A P P E N D I X
31
TROUBLE SHOOTING GUIDE
SYMPTOM
POSSIBLE CAUSE
SOLUTION
Display beeps for two seconds (long beep)
The unit is too hot from being in the
direct sunlight
Once the device cools down the screen will
turn itself on
No display when the key is in “on” position
The unit will not wake up with the
key in the “on” position until any
button is pressed
Touch the screen or start the vehicle, if this
does not turn the screen on then you will
need to call technical support
Vehicle does not start after programming
The calibration may have not written
correctly
Select “Return to stock” from the program-
ming menu. Then, Program back to stock.
Now, try to start the vehicle again. If the
problem continues contact tech support
Fusion drivers will not install correctly
The drivers were not successfully
installed by the automatic installer
Manually install the drivers, technical
support can provide you with instruction
on how to do this
Display beeps quickly
Possible device malfunction
Update the device using the fusion
software
Unit will not power on after vehicle is started
or after screen or buttons are pressed
Typically this issue is caused by a
blown OBDII/Cigarette Lighter Fuse
Replace fuse and test unit again
Programming errors:
1. Your device gets stuck on the “Uploading
Bootloader” screen
2. An error is displayed: “ERROR-We could
no upload the bootloader to the vehicle...”
3. If you are constantly asked to make sure
your key is on.
4. Error displayed after your device shows
blank gauges and says that it is loading. The
error will be displayed as “Cannot commu-
nicate with vehicle, ensure the key is in the
on position...”
Sometimes programming can be
disrupted by installed aftermarket de-
vices that are tapped into the vehicle
communication lines. These may
include but are not limited to after-
market radios, chime boxes, remote
starters, ect.
Also, any power consuming devices
should not be plugged into the ciga-
rette adapter during the programming
process. Fluctuations in power may
disrupt the programming process.
The following solutions are good fi rst
steps to getting around these programming
errors. If these steps do not solve your
problem, please contact Tech Support:
Fuses
:
( CAUTION: Always turn the key
off while unplugging fuses).
1. Remove fuses connecting radio, radio
amplifi er, satellite radio, remote starter,
or any other aftermarket device you have
installed on your vehicle.
Power:
1. Close all doors during programming.
2. Do not operate electrical accessories
(radio, windows, wipers, ect.)
3. Remove any devices plugged into the
cigarette lighter or any other auxiliary
power port.
T R O U B L E - S H O O T I N G
T R O U B L E - S H O O T I N G
