Troubleshooting
• Remove the battery from the compartment before carrying out maintenance on the machine or when checking that its parts
are in proper working order.
• To avoid unnecessary hassles, consult the following table before contacting customer service with any mechanical issues.
Problems
Possible Cause
Possible Solution
Machine refuses
to start
•
Power failure/Battery is not
inserted well
•
Check to make sure
the battery has sufficient
power and is inserted well
•
Check the hoses and connections are airtight
• Clean or replace valves/seals
• Please call the Snow Joe
®
+ Sun Joe
®
customer
service center at 1-866-SNOWJOE (1-866-766-9563)
for assistance
•
Leave the washer for 5 minutes to cool down
•
Clean the nozzle
•
Charge the battery.
• Allow machine to run by holding the trigger until
regular working pressure resumes
• Check that the water supply corresponds to the
specifications required
•
WARNING! Avoid using long, thin hoses
(minimum 1/2 in. diameter)
•
Clean the nozzle
• Clean the water inlet filter
• Straighten out the hose to remove any kinks/blockages
• Please call Snow Joe
®
+ Sun Joe
®
customer service
center at 1-866-SNOWJOE (1-866-766-9563) for
assistance
•
Wait for pump/hoses or accessories to thaw
•
Connect inlet water
• Clean the water inlet filter
•
Clean the nozzle
•
Pump sucking air
•
Valves dirty, worn out, or stuck
•
Pump seals worn out
•
Thermal sensor activated
•
Nozzle partially blocked
• Battery is flat
•
Air in inlet hose
•
Inadequate supply of mains water
•
Nozzle partially blocked
• Water filter blocked
•
Hose kinked
•
Pump/spray gun is leaking
•
Trigger mechanism is broken
•
Pump/hoses or accessories frozen
•
No water supply
• Water inlet filter blocked
• Nozzle blocked
Fluctuating pressure
Machine stops
Machine pulsating
Machine often starts
and stops by itself
Machine starts, but
no water comes out
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