Warranty
11
Return Authorization:
Merchandise cannot be returned without approval from the Stryker Adel Customer Service Department. An
authorization number will be provided which must be printed on the returned merchandise. Stryker Adel re-
serves the right to charge shipping and restocking fees on returned items.
SPECIAL, MODIFIED, OR DISCONTINUED ITEMS NOT SUBJECT TO RETURN.
Damaged Merchandise:
ICC Regulations require that claims for damaged merchandise must be made with the carrier within fifteen
(15) days of receipt of merchandise. DO NOT ACCEPT DAMAGED SHIPMENTS UNLESS SUCH DAMAGE
IS NOTED ON THE DELIVERY RECEIPT AT THE TIME OF RECEIPT. Upon prompt notification, Stryker
Adel will file a freight claim with the appropriate carrier for damages incurred. Claim will be limited in amount
to the actual replacement cost. In the event that this information is not received by Stryker Adel within the
fifteen (15) day period following the delivery of the merchandise, or the damage was not noted on the delivery
receipt at the time of receipt, the customer will be responsible for payment of the original invoice in full.
Claims for any short shipment must be made within thirty (30) days of invoice.
