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Copyright © 2009 Suntrap Pty Ltd All rights reserved ABN 87 117 052 856
Refund Policy
1. Suntrap products (such as solar collectors, water tanks, pumps, valves etc.) –
In any situation where a product fails to perform as specified, you are entitled to an
exchange or refund upon return of the product(s) to Suntrap within 30 days of purchase.
2. Labour charges and shipping charges will not be refunded.
3. If you change your mind, Suntrap will not refund any monies after the system has been installed.
due to faulty materials.
Scope of Warranty
10. This warranty does not apply to any defects or damage not due to faulty factory parts, including but
not limited to defects or damage caused by or resulting from:-
a) Accidental damage, abuse, misuse, maltreatment, abnormal stress or strain, harsh or adverse
water conditions, contamination or corrosion from particles in the water supply.
b) Alteration or repair of the Suntrap solar hot water system other than by an approved Suntrap
licensed installer, the installer with written authorisation from Suntrap, or a Technician from a Gas
or Electricity utility with approval from Suntrap.
11. This warranty does not cover the effects of the connection of the Suntrap Solar Hot water system to
bore waters and highly mineralised waters where the water used exceeds the following levels:
Total dissolved solids 600 mg/litre or p.p.m: Electrical conductivity 850 uS/cm: Total hardness
200 mg/litre or p.p.m: Chloride 250 mg/litre or p.p.m: Magnesium 10 mg/litre or p.p.m: Sodium
150 mg/litre or p.p.m: pH Min 6.5 and Max 8.5.
12. This warranty does not cover the effects of sludge/sediment as a result of connection to a water
supply from unfiltered or mineral content sources i.e. spring, dam, bore, river or other
.
13. Where a Suntrap solar hot water system or a component is replaced by Suntrap, the balance of any
original warranty will remain effective. The replacement part does not carry any additional
warranty.
14. Suntrap's obligations under this warranty are limited to repairing or replacing the Suntrap solar hot
water system or components. To the extent permitted by law, Suntrap will not be liable for any loss
or damage to roof, furniture, carpets, walls, foundations or any other consequential loss of any kind
caused by a defect in the Suntrap solar hot water system or any component.
Revised 22
nd
June 2010
Terms and Conditions of Warranty and Refund Policy
THE SUNTRAP SOLAR HOT WATER PRODUCTS THAT YOU HAVE PURCHASED COME WITH A
COMPREHENSIVE WARRANTY.
THE TERMS AND CONDITIONS OF THE WARRANTY ARE SET OUT BELOW.
1. Solar Collectors
All U tube series solar collectors are covered by a 10 year warranty.
2. Stainless Steel Water Tanks
Stainless steel water tanks are covered by a 10 year manufacturer’s warranty.
3. Solar Booster Pumps
All solar booster pumps are covered by a 5 year warranty.
4. Solar Controllers
All solar controllers are covered by a 5 year warranty.
5. Gas Boost Heaters
All Bosch gas boost heaters are covered by a 5 year manufacturer’s warranty.
6. Valves
All valves are covered by a 5 year warranty.
7. Workmanship
Workmanship is covered by the installers warranty.
8. This warranty is for normal use of the solar hot water system installed in accordance with the Suntrap
Solar Hot Water Installation Instructions and Owners Manual, and covers the repair and/or
replacement of any failed component in the system or where necessary. Under this warranty
Suntrap will repair or replace the component free of charge. The decision to repair or replace the
component will be entirely at the discretion of Suntrap.
9. This warranty only applies to defects in the Suntrap solar hot water systems which have arisen solely
Suntrap Pty Ltd
ABN: 87 117 052 856
PO Box 3164
Dural NSW 2158
Tel: 02 9651 2866
