Page 17 of 24
Form 0161F 2805 09/2/2008
Superchips Inc
.
Superchips Inc.
1790 East Airport Blvd., Sanford, FL. 32773 (407) 585-7000 http://www.Superchips.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
Frequently Asked Questions
C. FLASHPAQ ‘Tuner Requires an Update’
Solution: Your FLASHPAQ Tuner does not have the calibration files necessary to tune your
vehicle; therefore a database update may be necessary.
1)
Write down any screen prompted text, such as
Tuner Requires
an Update...
Please visit
www.superchips.com
to update your tuner!
2)
If you have internet access follow below, if not skip to step 4
3)
From any PC running Windows XP, 2000 or higher
a.
Connect to the internet
b. Go
to
www.superchips.com
c.
Click ’New Users’ or ‘Existing Users’ (if previously registered)
d.
Follow on screen prompts
i. Install software drivers, as prompted
ii. Run the application to update your tuner
iii. Plug in your supplied USB cable to your PC
iv. When prompted by setup plug in the USB cable to Flashpaq
v. Close
Internet
vi. Disconnect
tuner
vii. Return to vehicle for programming
4)
Call Superchips customer service and request a RA #
a.
Superchips will issue a RA#
b.
Please include your Proof Of Purchase (POP)
c.
Return ship the tuner to Superchips
D. Vehicle Requires a Factory (Dealer) Update
If your Tuner has found your vehicle box code and it is problematic to tune, the following
messages will be displayed:
Vehicle Requires
a Factory Update
Call Superchips!
Use Code #E-XX
(XX=a two digit number)
Record this File
Name: XXXXXXXXXX
Solution: Superchips has found that some stock applications have numerous problems that
have been fixed with an updated stock program available from a dealer for your vehicle. An
update of the stock program in your vehicle is required before your Tuner may be used on your
vehicle.
You may call Superchips Customer Service for confirmation that a dealer updated file is
available and instructions about how to have the stock files for your vehicle updated. Write
down both the Code number (#E-XX) and the File Name XXXXXXXXXX and give this to the
Superchips customer service representative.
Page 18 of 24
Form 0161F 2805 09/2/2008
Superchips Inc
.
Superchips Inc.
1790 East Airport Blvd., Sanford, FL. 32773 (407) 585-7000 http://www.Superchips.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
Frequently Asked Questions
E. Unsupported application
If your particular vehicle or engine type is not currently supported by the Tuner, the following
error messages will be displayed:
This application
is unsupported
currently! Call
us if incorrect.
Call Superchips!
Use Code #E-36
Solution: Check year, model and engine to verify the Tuner being used is correct for the
application. If not, return it to the dealer from which it was purchased for the correct Tuner. If
the vehicle is correct for the Tuner being used, call Superchips Customer Service at 407-585-
7000 for a Return Authorization number to send the Tuner in for inspection.
F. Non-Stock File Application
If the Tuner has checked your file and cannot match it to a stock file the following messages
will be displayed:
Vehicle File is
Not Stock...
Call Superchips!
Use Code #E-43
Solution: This may be because another programmer has been previously used to reprogram
the vehicle. The vehicle computer must be reprogrammed with a valid stock program before
trying to use the Superchips Tuner. You may call Superchips Customer Service for instructions
about how to have the stock files for your vehicle updated. Write down both the Code number
(#E-XX) and the File Name XXXXXXXXXX and give this to the Superchips customer service
representative.
G. Locked Vin Number
As long as Tuner programming is in a vehicle, the tuner is “locked” to that vehicle. If an attempt
is made to use your “locked” Tuner on a different vehicle the following
messages will be
displayed:
Locked VIN
is mismatched!
Not the Original
Vehicle/Program
Call Superchips!
Use Code #E-37
Solution: Return the original vehicle back to stock before using the Tuner on a different vehicle
or purchase another Tuner for use on a second vehicle.
