Troubleshooting
Change the remote batteries.
Operate remote transmitter at a slow
measured pace.
Press the remote control buttons with an
even motion and gentle pressure. Repeatedly
pressing buttons in rapid succession
may cause the transmitter to malfunction.
Unplug the unit. Clear the vent area of
dust and debris. Wait ten minutes, plug
the unit in again and turn on the heater.
Check that the unit is plugged into a
standard 120V outlet. Press the Power
button several times and make sure power
is set to the “ON”position.
With the power on press and hold the
POWER button on the control panel for 10
seconds. Once re-enabled the buzzer rings
2times
PROBLEM
Display shows
The remote control is not working.
Heater does not blow warm air.
There is no power and the logs do
not glow.
Flame effect works but heater
function does not and the buzzer
rings 4times when the heater
button is pressed.
The thermostat sensor is broken
or disconnected.
Operate the remote at a distance less
than 20 ft from the front of the
appliance; point the remote at the
control panel.
Normal operation will continue to run for
several minutes before shutting down.
Times will vary based on temperatures.
During this time cool air will blow.
Adjust the temperature settings to
ensure that the thermostat is set higher
than the current room temperature.
Unplug the fireplace, remove the back
panel of the fireplace and check that the
thermostat is plugged into the main circuit
board. If this does not solve the problem
contact customer service for a
replacement thermostat sensor.
There are no batteries.
The signal is poor.
The remote is too far from the heater.
The heater is in a cool down cycle.
The thermostat is disconnected.
There is no power to the unit.
The heater is disabled.
Thermostat setting is
preventing the heater
from turning on.
ROOT CAUSE
CORRECTIVE ACTION
