fan Positions shown with opt...

Страница 49: ...tem When disconnecting cables to add or replace components refer to this diagram when adding or replacing components so you can reroute them in the same manner Proper cable routing is important in mai...

Страница 50: ...ons in Appendix A before installing or removing components 4 1 Power Connections Two power connections supply the motherboard and several more supply for onboard devices ATX Power Supply Connector The...

Страница 51: ...Power Connector JPWR2 is an 4 pin 12V DC power input for the CPU that must be connected to the power supply Refer to the table below for pin definitions 4 pin Power Pin Definitions Pin Definition 1 2...

Страница 52: ...und Black 2 2 5A 12V Red 3 Tachometer 4 PWM_Control SGPIO Headers There is one Serial Link General Purpose Input Output S SGPIO1 header located on the motherboard S SGPIO is for sSATA use Refer to the...

Страница 53: ...S 3 RESET 4 SPI_MISO 5 SPI_CLK 6 GND 7 SPI_MOSI 8 NC 9 3 3V Stdby 10 SPI_IRQ Standby Power The Standby Power header is located at JSTBY1 on the motherboard You must have a card with a Standby Power co...

Страница 54: ...oard For remote management connect the appropriate cable from this header to an add on card to provide the out of band sideband connection between the onboard Baseboard Management Controller BMC and a...

Страница 55: ...ition 1 Clock 2 Data 3 PMBUS_Alert 4 Ground 5 3 3V SATA Ports Eight SATA 3 0 ports are located on the motherboard and supported by the chipset These SATA ports support RAID 0 1 5 and 10 In addition th...

Страница 56: ...high speed and low latency connections directly from the CPU to NVMe Solid State SSD drives This greatly increases SSD data throughput performance and significantly reduces PCIe latency by simplifying...

Страница 57: ...ar I O Ports See the figure below for the locations and descriptions of the I O ports on the rear of the motherboard Rear I O Ports Description Description 1 COM Port 1 6 USB5 3 2 Gen 1 2 Dedicated BM...

Страница 58: ...the pins Connector Pins Jumper Setting 3 2 1 3 2 1 CMOS Clear JBT1 is used to clear CMOS which will also clear any passwords Instead of pins this jumper consists of contact pads to prevent accidentall...

Страница 59: ...per Settings Jumper Setting Definition Pins 1 2 Enabled Pins 2 3 Disabled ME Manufacturing Mode Close pins 2 3 of jumper JPME1 to bypass SPI flash security and force the system to operate in the manuf...

Страница 60: ...finition 7 Blue LED 8 OH Fan Fail LED Power Fail LED The Power Fail LED connection is located on pins 5 and 6 of JF1 Refer to the table below for pin definitions Power Fail LED Pin Definitions JF1 Pin...

Страница 61: ...Pins Definition 13 3 3V Stdby 14 HDD Active Power LED The Power LED connection is located on pins 15 and 16 of JF1 Refer to the table below for pin definitions Power LED Pin Definitions JF1 Pins Defi...

Страница 62: ...our website at www supermicro com support manuals Installing the OS 1 Create a method to access the Microsoft Windows installation ISO file That can be a USB flash or media drive or the BMC KVM conso...

Страница 63: ...iver browse the USB flash drive for the proper driver files For RAID choose the SATA sSATA RAID driver indicated then choose the storage drive on which you want to install it For non RAID choose the S...

Страница 64: ...er option is to go to the Supermicro website at http www supermicro com products Find the product page for your motherboard and Download the Latest Drivers and Utilities Insert the flash drive or disk...

Страница 65: ...Network Management Protocol SNMP SuperDoctor 5 comes in local and remote management versions and can be used with Nagios to maximize your system monitoring needs With SuperDoctor 5 Management Server...

Страница 66: ...ated to BMC For general documentation and information on BMC visit our website at https www supermicro com en solutions management software bmc resources BMC ADMIN User Password For security each syst...

Страница 67: ...4 NVMe Cable CBL SAST 1231 85 Max 2 Storage Control Card and Cable s AOC S3008L L8I 1 AOC S3008L L8E AOC S3108L H8iR 16DD AOC S3808L L8IT 1x CBL SAST 1261 100 AOC S3816L L16IT 2x CBL SAST 1261 100 ACO...

Страница 68: ...B 30AWG AOC S3008L L8i Std LP 8 internal ports 12Gb s per port Gen3 63HDD RAID 0 1 1E MINI SAS HD 12G INT 60CM 30AWG AOC S3108L H8iR Std LP 8 internal ports 12Gb s per port Gen3 240HDD RAID 0 1 5 6 10...

Страница 69: ...ult s CacheVault for Broadcom 3108 with Supercap mounting in 1U 40x56 mm fan tray CacheVault for Broadcom 3108 Supercap mounting bracket for PCIe location Installing the SuperCap Kit via Fan Tray Inst...

Страница 70: ...torage Technology enterprise Intel RSTe Driver for Linux Windows https downloadcenter intel com download 28108 Intel Virtual RAID on CPU Intel VROC and Intel Rapid Storage Technology enterprise Intel...

Страница 71: ...he key options are Intel VROC Keys VROC Package Description Part Number Intel MM Number Standard RAID 0 1 10 Supports 3rd party SSDs AOC VROCSTNMOD 951605 Premium RAID 0 1 5 10 Supports 3rd party SSDs...

Страница 72: ...rules For M 2 NVMe or NVMe AIC enable the VMD according to which AOC card slot it used Examples for some U 2 configurations follow 6 Press F4 to save the configuration and reboot the system 7 Press DE...

Страница 73: ...isks 13 Select Strip Size Default 64KB 14 Select Create Volume 15 If another RAID is needed start again at step 6 16 Press F4 to save and reboot Status Indications An LED indicator on the drive carrie...

Страница 74: ...alse 2 Unmount the VMFS volumes on the device Check 2 for details 3 Detach the device Check 3 for details 4 Physically remove the device Hot plug Physically install the device ESXi will automatically...

Страница 75: ...drivers etc FAQs RMA warranty and other service extensions Direct Links for the SYS 110P WR SYS 110P WTR System Web specifications pages for SYS 110P WR and SYS 110P WTR X12SPW F motherboard page or X...

Страница 76: ...s riser cards add on cards etc Security Center for recent security notices Supermicro Phone and Addresses Direct Links continued Figure 7 2 BMC Sample 7 2 BMC Interface The system supports a Baseboard...

Страница 77: ...r 1 Make sure that there are no short circuits between the motherboard and the chassis 2 Make sure that the ATX power connectors are properly connected 3 Check that the 115V 230V switch if available o...

Страница 78: ...allation check the following 1 CPU BIOS support Make sure that your CPU is supported and that you have the latest BIOS installed in your system 2 Memory support Make sure that the memory modules are s...

Страница 79: ...ntify the trouble areas Refer to the steps listed in Section A above for proper troubleshooting procedures 4 Identifying bad components by isolating them If necessary remove a component in question fr...

Страница 80: ...ou can download a crash dump of status information using the BMC Dashboard The BMC manual is available at www supermicro com manuals other BMC_Users_Guide_X12_H12 pdf Check Error Log 1 Access the BMC...

Страница 81: ...n the system completely 2 Remove the cover of the chassis to access the motherboard 3 Remove the onboard battery from the motherboard 4 Short the CMOS pads with a metal object such as a small screwdri...

Страница 82: ...boot block code 3 If you still cannot resolve the problem include the following information when contacting us for technical support System motherboard and chassis model numbers and PCB revision numbe...

Страница 83: ...lure due to the alteration misuse abuse or improper maintenance of products During the warranty period contact your distributor first for any product problems Vendor Support Filing System For issues r...

Страница 84: ...m Europe Address Super Micro Computer B V Het Sterrenbeeld 28 5215 ML s Hertogenbosch The Netherlands Tel 31 0 73 6400390 Fax 31 0 73 6416525 Email sales supermicro nl General Information support supe...

Страница 85: ...artment for assistance Only certified technicians should attempt to install or configure components Read this appendix in its entirety before installing or configuring components in the Supermicro cha...

Страница 86: ...er equipo considere los riesgos de la corriente el ctrica y familiar cese con los procedimientos est ndar de prevenci n de accidentes Al final de cada advertencia encontrar el n mero que le ayudar a e...

Страница 87: ...gaat werken dient u zich bewust te zijn van de bij een elektrische installatie betrokken risico s en dient u op de hoogte te zijn van de standaard procedures om ongelukken te voorkomen Gebruik de num...

Страница 88: ...de alimentaci n Attention Avant de brancher le syst me sur la source d alimentation consulter les directives d installation Circuit Breaker Waarschuwing Raadpleeg de installatie instructies voordat u...

Страница 89: ...recorrientes del edificio Aseg rese de que el dispositivo de protecci n no sea superior a 250 V 20 A Attention Pour ce qui est de la protection contre les courts circuits surtension ce produit d pend...

Страница 90: ...entes de energ a y del cable el ctrico quitado de los m dulos de fuente de alimentaci n antes de tener acceso el interior del chasis para instalar o para quitar componentes de sistema Attention Le sys...

Страница 91: ...e stroomkabels aangesloten op de voeding en van de behuizing te verwijderen Equipment Installation Warning Only trained and qualified personnel should be allowed to install replace or service this equ...

Страница 92: ...neel Attention Il est vivement recommand de confier l installation le remplacement et la maintenance de ces quipements des personnels qualifi s et exp riment s Warning This unit is intended for instal...

Страница 93: ...se acceso a una de estas reas mediante la utilizaci n de una herramienta especial cerradura con llave u otro medio de seguridad Attention Cet appareil doit tre install e dans des zones d acc s r serv...

Страница 94: ...type semblable ou quivalent recommand e par le fabricant Jeter les piles usag es conform ment aux instructions du fabricant Advertencia Existe peligro de explosi n si la bater a se reemplaza de maner...

Страница 95: ...fabrikant aanbevolen wordt Gebruikte batterijen dienen overeenkomstig fabrieksvoorschriften afgevoerd te worden Redundant Power Supplies Warning This unit might have more than one power supply connect...

Страница 96: ...at stroomloos te maken Advertencia Puede que esta unidad tenga m s de una conexi n para fuentes de alimentaci n Para cortar por completo el suministro de energ a deben desconectarse todas las conexion...

Страница 97: ...Wartung Advertencia Cuando el sistema est en funcionamiento el voltaje del plano trasero es peligroso Tenga cuidado cuando lo revise Attention Lorsque le syst me est en fonctionnement des tensions lec...

Страница 98: ...o debe cumplir con las normas de electricidad locales y nacionales Backplane Waarschuwing Een gevaarlijke spanning of energie is aanwezig op de backplane wanneer het systeem in gebruik is Voorzichtigh...

Страница 99: ...en nationale elektriciteitsvoorschriften Warnung Die Entsorgung dieses Produkts sollte gem allen Bestimmungen und Gesetzen des Landes erfolgen Warning Ultimate disposal of this product should be handl...

Страница 100: ...ut ou le recyclage de ce produit sont g n ralement soumis des lois et ou directives de respect de l environnement Renseignez vous aupr s de l organisme comp tent Hot Swap Fan Warning Warning Hazardous...

Страница 101: ...edos los destornilladores y todos los objetos lejos de las aberturas del ventilador Attention Pieces mobiles dangereuses Se tenir a l ecart des lames du ventilateur Il est possible que les ventilateur...

Страница 102: ...zen von UL oder CAS zertifizierten Kabeln mit UL CSA gekennzeichnet an Ger ten oder Produkten die nicht mit Supermicro gekennzeichnet sind AC AC UL CSA UL CSA Supermicro Supermicro UL CSA UL CSA Super...

Страница 103: ...indiqu sur le code pour tous les autres appareils lectriques sauf les produits d sign s par Supermicro seulement AC AC UL CSA UL CSA Supermicro UL CSA UL CSA Supermicro Advertencia Cuando instale el p...

Страница 104: ...schaffen Aansluitmethode deze moet altijd voldoen aan de lokale voorschriften en veiligheidsnormen inclusief de juiste kabeldikte en stekker Het gebruik van niet geschikte Kabels en of Adapters kan ee...

Страница 105: ...ual 10G BASE T Ports TF or two Intel Ehternet Controller i210 for Dual 1G BASE T Ports F IPMI Dedicated LAN port USB Two USB 3 2 Gen 1 ports Rear two USB 3 2 Gen 1 ports Front two USB 2 0 ports Rear o...

Страница 106: ...5 CISPR 32 CISPR 24 CISPR 35 BS EN 61000 3 2 BS EN 61000 3 3 BS EN 61000 4 2 BS EN 61000 4 3 BS EN 61000 4 4 BS EN 61000 4 5 BS EN 61000 4 6 BS EN 61000 4 8 BS EN 61000 4 11 Product Safety 2014 35 EU...

Результаты поиска

Содержание SuperServer SYS-110P-WR

Отзывы:

Похожие инструкции для SuperServer SYS-110P-WR

Бренды по названию

Популярные бренды

Supermicro SuperServer SYS-110P-WR, Руководство пользователя

Результаты поиска

Содержание SuperServer SYS-110P-WR

Отзывы:

Похожие инструкции для SuperServer SYS-110P-WR

Бренды по названию

Популярные бренды