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Sunpak® Infrared Heaters 

13 

Basic TSR Trouble Shooting 

Problem 

Possible Causes 

How to Fix 

References 

No Spark to pilot 

No red indicator light on remote 
control device 

 

Replace batteries in remote control device 

 

Replace remote control device 

Basic Operation - Page 3  
Battery Life - Page 9 

 

No power to the heater 

 

Verify power adapter is plugged into a live 120 VAC outlet 

 

Verify wiring is properly connected to the heater module 

Electrical – Page 8 
Basic Wiring – Page 10 

 

Remote control does not 
communicate with the heater 

 

Make sure remote control is within 25 feet of the heater 

 

Make sure ID Number on remote corresponds to number on heater. (Heater 
comes with two (2) pre-programmed remote control devices – try second 
remote). 

 

Heaters must be re-programmed for any replacement remote control 
devices 

Wireless Remote – Page 15 

Basic Operation – Page 3 

Programming new remote control device – 
Page 14 

Sparks, but does 
not ignite burner 

No Gas to Heater 

 

Allow time for air to bleed from gas line on new installations 

 

Turn on manual gas valve 

 

Check wire connections on top of gas valve. 

 

Clean burner orifice 

Gas Piping – Page 8 

Regular Service & Maintenance – Page 9 

Low Voltage 

 

Make sure you have 6-8 VDC to heater 

 

Heater lights, but 
turns off 

Loose or broken ground wire 

 

Secure ground wire to heater body 

Control System – Page 11 

 Pilot 

Electrode 

 

Adjust pilot electrodes 3/16 from pilot hood and 3/8 apart. 

 

Swap sensor and spark connections on module 

 

Replace TSR Control Module 

 

Replace Pilot Electrode Assembly 

Sunpak Pilot – Page 15 
Control Components – Page 11 

Not Enough Heat 

Low Gas Pressure 

 

Verify required gas pressure to heater 

Gas Supply – Page 7 
Gas Piping – Page 8 

 

Lack of Fresh Air to Heater 

 

Adjust tip angle to less than 30 degrees 

 

Add ventilation to patio above and below heater 

Ventilation – Page 9 

 

Dirty Orifice 

 

Clean orifice  

Regular Service & Maintenance – Page 9. 

 

Poor Heater Coverage 

 

Review Heater Layout and Design 

Heater Layout & Design – Page 4 

Deterioration of 
Front Grill 

Tip Angle over 30 degrees 

 

Adjust Tip Angle to less than 30 Degrees 

Incorrect Mounting – Page 12 

 

Wind hitting heater from below 

 

Set up wind break to prevent strong breeze from hitting infrared burner face 
directly.  Any wind break must not interfere with the safe operation of the 
heater 

Heater Layout & Design – Page 4 

Burner Noise 

Dirty Orifice 

 

Clean orifice thoroughly or replace if necessary 

Regular Service & Maintenance – Page 9 

 Dirty 

Burner 

 

Use bottle brush to clean mixer tube of burner 

 

Use compressed air to clean ceramic burner ports (max 30 PSI - use safety 
glasses) 

 

 

Cracked Ceramics 

 Replace 

infrared 

burner 

 

 

Содержание S34?TSR

Страница 1: ...ler must provide a copy of this manual to the owner Owner Keep this manual in a safe place in order to provide your service technician with the necessary information Warning These instructions are intended for qualified personnel specifically trained and experienced in the installation and repair of this type of equipment and related system components For Assistance Call Toll Free 888 317 5255 Inf...

Страница 2: ...oughly before installing or servicing this equipment Storage of gasoline and other flammable vapors and liquids in the vicinity of this or any other appliance may result in fire or explosion DO NOT store or use gasoline or other flammable vapors and liquids in the vicinity of this or any other appliance Always maintain clearance to combustibles as specified WARNING Not for indoor residential use T...

Страница 3: ...followed by the ON button and the HI button Always PRESS the button for at least 1 second to allow proper transmission of the remote signal Device Battery Wall Remote 2032 Button Type Handheld 21 23 12V Sunpak heaters have a spark ignition and electronic flame safety control The pilot is only ON while the heater is operating If the flame safety sensor fails to sense flame at the pilot the heaters ...

Страница 4: ...heater may be mounted at up to a 30 degree angle or face down Note that the top clearances required from combustible material increases when heaters are at any angle The heater must always be horizontal to the floor Never mount the heater in the vertical position Breezy conditions must be considered when heating any patio Windbreaks can be extremely effective in increasing comfort and reducing hea...

Страница 5: ...Sunpak Infrared Heaters 5 ...

Страница 6: ...Sunpak Infrared Heaters 6 Warning Heater must be level in the lengthwise direction ...

Страница 7: ...e C22 1 Part 1 applies Gas Supply The gas inlet supply pressure and manifold pressure required for each heater are listed below For gas supply line pressures in excess of psig consult with your gas service provider or the factory Gas Inlet Pressure Nat Gas Propane Maximum Pressure psig psig Minimum Pressure 6 W C 11 W C Manifold Pressure 5 W C 10 W C It is critical that the gas piping system be ad...

Страница 8: ...l and state plumbing and heating codes regarding sizing of gas lines 3 All gas pipe connections to the heater s must be sealed with a gas pipe compound resistant to liquefied petroleum gases 4 Installation of a drip leg or sediment trap in the gas supply line going to each heater is required to minimize the possibility of any loose scale or dirt within the gas supply line from entering the heater ...

Страница 9: ...l page 8 and Basic Wiring page 10 2 Start Heater a Turn ON manual gas valve b Genially press the ON button of the remote control for 1 second c Allow heater 5 minutes to full warm up in full daylight it may be difficult to see the flame d If heater locks out press the OFF Button to RESET Heater and repeat start up sequence e If the heater locks out several times there may still be air in the gas l...

Страница 10: ...s not water proof and must be weather protected The extension wire can be run 50 feet with 18 GA and must have suitable outdoor insulation In order to add the extension wire you must 1 Remove the Face Trim 2 Disconnect the Power Adapter from the control module 3 Attach the slide connector to the extension wire 4 Connect one end of the extension wire cable to the module and the other end to the Pow...

Страница 11: ...Sunpak Infrared Heaters 11 ...

Страница 12: ...Sunpak Infrared Heaters 12 ...

Страница 13: ...DC to heater Heater lights but turns off Loose or broken ground wire Secure ground wire to heater body Control System Page 11 Pilot Electrode Adjust pilot electrodes 3 16 from pilot hood and 3 8 apart Swap sensor and spark connections on module Replace TSR Control Module Replace Pilot Electrode Assembly Sunpak Pilot Page 15 Control Components Page 11 Not Enough Heat Low Gas Pressure Verify require...

Страница 14: ...el located on the louver end of the heater 3 Make sure you genially press the ON button for 1 full second to allow the control to respond 4 Make sure the red indicator lights up while pressing the ON button Replace batteries if necessary 5 Each heater comes with two wireless control devices Try the other control device 6 Press OFF to RESET system and then press ON After a few seconds you should he...

Страница 15: ...does not light repeat procedure 4 It is likely that there is still air in the gas line If the heater fails to light or fails to stay lit after several tries it may be necessary to purge the air from the gas line using safe practices Sunpak Pilot The two electrodes near the pilot provide for flame ignition and sensing It is important that these electrodes be position properly Electrodes should be l...

Страница 16: ... charges for forwarding the new heater or replacement part from the nearest distributor and returning the claimed defective heater or part to such distributor c All cost necessary or incidental for handling and administrative charges and for any materials and or permits required for installation of the replacement heater or part LIMITATION ON IMPLIED WARRANTIES Implied warranties including any war...

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