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Chapter 3: Troubleshooting

45

3.3 Frequently Asked Questions

Question: What type of memory does my motherboard support?
Answer:

The B11SRE-CPU-TF supports up to 512GB ECC LRDIMM and 256GB ECC

RDIMM DDR4 memory with speeds of up to 2666MHz in eight slots.

Question: How do I update my BIOS?
Answer:

It is recommended that you

do not

upgrade your BIOS if you are not experiencing

any problems with your system. Updated BIOS files are located on our website at

http://

www.supermicro.com/ResourceApps/BIOS_IPMI_Intel.html

. Please check our BIOS warning

message and the information on how to update your BIOS on our website. Select your
motherboard model and download the BIOS file to your computer. Also, check the current
BIOS revision to make sure that it is newer than your BIOS before downloading. Please
unzip the BIOS file onto a USB stick. (Note: The USB stick doesn't have to be bootable, but
has to be formatted with the FAT/FAT32 file system.) Plug the USB stick into any USB port,
boot to the Build-In UEFI Shell, select the item in the boot menu by pressing F11 key during
boot up, and type FLASH.nsh BIOSname#.### to start the BIOS update After the message
indicating BIOS update has completed, perform an A/C power cycle.

Question: Why can't I turn off the power using the momentary power on/off switch?
Answer:

The instant power off function is controlled in BIOS by the Power Button Mode

setting. When the On/Off feature is enabled, the motherboard will have instant off capabilities
as long as the BIOS has control of the system. When the Standby or Suspend feature is
enabled or when the BIOS is not in control such as during memory count (the first screen
that appears when the system is turned on), the momentary on/off switch must be held for
more than four seconds to shut down the system. This feature is required to implement the
ACPI features on the motherboard.

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Содержание B11SRE-CPU-TF

Страница 1: ...USER S MANUAL Revision 1 0 B11SRE CPU TF...

Страница 2: ...a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the manufacturer s instruction manual may cause harmful i...

Страница 3: ...s please refer to our website at http www supermicro com products Manual Organization Chapter 1 describes the features specifications and performance of the motherboard and provides detailed informati...

Страница 4: ...rope Address Super Micro Computer B V Het Sterrenbeeld 28 5215 ML s Hertogenbosch The Netherlands Tel 31 0 73 6400390 Fax 31 0 73 6416525 Email sales supermicro nl General Information support supermic...

Страница 5: ...16 Chapter 2 Installation 2 1 Static Sensitive Devices 17 Precautions 17 Unpacking 17 2 2 Processor and Heatsink Installation 18 Installing a CPU 18 Installing a Passive CPU Heatsink 21 Removing the H...

Страница 6: ...he System Becomes Unstable 42 3 2 Technical Support Procedures 44 3 3 Frequently Asked Questions 45 3 4 Battery Removal and Installation 46 Battery Removal 46 Proper Battery Disposal 46 Battery Instal...

Страница 7: ...tware Installation B 1 Installing Software Programs 92 B 2 SuperDoctor 5 93 Appendix C Standardized Warning Statements Appendix D UEFI BIOS Recovery D 1 Overview 97 D 2 Recovering the UEFI BIOS Image...

Страница 8: ...here is damaged or missing contact your retailer The following items are included in the retail box 1 1 Checklist Important Links For your system to work properly please follow the links below to down...

Страница 9: ...oard Image Note All graphics shown in this manual were based upon the latest PCB revision available at the time of publication of the manual The motherboard you received may or may not look exactly th...

Страница 10: ...otherboard Layout not drawn to scale Notes See Chapter 2 for detailed information on jumpers and I O ports Jumpers components LED indicators not indicated are used for internal testing only indicates...

Страница 11: ...ctor Description BT1 Onboard Battery I SATA3 SATA 3 0 Port J3 VRM Debug Jumper Manufacturing Use Only J4 PCI E x16 Slot for I O Expandability JKVM1 VGA USB Module Connector JP1 PLD Header Manufacturin...

Страница 12: ...er Intel Dual X710 10GbE via Blade Backplane Baseboard Management Controller Aspeed AST2500 Graphics Graphics controller via ASpeed AST2500 I O Devices SATA 3 0 AOM BPNIO SCE connected via J4 AOM BPNI...

Страница 13: ...uspend State Indicator LED Fan Fail LED UID Remote LED LAN Activity LED Dimensions 9 36 W x 11 61 L 237 74 mm x 294 89 mm Note 1 The CPU maximum thermal design power TDP is subject to chassis and heat...

Страница 14: ...DIMMD1 DMI 8 0 GT s DMI 3 0 x4 PCH H C422 PCIe 3 0 x16 8 0 GT s 8 0 GT s PCIe 3 0 x16 8 0 GT s PCIe 3 0 x8 AST2500 50 MHz 480 Mbps 1 x USB 2 0 5 GT s PCIe 2 0 x1 ESPI PEG PEG PEG Intel X710 BM2 UART R...

Страница 15: ...SRE CPU TF motherboard The motherboard has an onboard System Hardware Monitor chip that supports system health monitoring Recovery from AC Power Loss The Basic I O System BIOS provides a setting that...

Страница 16: ...SuperDoctor 5 in the Windows operating system or in the Linux environment SuperDoctor 5 is used to notify the user of certain system events For example you can configure SuperDoctor 5 to provide you w...

Страница 17: ...t touch its components peripheral chips memory modules or gold contacts When handling chips or modules avoid touching their pins Put the motherboard and peripherals back into their antistatic bags whe...

Страница 18: ...rately make sure that you use an Intel certified multi directional heatsink only Make sure to install the motherboard into the chassis before you install the CPU heatsink When receiving a motherboard...

Страница 19: ...t Pull lever away from socket OPEN1st 3 With the Close 1st lever fully retracted gently push down on the Open 1st lever to open the load plate Lift the load plate to open it completely OPEN1st Gently...

Страница 20: ...inside the socket in one direction 6 With the CPU inside the socket inspect the four corners of the CPU to make sure that it is properly installed 7 Close the load plate with the CPU inside the socket...

Страница 21: ...of the CPU so that the four mounting holes are aligned with those on the motherboard and the heatsink bracket underneath 3 Screw in two diagonal screws e g the 1 and the 2 screws until just snug Do no...

Страница 22: ...sequence as shown in the illustration below 2 Gently wriggle the heatsink to loosen it from the CPU Do not use excessive force when loosening the heatsink 3 Once the heatsink is loosened from the sock...

Страница 23: ...ommended DIMM population order 1 CPU 8 DIMM Slots Number of DIMMs Memory Population Sequence 1 DIMMA1 2 DIMMA1 DIMMB1 3 DIMMA1 DIMMB1 DIMMC1 4 DIMMA1 DIMMB1 DIMMC1 DIMMD1 5 DIMMA1 DIMMB1 DIMMC1 DIMMD1...

Страница 24: ...lowest DIMM The motherboard will support odd numbered modules one or three modules installed However to achieve the best memory performance a balanced memory population is recommended SAN CODE C A B11...

Страница 25: ...number of DIMM modules into the memory slots based on the recommended DIMM population table on page 24 2 Push the release tabs outwards on both ends of the DIMM slot to unlock it 3 Align the key of th...

Страница 26: ...herboard and the chassis match Although a chassis may have both plastic and metal mounting fasteners metal ones are highly recommended because they ground the motherboard to the chassis Make sure that...

Страница 27: ...y Align the mounting holes on the motherboard against the mounting holes on the tray 3 Using the Phillips screwdriver insert a Phillips head 6 screw into a mounting hole on the motherboard and its mat...

Страница 28: ...e Superblade chassis shown below 2 Once the mounting tray is pushed into the chassis the connectors on the motherboard s edge will make contact with the chassis backplane which provides the connection...

Страница 29: ...IMMC1 DIMMC2 DIMMD2 DIMMD1 2 5 Connectors KVM Connector The JKVM1 connector supports a keyboard mouse and VGA connection Attach a compat ible KVM connector switch to this port 1 1 KVM Connector 2 SATA...

Страница 30: ...port I SATA3 The port can be used with Supermicro SuperDOMs that are yellow SATA DOM connectors with power pins built in and do not require external power cables Supermicro SuperDOMs are backward com...

Страница 31: ...eader The JTPM1 header is used to connect a Trusted Platform Module TPM Port 80 which is available from a third party vendor A TPM Port 80 connector is a security device that supports encryption and a...

Страница 32: ...C A B11SRE CPU TF REV 1 00 MAC CODE BIOS LICENSE IPMI CODE BAR CODE PRESS FIT PRESS FIT DESIGNED IN USA I SATA3 BMC_HB_LED1 JSD1 JBT1 BT1 JRK1 JTPM1 J4 JKVM1 J1 JWD1 JBR1 JPME2 J3 JPG1 JP1 JP2 PWR1 J...

Страница 33: ...MC2 DIMMD2 DIMMD1 1 VRM SMBus Header 2 I O Board Connector 3 JSIOM1 1 2 VRM SMBus Management Header J3 is a header for VRM SMBus management for manufacturing use only I O Board Connector J4 is a heade...

Страница 34: ...s between two pins to change the function of the connector Pin 1 is identified with a square solder pad on the printed circuit board See the diagram at right for an example of jumping pins 1 and 2 Ref...

Страница 35: ...ds Instead of pins this jumper consists of contact pads to prevent accidentally clearing the contents of CMOS To Clear CMOS 1 First power down the system and unplug the power cord 2 Remove the cover o...

Страница 36: ...nable Disable 1 2 VGA Enable Disable Use jumper JPG1 to enable or disable the VGA port using the onboard graphics controller The default setting is Enabled VGA Enable Disable Jumper Settings Jumper Se...

Страница 37: ...B2 DIMMB1 DIMMA2 DIMMA1 CPU DIMMC1 DIMMC2 DIMMD2 DIMMD1 1 ME Manufacturing Mode ME Manufacturing Mode Close JPME2 to bypass SPI flash security and force the system to use the Manufacturing Mode which...

Страница 38: ...ls the Watch Dog function Watch Dog is a monitor that can reboot the system when a software application hangs Jumping pins 1 2 will cause Watch Dog to reset the system if an application hangs Jumping...

Страница 39: ...normally BMC LED Indicator LED Color Definition Blinking Green BMC Normal SAN CODE C A B11SRE CPU TF REV 1 00 MAC CODE BIOS LICENSE IPMI CODE BAR CODE PRESS FIT PRESS FIT DESIGNED IN USA I SATA3 BMC_H...

Страница 40: ...for the keyboard and mouse 3 Remove all add on cards 4 Install a CPU a heatsink and connect the internal speaker and the power LED to the motherboard Check all jumper settings as well Make sure that...

Страница 41: ...e power cord and con tacting both pads on the CMOS Clear Jumper JBT1 Refer to chapter 2 2 Remove all components from the motherboard especially the DIMM modules Make sure that system power is on and t...

Страница 42: ...emory List link on the motherboard product page to see a list of supported memory 3 HDD support Make sure that all hard disk drives HDDs work properly Replace the bad HDDs with good ones 4 System cool...

Страница 43: ...necessary remove a component in question from the chassis and test it in isolation to make sure that it works properly Replace a bad component with a good one 5 Check and change one component at a tim...

Страница 44: ...ions in this chapter or see the FAQs on our website before contacting Technical Support 2 BIOS upgrades can be downloaded from our website Note Not all BIOS can be flashed depending on the modificatio...

Страница 45: ...stick Note The USB stick doesn t have to be bootable but has to be formatted with the FAT FAT32 file system Plug the USB stick into any USB port boot to the Build In UEFI Shell select the item in the...

Страница 46: ...ny way a damaged battery may release hazardous materials into the environment Do not discard a used battery in the garbage or a public landfill Please comply with the regulations set up by your local...

Страница 47: ...ently displayed on the outside of the shipping carton and mailed prepaid or hand carried Shipping and handling charges will be applied for all orders that must be mailed when service is complete For f...

Страница 48: ...h as F1 F2 etc Each main BIOS menu option is described in this manual The Main BIOS screen has two main frames The left frame displays all the options that can be configured Grayed out options cannot...

Страница 49: ...hlight System Date or System Time using the arrow keys Enter new values using the keyboard Press the Tab key or the arrow keys to move between fields The date must be entered in MM DD YYYY format The...

Страница 50: ...Super B11SRE CPU TF User s Manual 50 Memory Information Total Memory This feature displays the total size of memory available in the system Memory Speed This feature displays...

Страница 51: ...em A minimal set of devices will be initialized during boot up The options are Disabled and Enabled Quiet Boot Use this feature to select the screen display between POST messages or the OEM logo at bo...

Страница 52: ...the system from a specified boot device after its initial boot failure The options are Disabled and Legacy Boot and EFI Boot Power Configuration Watch Dog Function If enabled the Watch Dog timer will...

Страница 53: ...rocessor Frequency Processor Max Ratio Processor Min Ratio Microcode Revision L1 Cache RAM L2 Cache RAM L3 Cache RAM Processor 0 Version Hyper Threading ALL Select Enabled to support Intel Hyper threa...

Страница 54: ...to the L2 cache to improve CPU performance The options are Disable and Enable Adjacent Cache Prefetch Available when supported by the CPU The CPU prefetches the cache line for 64 bytes if this featur...

Страница 55: ...system to automatically adjust processor voltage and core frequency to reduce power consumption and heat dissipation The options are Disable and Enable This feature must be set to Enable to be able t...

Страница 56: ...s are Disable and Enable This feature must be set to Disable to be able to configure the next two features CPU C6 report Select Enable to allow the BIOS to report the CPU C6 State ACPI C3 to the opera...

Страница 57: ...000 2133 2400 and 2666 Custom Refresh Enable Use this feature to perfrom a custom memory refresh rate The options are Disable and Enable MC BGF threshold Enter a value for the HA to MC BGF threshold w...

Страница 58: ...this feature when ADDDC Sparing is set to Enable The options are Disable and Enable Patrol Scrub Patrol Scrub is a process that allows the CPU to correct correctable memory errors detected on a memor...

Страница 59: ...4x4 x4x4x8 x8x4x4 x8x8 x16 and Auto IOU2 II0 PCIe Br3 Use this feature to configure the PCI E port Bifuraction setting for a PCI E port speci fied by the user The options are x4x4x4x4 x4x4x8 x8x4x4 x8...

Страница 60: ...enqueued The options are Disable and Enable Intel VT for Directed I O VT d Intel VT for Directed I O VT d Select Enable to use Intel Virtualization Technology for Direct I O VT d support by reporting...

Страница 61: ...or Volume Management Device for PStack0 Select Enable to enable Intel Volume Management Device support for the device specified by the user The options are Disable and Enable PCIe Hot Plug Use this fe...

Страница 62: ...drive specified by the user as a RAID drive The options are AHCI and RAID PCI E M 2 M1 This feature appears if an M 2 device is plugged in and RAID is selected in the SATA Mode Selection feature Use t...

Страница 63: ...reboot the system for a change on this setting to take effect The options are Disable and Enable The following TPM information will be displayed Active PCR banks Available PCR banks If the feature Se...

Страница 64: ...ws 10 or later The options are TCG_1_2 and TCG_2 Physical Presence Spec Version Use this feature to select the PPI spec version The options are 1 2 and 1 3 TPM 20 InterfaceType PH Randomization Use th...

Страница 65: ...are Disabled and Enabled Native PCIE Enable Enable this feature to grant control of PCI Express Native hot plug PCI Express Power Management Events and PCI Express Capability Structure Control The op...

Страница 66: ...le for configuration Device Settings This feature displays the base I O port address and the Interrupt Request address of a serial port specified by the user Change Settings This feature specifies the...

Страница 67: ...tect data transmission errors Select Even if the parity bit is set to 0 and the number of 1 s in data bits is even Select Odd if the parity bit is set to 0 and the number of 1 s in data bits is odd Se...

Страница 68: ...set to BootLoader legacy console redirection is disabled before booting the OS When set to Always Enable legacy console redirection remains enabled when booting the OS The options are Always Enable an...

Страница 69: ...with the data bits Select Space to add a Space as a parity bit to be sent with your data bits The options are None Even Odd Mark and Space Stop Bits A stop bit indicates the end of a serial data pack...

Страница 70: ...he options are Always Enable and BootLoader Legacy Console Redirection Legacy Console Redirection Settings Legacy Serial Redirection Port Use this feature to select a COM port to display redirection o...

Страница 71: ...this feature to set the flow control for Console Redirection to prevent data loss caused by buffer overflow Send a Stop signal to stop sending data when the receiving buffer is full Send a Start sign...

Страница 72: ...memory address mapping for the IO hub The options are 1G 4G 16G 64G 256G and 1024G Above 4G MMIO BIOS Assignment Select Enabled to decode a PCI device that supports 64 bit in the space above 4G Addre...

Страница 73: ...e for network stack support The options are Enabled and Disabled If the feature above is set to Enabled the next six features will be available for configuration Ipv4 PXE Support Select Enabled to ena...

Страница 74: ...and Exit Use this feature to commit to the changes you have made and exit from the system Discard Changes and Exit Use this feature to discard the changes you have made and exit from the system Delet...

Страница 75: ...fy the type of memory use from the available memory pool in the system to create a disk The options are Boot Service Data and Reserved Create Raw Use this feature to create a RAW RAM disk from all ava...

Страница 76: ...nabled and Disabled Erasing Settings Erase Event Log Select Enabled to erase all error events in the SMBIOS System Management BIOS log before an event logging is initialized at bootup The options are...

Страница 77: ...before generating a new event log Enter a number between 0 to 99 The default setting is 60 Note Reboot the system for the changes to take effect Custom Options Log EFI Status Code Use this feature to...

Страница 78: ...nstalled in your system System Event Log Enabling Disabling Options SEL Components Select Enabled for all system event logging at bootup The options are Disabled and Enabled Erasing Settings Erase SEL...

Страница 79: ...r Mac addresses are 6 two digit hexadecimal numbers VLAN This feature is configurable if the Update IPMI LAN Configuration feature is set to Yes Use this feature to enable or disable the IPMI VLAN fun...

Страница 80: ...urce of the IP address for this computer If Static is selected you will need to know the IP address of this computer and enter it to the system manually in the field If DHCP is selected the BIOS will...

Страница 81: ...Chapter 4 BIOS 81 Configure IPV6 support IPV6 Support Use this feature to enable IPV6 support The options are Enabled and Disabled...

Страница 82: ...e from three to 20 characters long Password Check Select Setup for the system to check for a password at Setup Select Always for the system to check for a password at bootup or upon entering the BIOS...

Страница 83: ...Key Provision Select Enabled to install the default Secure Boot keys set by the manufacturer The options are Disabled and Enabled Restore Factory Keys Select Yes to restore all factory keys to the de...

Страница 84: ...elect Yes to load a factory default db or No to load from a file on an external media Append Select Yes to add the db from the manufacturer s defaults list to the existing db Select No to load the db...

Страница 85: ...e Select Yes to load a factory default dbr or No to load from a file on an external media Append Select Yes to add the dbr from the manufacturer s defaults list to the existing dbr Select No to load t...

Страница 86: ...the order of bootable devices that the system to boot from Press Enter on each entry from top to bottom to select devices LEGACY UEFI DUAL Boot Option 1 LEGACY UEFI DUAL Boot Option 2 LEGACY UEFI DUA...

Страница 87: ...elect a boot device to delete from the boot priority list Delete Driver Option Use this feature to remove an EFI driver option from the driver order UEFI Application Boot Priorities Boot Option This f...

Страница 88: ...Discard Changes and Exit from the Exit menu and press Enter Save Changes and Reset When you have completed the system configuration changes select this option to save all changes made and reset the sy...

Страница 89: ...lts from the Exit menu and press Enter This enables the user to save any changes to the BIOS setup for future use Restore User Defaults To set this feature select Restore User Defaults from the Exit m...

Страница 90: ...inue the boot up procedure If a fatal error occurs you should consult with your system manufacturer for possible repairs These fatal errors are usually communicated through a series of audible beeps T...

Страница 91: ...m support manuals AMI BIOS POST Codes User s Guide When BIOS performs the Power On Self Test it writes checkpoint codes to I O port 0080h If the computer cannot complete the boot process a diagnostic...

Страница 92: ...ities it contains You may also use a utility to extract the ISO file if preferred After creating a DVD with the ISO files insert the disk into the DVD drive on your system and the display shown in Fig...

Страница 93: ...ctions in a command line or web based interface in Windows and Linux operating systems The program monitors system health information such as CPU temperature system voltages system power consumption f...

Страница 94: ...re installing or configuring components These warnings may also be found on our website at http www supermicro com about policies safety_information cfm Battery Handling Warnung Bei Einsetzen einer fa...

Страница 95: ...fingsgevaar indien de batterij verkeerd vervangen wordt Vervang de batterij slechts met hetzelfde of een equivalent type die door de fabrikant aanbevolen wordt Gebruikte batterijen dienen overeenkomst...

Страница 96: ...entos nacionales Attention La mise au rebut ou le recyclage de ce produit sont g n ralement soumis des lois et ou directives de respect de l environnement Renseignez vous aupr s de l organisme comp te...

Страница 97: ...ot D 2 Recovering the UEFI BIOS Image A UEFI BIOS flash chip consists of a recovery BIOS block and a main BIOS block a main BIOS image The recovery block contains critical BIOS codes including memory...

Страница 98: ...attached device follow the instructions below 1 Using a different machine copy the Super ROM binary image file into the disc Root directory of a USB device or a writable CD DVD Note 1 If you cannot l...

Страница 99: ...u want to start the BIOS recovery If you decide to proceed with BIOS recovery follow the procedures below 4 When the screen as shown above displays use the arrow keys to select the item Proceed with f...

Страница 100: ...to enter the BIOS Setup utility From the top of the tool bar select Boot to enter the submenu From the submenu list select Boot Option 1 as shown below Then set Boot Option 1 to UEFI AP UEFI Built in...

Страница 101: ...rupt this process until the BIOS flashing is complete 9 The screen above indicates that the BIOS update process is complete When you see the screen above unplug the AC power cable from the power suppl...

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