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Chapter 7: Troubleshooting and Support

7.1 Information Resources

Website

A great deal of information is available on the Supermicro website,

supermicro.com

•

Specifications for servers and other hardware are available by clicking the menu icon, then

selecting the

Products

option.

•

The

Support

option offers downloads (manuals, BIOS/BMC, drivers, etc.), FAQs, RMA,

warranty, and other service extensions.

Direct Links for the E300-12C System

Web

SYS-E300-12C

specifications page

X12SCV-LVDS motherboard page

for links to the Quick Reference Guide, User Manual,

validated storage drives, etc.

Figure 7-1. Supermicro Website

Chapter 7

Troubleshooting and Support

Menu Icon

Содержание SuperServer E300-12C

Страница 1: ...USER S MANUAL Revision 1 0 SuperServer E300 12C...

Страница 2: ...Class A device or in residential environment for Class B device This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the manufacturer...

Страница 3: ...d utilities https www supermicro com wdl driver Product safety info http www supermicro com about policies safety_information cfm If you have any questions please contact our support team at support s...

Страница 4: ...Overview 19 2 2 Unpacking the System 19 2 3 Preparing for Setup 19 Choosing a Setup Location 19 Rack Precautions 20 Server Precautions 20 Rack Mounting Considerations 20 Ambient Operating Temperature...

Страница 5: ...7 3 9 System Cooling 38 Installing Fans 38 3 10 BMC 40 3 11Cable Routing Diagram 41 Chapter 4 Motherboard Connections 4 1 Power Connections 42 4 2 Headers and Connectors 44 Control Panel 48 4 3 Input...

Страница 6: ...osing the System s Setup Configuration 67 When the System Becomes Unstable 67 7 3 UEFI BIOS Recovery 69 Overview 69 Recovering the UEFI BIOS Image 69 Recovering the Main BIOS Block with a USB Device 6...

Страница 7: ...o Computer B V Het Sterrenbeeld 28 5215 ML s Hertogenbosch The Netherlands Tel 31 0 73 6400390 Fax 31 0 73 6416525 Email sales supermicro nl General Information support supermicro nl Technical Support...

Страница 8: ...1 DisplayPort 2 HDMI 2 0 ports Line Out Mic In ports 2 SATA 3 0 ports 1 TPM 2 0 header and chip System Cooling 2 4cm cooling fans 1 fan for add on card area Active CPU heatsink for 1U system Power 1...

Страница 9: ...trol Panel Power Power LED Information LED HDD NIC LEDs Reset 1 2 System Features The following views of the system display the main features Refer to Appendix B for additional specifications Front Vi...

Страница 10: ...to reboot the system Power Button The main power button is used to apply or remove power from the power supply to the server Turning off system power with this button removes the main power but mainta...

Страница 11: ...file System Features Rear Feature Description Power Adapter One DC power adapter Display Port One display port HDMI Ports Two HDMI 2 0 ports USB Four USB 3 2 ports type A LAN Two LAN ports Line Out Mi...

Страница 12: ...wer supply critical events causing a shutdown failure OCP OVP fan failure OTP UVP Off On Power supply warning events when the power supply continues to operate high temperature over voltage under volt...

Страница 13: ...ption Power Supply Single 180W module M 2 slots Two NVMe M 2 hybrid slots DIMM slots Dual in line memory module DIMM slots Processor Intel Xeon Scalable Processor System fans Two 4cm fans used to prov...

Страница 14: ...System Architecture This section covers the locations of the system electrical components and block diagrams of the motherboard and the overall system Main Components Figure 1 5 Main Component Locati...

Страница 15: ...JGP1 JF1 FAN2 FANA MH1 I SATA2 COM1 2 USB0 1 USB2 3 I SATA1 JTPM1 JPH1 JPT1 JPW1 JPV1 FAN1 MH4 BAR CODE MAC CODE DIMMA1 DIMMB1 JMD1 M 2 P PCIe JLCDPWR1 LVDS1 JVRM1 JRF2 JRF1 MH3 HDMI HDMI2 0 DP USB6...

Страница 16: ...ower On Blinking Green S3 Status Connector Description BT1 Extended CMOS Battery COM1 2 COM Header FAN1 FAN2 FANA Fan Headers HDMI 1 4 High Definition Multimedia Interface 1 4 HDMI2 0 DP High Definiti...

Страница 17: ...iption LINE_OUT HD Audio Line Out LVDS1 Low Voltage Differential Signaling LVDS Connector MIC_IN HD Audio Mic In MH1 MH4 Mounting Holes SLOT7 CPU PCIe 3 0 x16 Slot USB0 1 2 3 Front Accessible USB 2 0...

Страница 18: ...PCIE 6 SATA 0 1 2 3 4 DDI 3 DDI 1 DDI 2 USB 1 2 3 4 USB 5 6 7 8 GPIO 8 bits Header 2x audio jack Rear I O SATA III 6Gb s 2 X SATA III eSPI eDP Digital port 3 eDP TypeA 4 4 X USB 2 0 FRONT 480Mbps USB2...

Страница 19: ...he server It should be situated in a clean dust free area that is well ventilated Avoid areas where heat electrical noise and electromagnetic fields are generated It will also require a grounded AC po...

Страница 20: ...y precautions in Appendix A Determine the placement of each component in the rack before you install the rails Install the heaviest server components at the bottom of the rack first and then work your...

Страница 21: ...be maintained at all times To ensure this the rack itself should be grounded Particular attention should be given to power supply connections other than the direct connections to the branch circuit i...

Страница 22: ...e the bracket to the chassis 2 Install the handles using two screws through the bracket and into each handle 3 If you are using the optional power adapter bracket install the power adapter on its brac...

Страница 23: ...Please follow the procedures given in each section 3 1 Removing Power Use the following procedure to ensure that power has been removed from the system This step is necessary when removing or installi...

Страница 24: ...ction 3 1 2 Remove the two screws that hold the cover in place 3 Slide the cover sideways as illustrated below to release the front and rear cover hooks from the chassis 4 Lift the cover up and off th...

Страница 25: ...of the socket pins are bent If they are contact your retailer When handling the processor avoid touching or placing direct pressure on the LGA lands gold contacts Improper installation or socket misa...

Страница 26: ...the CPU by the edges with your thumb and index finger align the triangle on the CPU with the triangle on the socket The CPU keys the semi circle cutouts may also be aligned against the socket keys as...

Страница 27: ...ve CPU Heatsink with Fan 1 Locate the CPU fan header on the motherboard FAN1 CPU FAN 2 Position the heatsink so that the heatsink fan wires are closest to the CPU fan header and are not interfering wi...

Страница 28: ...stener screws with the mounting holes on the motherboard In a diagonal order example 1 and 2 then 3 and 4 screw the fasteners clockwise into the mounting holes 7 Once all four fasteners are secured co...

Страница 29: ...follow the instructions below to remove the heatsink and prevent damage done to the CPU or other components 1 Unplug the power connector from the power supply 2 Disconnect the heatsink fan connector f...

Страница 30: ...8GB 8GB 8GB 8GB 8GB 16GB 16GB 16GB 16GB 16GB 32GB 32GB 32GB 32GB 32GB 64GB Check the Supermicro website for possible updates to memory support General Guidelines for Optimizing Memory Performance The...

Страница 31: ...e point on the memory slot Take note of the notches on the side of the DIMM module and of the locking clips on the socket to avoid causing damage 3 Press the SODIMM module straight down into the socke...

Страница 32: ...e motherboard Replacing the Battery Begin by removing power from the system 1 Push aside the small clamp that covers the edge of the battery When the battery is released lift it out of the holder 2 To...

Страница 33: ...isk drives are recommended for use in Supermicro chassis and servers For information on recommended HDDs visit the Supermicro website product pages Hard Drives Your server may or may not have come wit...

Страница 34: ...nto the chassis aligning the tabs of the tray with the slots in the chassis Secure the tray to the chassis support bracket with the screws previously set aside Figure 3 4 Installing the Hard Drive 5 A...

Страница 35: ...2 M 2 is formerly known as Next Generation Form Factor NGFF The X12SCV LVDS deploys an M key 2242 2280 dedicated for SSD devices with the ultimate performance capability in a PCI Express 3 0 x4 NVMe s...

Страница 36: ...36 Chapter 3 Maintenance and Component Installation M 2 2230 Figure 3 5 Installing a PCIe Card and an M 2 Card M 2 2280...

Страница 37: ...ard by means of an optional riser card The riser card is inserted in the expansion slot on the motherboard Installation of the riser card and riser card bracket is pictured below Note The image below...

Страница 38: ...ay be added if additional cooling is required These fans are NOT redundant hot plug and so must be replaced when they fail Replace any failed fan at your earliest convenience with the same type and mo...

Страница 39: ...above is intended to show fan location only The serverboard may differ from that in the E300 12C 6 Secure the fan to the chassis wall using the screws previously set aside 7 Reconnect the fan wiring...

Страница 40: ...blinks at 2Hz The BMC resets and the reset duration is 250ms Then the BMC starts to boot Restore factory default configuration Hold the button for 12 seconds The LED blinks at 4Hz while defaults are...

Страница 41: ...the system When disconnecting cables to add or replace components refer to this diagram when adding or replacing components so you can reroute them in the same manner Proper cable routing is important...

Страница 42: ...Precautions in Appendix A before installing or removing components 4 1 Power Connections Two power connections supply the motherboard and several more supply for onboard devices ATX Power Supply Conn...

Страница 43: ...ns 4 pin HDD Power Connector JPH1 is a 4 pin power connector that provides power to onboard HDD devices Refer to the table below for pin definitions 4 pin HDD Power Pin Definitions Pin Definition 1 12...

Страница 44: ...rboard Attach the appropriate cable from the chassis to inform you of a chassis intrusion when the chassis is opened Refer to the table below for pin definitions Chassis Intrusion Pin Definitions Pin...

Страница 45: ...TPM support and Port 80 connection Use this header to enhance system performance and data security Refer to the table below for pin definitions Please go to the following link for more information on...

Страница 46: ...actor whereas JMD2 supports an M Key SATA PCIe 3 0 x4 device in the 2242 and 2280 form factors Buzzer On the JD1 header pins 1 4 are for the buzzer If you wish to use an external speaker connect its c...

Страница 47: ...ons COM1 2 and supports RS 232 function utilizing Supermicro PN CBL CDAT 0604 or CBL CUSB 0984 not included COM Header COM1 2 Pin Definitions Pin Definition Pin Definition 1 DCDA 2 DSRA 3 RXDA 4 RTSA...

Страница 48: ...ail LED NIC2 Active LED NMI 3 3V OH Fan Fail LED 3 3V Stby Reset Button Pin Definitions JF1 Pin Definition 3 Reset 4 Ground Power Button Pin Definitions JF1 Pin Definition 1 Signal 2 Ground Power Butt...

Страница 49: ...AN port 1 is located on pins 11 and 12 of JF1 and LAN port 2 is on pins 9 and 10 Attach the NIC LED cables here to display network activity Refer to the table below for pin definitions NIC1 NIC2 LED P...

Страница 50: ...ard Connections NMI Button The non maskable interrupt NMI button header is located on pins 19 and 20 of JF1 Refer to the table below for pin definitions NMI Button Pin Definitions JF1 Pins Definition...

Страница 51: ...can connect to virtually any display using a DisplayPort adaptor for devices such as VGA DVI or HDMI This port provides Intel HD Graphics digital output with resolution up to 4096x2304 at 60Hz Refresh...

Страница 52: ...ons Color Definition Green Line Out Pink Mic In Universal Serial Bus USB Ports There are four USB 3 2 ports USB4 5 and USB6 7 located on the I O back panel The motherboard also has two front access US...

Страница 53: ...r or shorting device 6 Replace the cover reconnect the power cord s and power on the system Note Clearing CMOS will also clear all passwords Do not use the PW_ON connector to clear CMOS 4 4 Jumpers Ex...

Страница 54: ...disable the onboard TPM2 0 Refer to the table below for jumper settings TPM Enable Disable Jumper Settings Jumper Setting Definition Pins 1 2 Enabled Pins 2 3 Disabled Default LAN1 2 Enable Disable J...

Страница 55: ...server for system setting modifications Refer to the table below for jumper settings ME Manufacturing Mode Jumper Settings Jumper Setting Definition Pins 1 2 Normal Default Pins 2 3 Manufacturing Mod...

Страница 56: ...or more information LAN Activity LED Right LED State Color Status Definition Green Flashing Active LAN Link LED Left LED State LED Color Definition Green 100 10Mbps Yellow Amber 1Gbps Power LED LED1 i...

Страница 57: ...e Intel PCH W480E chipset SATA ports provide serial link signal connections which are faster than the connections of Parallel ATA Note For more information on the SATA HostRAID configuration please re...

Страница 58: ...upermicro com support manuals Installing the OS 1 Create a method to access the MS Windows installation ISO file That might be a DVD perhaps using an external USB SATA DVD drive or a USB flash drive o...

Страница 59: ...driver browse the USB flash drive for the proper driver files For RAID choose the SATA sSATA RAID driver indicated then choose the storage drive on which you want to install it For non RAID choose the...

Страница 60: ...other option is to go to the Supermicro website at http www supermicro com products Find the product page for your motherboard and Download the Latest Drivers and Utilities Insert the flash drive or d...

Страница 61: ...ovides alerts via email or Simple Network Management Protocol SNMP SuperDoctor 5 comes in local and remote management versions and can be used with Nagios to maximize your system monitoring needs With...

Страница 62: ...kmount Kit MCP 290 30002 0B 1 SATA Cable CBL 0473L 1 6 2 Rackmount Kit The server can be mounted in a rack using an optional rackmount kit MCP 290 30002 0B The kit consists of two rack brackets and a...

Страница 63: ...ing the menu icon then selecting the Products option The Support option offers downloads manuals BIOS BMC drivers etc FAQs RMA warranty and other service extensions Direct Links for the E300 12C Syste...

Страница 64: ...uide General Memory Configuration Guide X12 IPMI User Guide SuperDoctor5 Large Deployment Guide For validated memory use our Product Resources page Product Matrices page for links to tables summarizin...

Страница 65: ...ly seated and connect the front panel connectors to the motherboard No Power 1 Make sure that there are no short circuits between the motherboard and the chassis 2 Make sure that the ATX power connect...

Страница 66: ...with only one DIMM module installed If the system boots check for bad DIMM modules or slots by following the Memory Errors Troubleshooting procedure in this chapter Memory Errors When a no memory bee...

Страница 67: ...ort Make sure that all hard disk drives HDDs work properly Replace the bad HDDs with good ones 4 System cooling Check the system cooling to make sure that all heatsink fans and CPU system fans etc wor...

Страница 68: ...ion to make sure that it works properly Replace a bad component with a good one 5 Check and change one component at a time instead of changing several items at the same time This will help isolate and...

Страница 69: ...ed When the system power is turned on the recovery block codes execute first Once this process is complete the main BIOS code will continue with system initialization and the remaining POST Power On S...

Страница 70: ...supermicro com to download the BIOS package Extract the BIOS binary image into a USB flash device and rename it Super ROM for the BIOS recovery use Note 2 Before recovering the main BIOS image confirm...

Страница 71: ...if you want to start the BIOS recovery If you decide to proceed with BIOS recovery follow the procedures below 4 When the screen as shown above displays use the arrow keys to select the item Proceed...

Страница 72: ...oot to enter the BIOS Setup utility From the top of the tool bar select Boot to enter the submenu From the submenu list select Boot Option 1 as shown below Then set Boot Option 1 to UEFI AP UEFI Built...

Страница 73: ...nterrupt this process until the BIOS flashing is complete 9 The screen above indicates that the BIOS update process is complete When you see the screen above unplug the AC power cable from the power s...

Страница 74: ...n the system completely 2 Remove the cover of the chassis to access the motherboard 3 Remove the onboard battery from the motherboard 4 Short the CMOS pads with a metal object such as a small screwdri...

Страница 75: ...boot block code 3 If you still cannot resolve the problem include the following information when contacting us for technical support System motherboard and chassis model numbers and PCB revision numbe...

Страница 76: ...lure due to the alteration misuse abuse or improper maintenance of products During the warranty period contact your distributor first for any product problems Vendor Support Filing System For issues r...

Страница 77: ...m Europe Address Super Micro Computer B V Het Sterrenbeeld 28 5215 ML s Hertogenbosch The Netherlands Tel 31 0 73 6400390 Fax 31 0 73 6416525 Email sales supermicro nl General Information support supe...

Страница 78: ...sistance Only certified technicians should attempt to install or configure components Read this appendix in its entirety before installing or configuring components in the Supermicro chassis These war...

Страница 79: ...idere los riesgos de la corriente el ctrica y familiar cese con los procedimientos est ndar de prevenci n de accidentes Al final de cada advertencia encontrar el n mero que le ayudar a encontrar el te...

Страница 80: ...ient u zich bewust te zijn van de bij een elektrische installatie betrokken risico s en dient u op de hoogte te zijn van de standaard procedures om ongelukken te voorkomen Gebruik de nummers aan het e...

Страница 81: ...n Attention Avant de brancher le syst me sur la source d alimentation consulter les directives d installation Circuit Breaker Waarschuwing Raadpleeg de installatie instructies voordat u het systeem o...

Страница 82: ...el edificio Aseg rese de que el dispositivo de protecci n no sea superior a 250 V 20 A Attention Pour ce qui est de la protection contre les courts circuits surtension ce produit d pend de l installat...

Страница 83: ...a y del cable el ctrico quitado de los m dulos de fuente de alimentaci n antes de tener acceso el interior del chasis para instalar o para quitar componentes de sistema Attention Le syst me doit tre...

Страница 84: ...nt u alle spanningsbronnen en alle stroomkabels aangesloten op de voeding en van de behuizing te verwijderen Equipment Installation Warning Only trained and qualified personnel should be allowed to in...

Страница 85: ...lar reemplazar o utilizar este equipo Attention Il est vivement recommand de confier l installation le remplacement et la maintenance de ces quipements des personnels qualifi s et exp riment s Warning...

Страница 86: ...a de estas reas mediante la utilizaci n de una herramienta especial cerradura con llave u otro medio de seguridad Attention Cet appareil doit tre install e dans des zones d acc s r serv s L acc s une...

Страница 87: ...e ou quivalent recommand e par le fabricant Jeter les piles usag es conform ment aux instructions du fabricant Advertencia Existe peligro de explosi n si la bater a se reemplaza de manera incorrecta R...

Страница 88: ...evolen wordt Gebruikte batterijen dienen overeenkomstig fabrieksvoorschriften afgevoerd te worden Redundant Power Supplies Warning This unit might have more than one power supply connection All connec...

Страница 89: ...te maken Advertencia Puede que esta unidad tenga m s de una conexi n para fuentes de alimentaci n Para cortar por completo el suministro de energ a deben desconectarse todas las conexiones Attention C...

Страница 90: ...encia Cuando el sistema est en funcionamiento el voltaje del plano trasero es peligroso Tenga cuidado cuando lo revise Attention Lorsque le syst me est en fonctionnement des tensions lectriques circul...

Страница 91: ...con las normas de electricidad locales y nacionales Backplane Waarschuwing Een gevaarlijke spanning of energie is aanwezig op de backplane wanneer het systeem in gebruik is Voorzichtigheid is geboden...

Страница 92: ...lektriciteitsvoorschriften Warnung Die Entsorgung dieses Produkts sollte gem allen Bestimmungen und Gesetzen des Landes erfolgen Warning Ultimate disposal of this product should be handled according t...

Страница 93: ...age de ce produit sont g n ralement soumis des lois et ou directives de respect de l environnement Renseignez vous aupr s de l organisme comp tent Hot Swap Fan Warning Warning Hazardous moving parts K...

Страница 94: ...nilladores y todos los objetos lejos de las aberturas del ventilador Attention Pieces mobiles dangereuses Se tenir a l ecart des lames du ventilateur Il est possible que les ventilateurs soient toujou...

Страница 95: ...r CAS zertifizierten Kabeln mit UL CSA gekennzeichnet an Ger ten oder Produkten die nicht mit Supermicro gekennzeichnet sind AC AC UL CSA UL CSA Supermicro Supermicro UL CSA UL CSA Supermicro UL CSA U...

Страница 96: ...code pour tous les autres appareils lectriques sauf les produits d sign s par Supermicro seulement AC AC UL CSA UL CSA Supermicro UL CSA UL CSA Supermicro Advertencia Cuando instale el producto utilic...

Страница 97: ...itmethode deze moet altijd voldoen aan de lokale voorschriften en veiligheidsnormen inclusief de juiste kabeldikte en stekker Het gebruik van niet geschikte Kabels en of Adapters kan een storing of br...

Страница 98: ...x1 supports 2230 Wi fi module One M 2 M key PCIe 3 0 x4 supports 2242 2280 storage Input Output Network Two LAN ports SATA Two SATA 3 0 ports USB Two USB 3 2 ports type A Video One DisplayPort two HDM...

Страница 99: ...N BS 61000 4 5 EN BS 61000 4 6 EN BS 61000 4 8 EN BS 61000 4 11 Product Safety 2014 35 EU LVD Directive UL CSA 62368 1 USA and Canada Electrical Equipment Safety Regulations 2016 IEC EN 62368 1 Enviro...

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