SHIPPING POLICIES
1. Do Not Sign The Bill Of Lading Until You Have Inspected The Box Or Crate
2. Examine the box AS it is delivered and BEFORE the truck/driver leaves.
3. If there is any evidence of damage when it arrives, note it in detail with the phrase
“possible concealed damage” on the bill of lading and immediately call the office for
instructions before the truck/driver leaves if at all possible.
4. If there is obvious damage such as a hole in the box, a crushed box, etc., refuse the
shipment. The product will then go back to the freight company’s terminal where they
are entirely responsible.
5. Open and inspect your product as soon as possible. DO NOT WAIT.
6. If you find damage, take as many photographs of everything as soon as you can and
email them to [email protected]
7. Note: unless the following procedures are followed correctly and we are notified
within ten (10) days, SUPERA LLC cannot accept any responsibility for the problems
that may ensue.
DO NOT RETURN ANY DAMAGED GOODS TO SUPERA LLC WITHOUT PRIOR
AUTHORIZATION OF SUPERA LLC AND THE CARRIER.
KEEP ALL PACKAGING!
DO NOT RETURN ANY DAMAGED ITEMS UNTIL SHIPPING INSTRUCTIONS ARE
RECEIVED.
ALL CLAIMS MUST BE FILED WITHIN TEN (10) DAYS OF RECEIPT OF GOODS.
IF YOU HAVE ANY QUESTIONS CONTACT SUPERA DIRECTLY AT 503-723-5068.
