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HomeDepot.com
Please contact 1-877-527-0313 for further assistance.
PROBLEM
ROOT CAUSE
CORRECTIVE ACTION
Fireplace stopped heating before
reaching the desired temperature.
Fireplace has reached set temperature.
Temperature around fireplace might be a few
degrees higher than other area in the room.
Set the fireplace to a higher temperature or
always “on”.
Display shows "
"
The thermostat sensor is
broken or disconnected.
Unplug the fireplace, remove the back panel
of the fireplace and check that the
thermostat is plugged into the main circuit
board. If this does not solve the problem
contact customer service for a replacement
thermostat sensor.
Display shows " "
The thermostat sensor short circuited.
Contact customer service for a replacement
thermostat sensor.
Display shows " "
Manual Reset overheat
protection has triggered.
Inspect the heater and check that the air
inlets and outlets are not blocked as this may
cause overheating. Unplug the heater for 30
minutes and allow it to cool down. Replug
and operate. Monitor the heater for signs of
overheating. If the problem persists,
discontinue use of the heater and contact
customer service.
Display shows " "
Power cord overheating
protection has activated.
Check your heater cord and plug
connections. Faulty wall outlet connections
or loose plugs can cause the outlet or plug
to overheat. Be sure the plug fits tight in the
outlet. Heaters draw more current than small
appliances. Overheating of the outlet may
occur even if it has not occurred with the
use of other appliances. During use check
frequently to determine if your plug outlet or
faceplate is HOT! If so, discontinue use of
the heater and have a qualified electrician
check and/or replace the faulty outlet(s).
Heater does not blow warm air.
The heater is in a cool down cycle.
Normal operation will continue to run for
less than one minute before shutting down.
Times will vary based on temperatures.
During this time cool air will blow.
There is no power and the logs do not
glow.
There is no power to the unit.
Check that the unit is plugged into a
standard 120V outlet. Press the Power button
several times and make sure power is set to
the “ON”position.
The logs are not glowing, and there is no
flame effect.
The flame effect turned off.
Press the Flame button several times.
Troubleshooting
