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Warranty for Main Unit and Hub
20.4 Exclusions of the Warranty
This Warranty does not cover any damage due to:
(a) commercial use; (b) normal wear and tear; (c)
storage; (d) an accident, misuse, abuse, or improper
use; (e) liquid leaking or spilling into the Julia main;
(f) use not in conformity with published directions
(e.g., Instructions Manual, or otherwise); (g) negligent
handling or damage due to faulty packaging or
mishandling in transit to Smart Product Concepts Ltd.
for repair; (h) alteration or defects caused by user
or other third-parties; (i) damage caused by third-
party accessories; or (j) an act of God. This Warranty
does not cover counterfeit, fake, or grey market
products. United States consumers only: Smart
Product Concepts Ltd. will only provide support for
CookingPal products that Smart Product Concepts
Ltd. has imported into the United States and sold
through its authorized channels only, including
CookingPal official Amazon Seller Central Account.
This warranty excludes damage caused by misuse,
neglect, shipping accident, incorrect installation, or
work carried out by anyone other than an authorised
Smart Product Concepts Ltd. After-Sales Service
Representative.
It also does not cover normal tear and wear,
maintenance, replacement of consumable parts, and
the following:
•
Using the wrong type of water or consumable
•
Scaling (any de-scaling must be carried out
according to the instructions for use)
•
Ingress of water, dust or insects into the product
•
Mechanical damages, including overloading
•
Damages or bad results due to wrong voltage or
frequency
•
Accidents including fire, flood, lightning, or similar
catastrophic events
•
Professional, workplace, or commercial use
•
Damage to any glass or porcelain ware in the
product
•
Damage arising from thermal shocks, drops,
improper use, failure to follow the use and care
instructions, or an unauthorized modification or
repair.
•
Normal product wear and tear.
•
Discoloration, warping, or metal separation due
to high heat or prolonged heat exposure when
empty, or non-stick deterioration that occurs from
misuse or abuse.
