17
Trouble shouting
Phenomenon Other Condition
Possible Cause
Solution
Wrong wiring
Check wiring
Power volt is not enough Check power & adapter
Right 1
st
led does
not light(keep
scanning)
Dialer burn out or RJ-11
connector is bad
Replace dialer
Tip: Pull out power, if
work well that means
dialer is bad, otherwise
inspect the wires.
Silent after lift
handset
Right 1
st
led is
lighting
Dialer burn out or C.O.
line have trouble
Replace dialer
Wrong wiring, TEL port
connected C.O. line
Inspect wires
Can release line
after hang up
handset
LED can not
scanning
The user’s equipment
care the polarity of line.
Swap 2 wires of line
(either C.O. or TEL)
Dialer out of order
Replace dialer
Remain dial tone if
dialed any number
Not response
Dial tone send from C.O.
of frequency of level is too
high.
No solution(Modify
dialer but should ask
factory)
Dialed number is wrong Check number & Redial
Domestic call
C.O. can not receive the
dialing signal send by
dialer
Set item # of DTMF
speed to lower or item
*# of tone/pulse dialing.
C.O. can not receive the
dialing signal of dialer
“
Set wrong number in item
3.
Correct item 3
Can not make a call
after dial all
numbers, like hear
busy tone, or
unobtainable voice.
(Under if all power,
wiring, dialer is good
then hear dial tone
before dial)
International
call(need forward to
system)
System is busy
Redial later
Wrong programming
Correct item 1,2,*9
Power volt is not enough Check power & adapter
Dialer out of order
Replace dialer
All international calls
are bypass
Silent if you monitor
the call progress
With # before numbers
Do not add #
Wrong programming
Correct or clear item 0
Some country/area
does not forward to
system
Silent if you monitor
the call progress
Account to be terminated To get available
account or off dialer’s
power
System down
Off dialer’s power
System can not receive
the dialing signal send by
dialer
Set item # of DTMF
speed to lower or add
PAUSE in item 4 or 5.
Hear dialing sounds,
it’s seems complete.
(Number decoder
may useful for read
the dialed number)
Wrong destination number Correct numbers
Can not connect to
destination
successfully.
Hear dialing sounds,
but it seems
incorrect.
Wrong programming
Correct Item 4, 5, 8
