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This limited warranty is void if:
You purchased any
HeartSine products from anyone other than an Authorized
Agent; your HeartSine product is serviced or repaired
by anyone other than HeartSine Technologies, Ltd.; your
HeartSine product is opened by unauthorized personnel or
if a product is not used in accordance with the Instructions
for Use and the Indications for Use provided with your
product; your HeartSine product is used in conjunction with
incompatible parts or accessories, including, but not limited
to batteries. Parts and accessories are not compatible if they
are not HeartSine products.
What you should do:
As the original end user you should
send the completed Warranty Card within 30 days of original
purchase to:
HeartSine Technologies, Ltd.
203 Airport Road West
Belfast, BT3 9ED, United Kingdom
or register online using the Warranty Registration link on
our website www.heartsine.com. To obtain warranty
service for your HeartSine product, contact your local
HeartSine Authorized Agent or call Customer Support on
+44 28 9093 9400. Our technical representative will try to
resolve your issue over the phone. If necessary, and at our
sole discretion, we will arrange for service or a replacement
of your HeartSine product. You must not send back any
product without our authorization.
What we will do:
If your HeartSine product contains
defects in material or workmanship and it is returned, at the
direction of a technical service representative, within the
warranty period, we, at our sole discretion, will repair your
product or replace it with a new or reconditioned product
of the same or similar design. The repaired or reconditioned
product will be warranted subject to the terms and
conditions of this limited warranty for either (a) 90 days or
Warranty
What is covered?
HeartSine provides to the original end
user a limited warranty that all HeartSine products that
are purchased from a distributor, sub-distributor, person
or entity authorized by HeartSine Technologies, Ltd.
(“Authorized Agents”) are substantially free from defects in
material and workmanship. This limited warranty applies
only to the original end user and may not be assigned or
transferred. An original end user is one who is able to
provide proof of purchase from HeartSine or an Authorized
Agent. Persons who are not original end users take the
products “as is” and with all faults. Please be prepared to
provide proof of purchase demonstrating that you are the
original end user and eligible to make a valid claim under
this warranty. If you are not sure if the distributor, sub-
distributor, person or entity from whom you purchased any
HeartSine products is authorized by HeartSine Technologies,
Ltd. please contact Customer Support on +44 28 9093 9400
or [email protected].
For how long?
HeartSine warrants, from the date of the sale
to the original end user, the HeartSine samaritan PAD for the
full eight (8) year service life and the HeartSine samaritan
Trainer and HeartSine Gateway for a period of two (2) years.
Products with a stated expiration date are warranted until
such expiration date.
Limited warranty does not cover:
This limited warranty
does not cover defects or damages of any sort resulting
from, but not limited to, accidents, damage while in
transit to our service location, alterations, unauthorized
service, unauthorized product case opening, failure to
follow instructions, improper use, improper or inadequate
maintenance, abuse, neglect, fire, flood, war or acts of God.
We do not warrant your HeartSine products to be compatible
with any other medical devices.
