Sun Microsystems SPARCengine Ultra AXi, Техническое руководство, Страница: 29 / 174

Chapter 1 Introduction 1-7
1.3 Technical Support and Warranty
Should you have any technical questions or issues that are not addressed in the
SPARCengine Ultra AXi OEM Manual or on the Web site, contact your local
SunService Solution Center. To contact SunService in the U.S., phone (800) USA-
4SUN (800-872-4786). To find the SunService Worldwide Solution Center nearest you
go to this URL:
http://www.sun.com/service/contacting/solution.html
When you call SunService, be sure to indicate that the motherboard and CPU
module was purchased separately and is not associated with a system. Identify the
product by its part number.
■
SPARCengine Ultra AXi Motherboard — 501-4559-xx
■
UltraSPARC-IIi 270 MHz Module — 501-5039-xx
■
UltraSPARC-IIi 300 MHz Module — 501-5040-xx
■
UltraSPARC-IIi 333 MHz Module — 501-5090-xx
■
UltraSPARC-IIi 360 MHz Module — 501-5222-xx
■
UltraSPARC-IIi 360 MHz Module — 501-5148-xx
■
UltraSPARC-IIi 440 MHz Module — 501-5149-xx
The SPARCengine Ultra AXi includes a 1-year return-to-depot warranty. Should
your board fail during this period, contact your local SunService representative for
instructions. Before you call, get the motherboard date code (for example, 0798 for
the seventh week of 1998) and serial number from the stickers located next to the
internal SCSI connector (J1001). The module date code and serial number are on
stickers on the 180 pin connector of the module. See FIGURE 1-3 on page 1-5 and
FIGURE 1-4 on page 1-6 for a detailed illustration.
1.4 Independent Hardware Vendors (IHV)
Independent Hardware Vendors generally supply non-Sun parts, components and
peripherals such as PCI and graphics cards, enclosures, power supplies, memory,
hard disk drives, floppy disk drives, CD-ROM drives, monitors, keyboards, mouse
devices, cables and adapters.
A list of these IHVs can be found on the Internet at:
http://www.sun.com/microelectronics/ihv