14
Troubleshooting
Only a company specialist may be able to correct faults that cannot be rectified with the aid of this table. Please call the
Snow Joe
®
+ Sun Joe
®
customer service center at 1-866-SNOWJOE (1-866-766-9563).
Motor does not run
Motor power drops
Motor performance drops
Grass collection bag
not filling sufficiently
•
Unplug the unit from the power source and check that the blade is able to
rotate freely. If the lawn mower was previously in use, let the motor cool
down for a while before restart.
•
Check mains, and extension cord.
•
Clean discharge channel/housing.
• Start lawn mower on short grass or in a previously mowed area and tilt back.
• Correct the cutting height.
• Check that you are using a suitable extension cord of proper gauge and
length (see Extension Cord Chart pg. 2).
• Power source (e.g. generator) has too low voltage.
• Correct the cutting height.
• Clean discharge channel/housing.
• Replace or resharpen mowing blade (contact an authorized Snow Joe
®
+
Sun Joe
®
service center).
• Correct the cutting height.
• Allow the lawn to dry.
• Clean the grille on the grass collection bag.
• Clean the discharge channel/housing.
Problem
Remedy
