WARRANTY POLICY
We honor a (3) Three Year Warranty on ALL craftsmanship and most parts provided the
below conditions are met and followed. All light bulbs are under warranty for 90-days
Troubleshooting
1.
Please reset any malfunctioning component multiple times; powering up and
down is Super Gemmy.
2.
If pump is not functioning properly, please clean out the outlets with an
appropriate tool. Many times outlets become clogged by normal use.
3. Please make certain the light bulbs are completely screwed in.
4.
If drip emitters are not working, remove dripper and insert a pin or similar
instrument to remove any debris. If dripper remains clogged, please blow out
the segment in question with a forceful gust of air.
5.
Please check all connections on the odor sok, drip emitters, rubber tubing,
drain lines, and air stones; ensure all are securely connected.
If you have attempted troubleshooting and you are unable to get your component
to function properly:
1.
[email protected] or call 877-476-9787 x3.
2.
Please provide the following information:
-First and last name used to place original order
-Product name
-Faulty component name, as listed on the Quality Assurance Checklist
3.
A Super Team representative will assist you with troubleshooting.
4.
If the component is deemed irreparable, you will be asked to send the unit
with the original invoice back to
:
SuperCloset, Warranty Replacement
701 Cesar Chavez, San Francisco, CA 94124
5.
Once we receive and inspect the faulty component, we will send a
replacement to your specified address.
6.
The replacement item will be sent to you within 48 hours of our receipt of
the faulty component.
**Please note that the cost of shipping back to our facility will be at your expense.
We will, in turn, handle the return shipping cost of the replacement component.**
REMEMBER THAT INDOOR GARDENING IS MEANT TO BE FUN AND WE ARE HERE
TO HELP YOU!!
HAPPY GROWING!!
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