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Safety is a major consideration in the 

design of a Sunbeam kettle. This is why we 

have developed our 3-Way Safety System, 

which ensures that your kettle will:

1. Automatically switch off after boiling.

For convenience, safety and energy

efficiency, your Sunbeam kettle features an

auto cut-out device.

2. Cut-out for boil-dry protection.

If the kettle is operated without water, it

will automatically cut-out, 

preventing any damage to 

the element.

3. Shut-down in case of

overheating.
In the event of overheating, the kettle will

automatically shut down to prevent further

damage. Should this occur, take your kettle

to a Sunbeam Service Centre or Appointed

Service Agent.

Sunbeam’s 3-Way Safety System

Care and Cleaning

Always disconnect the kettle from the power 

outlet before cleaning.
Never immerse the kettle switch area, cord 

or power base in water, or allow moisture to 

come into contact with these parts.
Descale Your Kettle Regularly
Mineral deposits in tap water solidify when 

the water is heated. Lime scale may be 

white, coloured, even rusty-looking and is 

normally visible but phosphate scale isn’t 

generally visible but may cause the water to 

appear cloudy when heated. This may cause 

the interior of the water gauge to discolour, 

trigger the boil-dry cut-out mechanism or even 

reduce the kettle’s life.
Even in soft water areas it is important to 

descale your kettle regularly to help maintains 

its lifecycle.
NOTE: Failure to descale products regularly 

can be deemed as negligent handling and 

any faults caused by mineral build up will 

not be covered by the Sunbeam 12 Month 

Guarantee.
To remove this build-up, use Sunbeam Liquid 

Descaler, a simple to use, non-toxic cleaner 

available from Sunbeam Appointed Service 

Agents.
Alternatively:
1.  Fill the kettle with 1 cup of white vinegar

and the remainder with water and allow to

stand overnight. DO NOT BOIL.

2.  Empty the solution from the kettle. Any

stains remaining inside the spout can be 

removed by rubbing with a damp cloth. Fill 

the kettle with clean water, bring to boil 

and then discard the water. Repeat and the 

kettle will then be ready to use.

To clean the kettle exterior
The plastic surface may be wiped over with a 

damp cloth and polished with a soft dry cloth.
CAUTION: To prevent damage to the appliance, 

do not use alkaline, chemical or abrasive 

cleaners. Use a soft cloth and a mild 

detergent to protect the exterior surface.
To clean the mesh filter
CAUTION: 
Before removing or refitting the 

filter, switch off the kettle and empty it. Allow 

it to cool completely, then unplug the power 

base from the main supplied socket. Never 

operate the kettle without the filter fitted. 
Open the lid. Grasp the top of the mesh 

filter and pull upwards to remove. Wash in 

warm soapy water and dry thoroughly before 

replacing in the kettle.
Cleaning the concealed heating element
This kettle features a non-corrosive stainless 

steel heating element. Over time, scale may 

build up on the concealed element inside the 

kettle, causing discolouration that may have 

the appearance of rust. Be assured this is not 

rust. If this occurs clean with a Scotchbrite 

scourer or similar and a suitable abrasive 

cleaning cream. Rinse and clean throughly 

with tap water before using your kettle again.

Should you experience any 

difficulties with your product 

during the warranty period, 

please contact our customer 

service line for advice on 1300 

881 861 in Australia, or 0800 

786 232 in New Zealand. 

Australia 
www.sunbeam.com.au 

1300 881 861 

New Zealand 
www.sunbeam.co.nz 

0800 786 232 

This product is covered by a 12 month 

replacement or repair warranty, which is 

in addition to your rights under the 

Australian Consumer Law (if your product 

was purchased in Australia) or New Zealand 

Consumer Guarantees Act (if your product 

was purchased in New Zealand). 

Upon receipt of your claim, Crock-Pot will 

seek to resolve your difficulties or, if the 

product is defective, advise you on how to 

obtain a replacement or refund. 
To assist us in managing warranty claims, we 

recommend you register your product as soon 

as practicable after purchase, on our 

Sunbeam website and uploading a copy of 

your original receipt. View the Support 

section of the Sunbeam website. 
In order to make a claim under our warranty, 

you must have the original proof of purchase 

documentation for the product and present it 

when requested (if not already uploaded to 

our website). 
Should your product develop any defect 

within 12 months of purchase because of 

faulty materials or workmanship, we will 

replace or repair it, at our discretion, free of 

charge. A product presented for repair may be 

replaced by a refurbished product of the same 

type rather than being repaired. Refurbished 

parts may be used to repair the product. 
Our replacement or repair warranty only 

applies where a defect arises as a result of 

faulty material or workmanship during the 

warranty period. Your warranty does not 

cover misuse or negligent handling 
(including damage caused by failing to use the 

product in accordance with this instruction 

booklet), accidental damage, or normal wear 

and tear. 
Your warranty does not: 
• cover freight or any other costs incurred in 

making a claim, consumable items, 

accessories that by their nature and limited 

lifespan require periodic renewal (such as 

filters and seals) or any consequential loss or 

damage; or
• cover damage caused by:

-power surges, power dips, voltage supply 

problems, or use of the product on 

incorrect voltage; 

-servicing or modification of the product

other than by Crock-Pot or an authorised 

service centre; 

-use of the product with other 

accessories, attachments, product 

supplies, parts or devices that do not 

conform to Crock-Pot specifications; or 

-exposure of the product to abnormally 

corrosive conditions; or

• extend beyond 3 months if the product is 

used in commercial, industrial, educational or 

rental applications. 

The benefits given to you by our warranty 

are in addition to other rights and remedies 

under law in relation to the product. 
In Australia our goods come with guarantees 

that cannot be excluded under the 

Australian Consumer Law. You are entitled 

to a replacement or refund for a major 

failure and for compensation for any other 

foreseeable loss or damage. You are also 

entitled to have the goods repaired or 

replaced if the goods fail to be of acceptable 

quality and the failure does not amount to a 

major failure. 
Our goods also come with guarantees that 

cannot be excluded under the New Zealand 

Consumer Guarantees Act. 
If your warranty claim is not accepted, we 

will inform you and if requested to do so by 

you, repair the product provided you pay 

the usual charges for such repair. You will 

also be responsible for all freight and other 

costs. 
Should your product require repair or 

service after the warranty period, contact 

your nearest service centre. For a complete 

list of service centres, visit our website or 

call our customer service line for advice on 

1300 881 861 in Australia, or 0800 786 232 

in New Zealand. 

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