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Installation: Troubleshooter

16

SMX-10Mxx Series USB2.0 Camera User Guide

Figure 2-15  

Driver removal confirmation

6

After the driver is uninstalled, the 

SMX-10Mx Series USB2.0 Camera

 will disappear 

from the

 Imaging Devices

 section of the 

Device Manager

.

Troubleshooter

If you face problems with installation and detection of the camera, use this 
Troubleshooter. If you face problems that are not described below, contact Sumix 
Technical Department.

Note:

Tasks and problems in this section are demonstrated in Windows XP operating system.

Camera Was Not Detected or Recognized

If after connecting the camera to your computer the system does not detect it: there is 

no icon 

 on the Taskbar or the camera was not recognized by the system: 

Try doing the following: 

●

Check if the device was installed successfully: open system folder 

WINDOWS\ 

system32\drivers

 and check if there is the 

SMX10MX.sys

 file (normally it is located on 

the 

C:

 hard disk). If not, run the driver installation again. Be sure that no camera is 

connected during installation.

●

If the problem still persists, manually save the 

SMX10MX.sys

 file to the \

WIN-

DOWS\system32\drivers

 folder (the 

SMX10MX.sys

 

file is located in the

 \Sumix\SMX-

10Mx USB2.0 Camera\Drivers

 folder).

If the problem still persists, try one of the following:

Содержание SMX-10M Series

Страница 1: ...User Guide SMX 10MxX Series USB2 0 Cameras...

Страница 2: ...ata Suite 201 Oceanside CA 92056 Tel 877 233 3385 Fax 508 300 5526 Email camera sumix com www sumix com The information in this document is subject to change without notice The software described in t...

Страница 3: ...tting Started 21 Installing Lens 21 Recommendations on the Camera Connection 21 Plugging in the Camera 22 Installing Driver Software 23 Starting the Application 23 Switching Between Cameras 26 Viewing...

Страница 4: ...eo to Memory 42 Saving Options 43 Chapter 6 Snapshots 45 Snapshots Basics 45 Taking Snapshots Using Software Trigger 45 Taking Snapshots Using Hardware Trigger 46 External Trigger Connector Pinout 47...

Страница 5: ...MX 10Mxx cameras feature USB2 0 communication interface Duralumin housing with C CS mount The benefits of SMX 10Mxx cameras are the following High speed Low power consumption No external power supply...

Страница 6: ...Introduction 6 SMX 10Mxx Series USB2 0 Camera User Guide...

Страница 7: ...s The wizard will guide you through the software and hardware drivers installation Close all other applications that are running on your computer and then click the Next but ton to continue the instal...

Страница 8: ...0Mx Camera Setup Wizard 3 In the License Agreement box read the license Then select I accept the agree ment and click Next Figure 2 2 License Agreement dialog box 4 The wizard starts to check your sys...

Страница 9: ...re green the parameters satisfy the software requirements update your system if at least one cell is red such configuration is not recom mended update your system if at least one cell is yellow otherw...

Страница 10: ...eave the one sug gested by the wizard Click Next Figure 2 5 Select Destination location box 7 In the same way in the Select Start Menu Folder box leave the suggested location or specify the folder you...

Страница 11: ...USB2 0 Camera User Guide Figure 2 7 Select Additional Tasks box 9 In the Ready to Install step view the options you selected and click Install Figure 2 8 Ready to Install box 10 The wizard will start...

Страница 12: ...es USB2 0 Camera User Guide Figure 2 9 Installing box During the installation the system will ask you whether you want to install the device software Press Install to proceed Figure 2 10 Windows Secur...

Страница 13: ...lable the customers are notified and a new installer file is sent to them The update procedure is exactly the same as the installation described in the previous section Simply run the new installer SM...

Страница 14: ...10Mxx Series USB2 0 Camera User Guide Figure 2 12 Updating the camera driver 5 Follow the easy on screen instructions On the first step select Browse my com puter for driver software Figure 2 13 Updat...

Страница 15: ...application according to the general Windows application uninstallation rules Alternatively you can click the uninstallation shortcut in the application folder Start All Programs Sumix SMX M10x USB2...

Страница 16: ...mera Was Not Detected or Recognized If after connecting the camera to your computer the system does not detect it there is no icon on the Taskbar or the camera was not recognized by the system Try doi...

Страница 17: ...t your computer If any of the above steps did not help and the device is not recognized yet try the following 1 Connect the problematical camera to the computer 2 Open the Device Manager window right...

Страница 18: ...t click and select Update Driver Figure 2 18 Device Manager Updating the SMX 10Mx camera driver 6 Run the Hardware Update Wizard the same way as the Found New Hardware Wiz ard by choosing the Install...

Страница 19: ...that starts for updating the hardware failure occurs after you browse to the files needed for the installing Figure 2 19 Found New Hardware Wizard Cannot install this Hardware try doing the following...

Страница 20: ...SMX 10Mx USB2 0 Camera folder located on the hard disk where you installed the SMX 10Mx Camera Software normally it is the C Program Files Sumix SMX 10Mx USB2 0 Camera 6 Click Next Figure 2 21 Install...

Страница 21: ...ce the camera down 2 Remove the camera cover 3 Screw the lens in To remove the lens 1 Face the camera down 2 Screw the lens out 3 Put on the cover Note Before screwing the lens in or putting on the co...

Страница 22: ...the front USB2 0 port the device might not work properly We recommend to use the back USB2 0 port to avoid problems with the camera work see the picture below Note Design and configuration of the fro...

Страница 23: ...to the Installation Troubleshooter and learn how to fix such problems see Troubleshooter on page 16 Starting the Application After the camera hardware has been installed you can start the application...

Страница 24: ...h reflects all color settings of the camera To open the histogram Press the h button on the keyboard or select Histogram from the Device menu Camera hardware histogram will appear showing signal for d...

Страница 25: ...s empty when the video is not started Device Settings window contains the camera settings To open the Device Settings window Select Settings from the Device menu or press Alt s on the keyboard Figure...

Страница 26: ...dow Then you will not need to click the Start Video button If the Start Video button is not active in the SMX 10Mx Series USB2 0 Camera Software main window click Device menu select Switch Multiple an...

Страница 27: ...mera ID The camera ID is shown on the top of the Device Settings window Figure 3 8 Camera ID Reducing CPU Load You can reduce CPU load by enabling the Direct Access to Driver Frame Memory option at th...

Страница 28: ...Getting Started 28 SMX 10Mxx Series USB2 0 Camera User Guide...

Страница 29: ...re sliders are in the lowest position Decimation is 1 1 Viewport size is 800 x 600 the Viewport settings dialog box is activated with the button on the camera application toolbar or Alt v on the keybo...

Страница 30: ...ider values will affect the image only if the Enable box is checked Tuning Light in the Image To tune illumination install a lens To tune light in the image 1 Use maximum diaphragm aperture of your le...

Страница 31: ...control the color components use the R G B sliders of the Color Balance tab and the Brightness Contrast and Saturation sliders of the Color Correction tab Figure 4 4 Histogram after performing White B...

Страница 32: ...tly for Red Green and Blue channels R G B All gain sliders control the camera s hardware gain amplifier The R G and B gain sliders control the software gain for each color channel Checking the Lock Ra...

Страница 33: ...her frame rate The higher decimation can be used for preview when 1600 x 1200 image can be displayed as 800 x 600 with the frame rate two times higher Viewport Viewport is a rectangular area of the se...

Страница 34: ...The gamma correction is done by the camera hardware Figure 4 9 Image correction controls Note For 8 bit camera models the Image Correction tab is disabled To use these controls check the Enable box t...

Страница 35: ...imes smaller than R G B Gain of the Sensor Controls so all changes of Color Balance can be performed with more accuracy than it can be done using R G B Gain of Sensor Controls Note The difference betw...

Страница 36: ...C color models Figure 4 12 Advanced sensor controls The Monochrome mode forces the transformation of the sensor pixels data into monochrome stream The Nearest Color mode Bayer matrix from the sensor i...

Страница 37: ...ng the FrameRate Control button in the lower part of the Device Settings window To change frame rate 1 Open the Device Settings window by pressing Alt s on the keyboard 2 Press the FrameRate Control b...

Страница 38: ...lance tab of the main window Figure 4 14 Auto White Balance checkboxes For more information on white balance see Color Balance on page 35 Output Bits per Pixel If the 10 bit mode box is checked it ena...

Страница 39: ...nd 2 Save Camera Profile box appears Type in profile title and select a folder where you want to save the file Figure 4 17 Saving camera profile 3 Press Save To load a profile 1 Press Ctrl o or in the...

Страница 40: ...Tuning Guidelines Saving and Loading Camera Profiles 40 SMX 10Mxx Series USB2 0 Camera User Guide Figure 4 18 Loading camera profile 3 Press Open...

Страница 41: ...3 Capture Limits The Limits section in the Capture Options dialog box allows controlling the capture parameters To open the dialog box press Alt c on the keyboard You can lower the noise level in the...

Страница 42: ...his is done without a delay between frames Do the following 1 Start video 2 Press the Save Video to Memory button in the toolbar or press Shift F4 on the keyboard Number of frames in the video is set...

Страница 43: ...folder will also store snapshots see Snapshots on page 45 b Change the prefix that will be assigned to all frame frame sequence and video files or leave the default ones Use the Single Frame Sequence...

Страница 44: ...Capturing 44 SMX 10Mxx Series USB2 0 Camera User Guide...

Страница 45: ...hot process press the Snapshot button Taking Snapshots Using Software Trigger To make a snapshot using the software trigger 1 Turn the video mode on press F5 or the Start Video button in the toolbar 2...

Страница 46: ...1 Connect an external device equipment 2 Turn the video mode off press Shift F5 or the Stop Video button in the toolbar 3 Set exposure gain viewport etc 4 Set Timeout seconds to wait for external trig...

Страница 47: ...the external trigger polarity The following options are available Positive the External Trigger Input 1 will be enabled Negative the External Trigger Input 2 will be enabled Saving Snapshots When you...

Страница 48: ...napshot field The files are named automatically by combining the corresponding File Name Prefix and numerical value that is calculated by the number of last captured file 1 c Select image file format...

Страница 49: ...apter will show you how to use the cameras with adapters Using C mount Adapter with IR cut Filter The SMX 10Mxx Series cameras can be a C mount with the adapter adapter with filter or a CS mount witho...

Страница 50: ...Use of Accessories 50 SMX 10Mxx Series USB2 0 Camera User Guide C mount In this case the camera is used with the C mount adapter or with the C mount adapter with IR cut filter...

Страница 51: ...visible and infrared spectrum The IR cut filter cuts away a significant amount of the overall collected light and thereby affects the sensitivity in a negative way In general color cameras are one fa...

Страница 52: ...h IR cut filter already screwed in To use the SMX 10Mxx camera as CS mount screw the C mount adapter C mount adapter with IR cut filter out To use the SMX 10Mxx camera as C mount screw the C mount ada...

Страница 53: ...Use of Accessories 53 SMX 10Mxx Series USB2 0 Camera User Guide...

Страница 54: ...xx Series USB2 0 Camera User Guide Using Tripod Adapter The SMX 10Mxx camera may go with the Tripod adapter already put on To remove the tripod adapter from the camera 1 Loosen the screw of the adapte...

Страница 55: ...5 SMX 10Mxx Series USB2 0 Camera User Guide To put the tripod adapter on the camera 1 Loosen the screw of the adapter 2 Put the Tripod adapter on the camera Locate the tripod on the camera as shown in...

Страница 56: ...Use of Accessories 56 SMX 10Mxx Series USB2 0 Camera User Guide...

Страница 57: ...F12 Brings up the Main window when displaying the live video Esc The same as Shift F5 stops the video Ctrl o Opens Camera Profile Ctrl s Stores Camera Profile Ctrl c Copies an image from the camera to...

Страница 58: ...Keyboard Shortcuts 58 SMX 10Mxx Series USB2 0 Camera User Guide...

Страница 59: ...pplication toolbar Starts live video display in the View window Stops live video display and closes the View window Brings up the Viewport Setup dialog box Captures a frame into BMP TIFF file Captures...

Страница 60: ...Toolbar Overview 60 SMX 10Mx Series USB2 0 Camera User Guide...

Страница 61: ...step 2 15 Driver removal confirmation 16 Device Manager the SMX 10Mx camera with Warning status 17 Device Manager the SMX 10Mx camera is detected as Unknown device 18 Device Manager Updating the SMX...

Страница 62: ...nabling the Color Correction tab 36 Advanced sensor controls 36 The Frame Rate Control window 37 Auto White Balance checkboxes 38 10 bit mode checkbox 8 Median Filter checkbox 38 Saving camera profile...

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