UPDATING THE SYSTEM
If a problem occurs when attempting to perform a system update, refer to the following table.
Symptom
Cause
Solution
“A software download error occurred. Please try
again.” is displayed.
The set time of the clock and actual time differ
greatly.
Set the clock to the correct time.
• With SUBARU STARLINK Safety and Security:
Move the vehicle to an area where GPS signals
can be received normally.
• Without SUBARU STARLINK Safety and
Security: Move the vehicle to an area where
cellular phone reception is good.
An error occurred at the server. (Server cannot
respond temporarily due to maintenance, etc.)
Wait for the server to return to normal.
“No server response. Please try again.” is
displayed.
The connection between the system and the
Wi-Fi® access point is weak or has been lost.
Connect the system to the Wi-Fi® access point
again and perform the update in an area with
low electrical noise.
Communication between the Wi-Fi® access
point and server has been lost.
Check that the Wi-Fi® access point can connect
to the internet and perform the update in an
area with low electrical noise.
WHAT TO DO IF
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