13.0 GUARANTEE - TERMS AND CONDITIONS
12
F8
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24
4
There are no internal user serviceable parts.
Check regularly for security of wall fixings as appropriate. Also check security of supply cable and connections. If the supply cable
becomes damaged, it must be replaced by a service agent or competent person, such as a qualified electrician.
This appliance is supplied with a BS1363 3 pin plug fitted with a 13 Amp fuse. Should
the fuse require replacing, it must be replaced with a fuse rated at 13 Amp and
approved to BS1362. In the event of the mains plug being removed/ replaced for any
reason, please note : IMPORTANT: The wires in the mains lead are coloured in
accordance with the following code:
Blue - Neutral
Brown - Live
Green/ Yellow - Earth
As the colours of the wires in the mains lead of this appliance may not correspond
with the colour markings identifying the terminals in your plug, proceed as follows.
The blue wire must be connected to the terminal marked with an N or coloured
black. The brown wire must be connected to the terminal marked with an L or coloured red. The green/yellow wire must be
connected to the earth terminal which is marked with an E or with the earth symbol. WARNING: Never connect live or
neutral wires to the earth terminal of the plug.
NOTE: If a moulded plug is fitted and has to be removed take great care in disposing of the plug and severed cable, it must be
destroyed to prevent engaging into a socket.
Refer to Section 2.0, Appliance Data for fuse specification. Excluding fuses, use only genuine manufacturers spare parts available
from your supplier.
12.0 SERVICING
GB IE
©
2017 Focal Point Fires plc.
Waste electrical products should not be disposed of with household waste. Please recycle where facilities exist. Check with your local
authority or retailer for recycling advice.
As our policy is one of continuous improvement and development, we therefore hope that you will understand we must retain the right
to amend details and/or specifications without prior notice.
Registration is not required.
The 3 or 5 year guarantee only covers products purchased on or after 1st February 2009. The 3 or 5 year guarantee commences from the date of
purchase, provided that the following 3 terms and conditions are adhered to:
1. For any claim to be made within the 3 or 5 years from date of purchase you will be required to provide and supply us with your proof of pur-
chase.
2. Your gas fire must have been commissioned by a Gas Safe registered installer, evidence of which you must provide together with the Gas Safe regis-
tration number.
3. Your appliance must have been serviced annually, irrespective of use, by a Gas Safe registered installer, evidence of which must be provided, such as
the receipt.
Please note all consumable items such as any ceramics including coals, pebbles, matrix, front strips, panels and bulbs are not covered by the 3 or 5
year guarantee.
We reserve the right to reject any claim or make a charge for any visit where the cause of the defect is due to non-compliance with the installation
and/or servicing instructions or misuse of the appliance.
If a repair is chargeable during the warranty period, we will inform you and where possible, provide a quote or price guide before starting work. We
cannot always give a firm cost until we commence the repair as it is not always possible to identify which components have been damaged.
Repaired or replaced products are covered only for the remainder of the original guarantee period and the guarantee period will not be extended
even if we repair or replace any product or part.
If we replace any component or product, the component or product removed will become our property.
We will not accept or reimburse the cost(s) of any third party who undertakes any work carried out on the product or fits parts, unless we have
approved such work in advance of it being carried out.
The Manufacturer’s guarantee does not apply to:
• Damaged caused by faulty installation, theft, tampering, neglect, misuse, normal wear and tear, accident, fire, flood, explosion, lightning, storms, frost or
other bad weather conditions.
• Damage caused by the non-observance of the Manufacturer’s Installation Instructions.
• Any unauthorised adjustments made to the product by a third party.
• Servicing and its associated costs.
• Self-maintenance tasks such as cleaning.
Making a claim is easy.
If you wish to make a claim under our 3 or 5 year guarantee, and all of the terms and conditions for your product have been met then please submit
the following information for the attention of the 3G Service Department to [email protected]. Alternatively, you can fax to 01202 499326 or
post to Superior Fires Ltd, 3G Service Department, Reid Street, Christchurch, Dorset, BH23 2BT. Please note that this does not affect your statutory
rights.
1. Name, full address (including post code) and contact telephone numbers.
2. Receipt of purchase or credit card statement.
3. Original installer’s Gas Safe* registration number (gas fires only).
4. Annual service receipt for every 12 months (gas fires only
).