TROUBLESHOOTING
You can solve many freezer problems easily, saving you the cost of a possible service call. Try
the suggestions below to see if you can solve the problem before calling a service technician.
Problem Possible
Cause
Freezer does not operate.
Unit is not plugged in, or there is a power failure.
The circuit breaker has tripped or fuse has blown.
The temperature control is turned off.
Turns on and off frequently.
The room temperature is warmer than normal.
A large amount of food has been added to the freezer.
The door is opened too often.
The door is not closed completely.
The temperature control is not set correctly.
The door gasket does not seal properly.
The freezer does not have the correct clearances.
Freezer gets too cold.
The temperature control dial may be set too high.
Freezer is not cooling
sufficiently.
Temperature control may be improperly set.
Food may be packed too tightly together, blocking the flow of
cool air.
Warm food, or an excessive quantity of food, has been put into
the freezer.
The door may not have closed properly, or door gasket may be
damaged.
There may be insufficient air space around the unit, or air vents
may be blocked.
Vibrations
Check to be sure that the freezer is level.
Freezer seems to make too
much noise.
The rattling noise may come from the flow of the refrigerant,
which is normal.
As each cycle ends, you may hear gurgling sounds caused by
the flow of refrigerant in your freezer.
Contraction and expansion of the inside walls may cause
popping and crackling noises.
The freezer is not level.
Door will not close properly.
The freezer is not level.
The door was reversed and not properly re-installed.
The gasket is dirty.
The shelf is out of position.
Water collects on the floor of
the cabinet.
The drain hole at the back of the cabinet floor my be clogged.
Clear it with a pipe cleaner or straw.
The side panels feel warm.
The door has been opened and closed frequently.
The unit is operating in a high ambient temperature.
Under these conditions, side-panel heating is normal; heat is
being dissipated from inside the cabinet.
If your freezer shows other symptoms than those described above, or if you have checked all
items listed as the cause and the problem still exists, then call SUMMIT® Customer Service at
1-800-932-4267
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