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Troubleshooting
The table below shows the most common errors and possible solutions to each.
Problem
Solution
Login failure
Ensure that the correct user name
and password are used to log into the
system.
New Case Error
Delete archived cases to create free
space.
Video limit reached
Begin a new case to capture more
videos.
Image limit reached
Begin a new case to capture more
images.
List limit reached
The maximum number of cases
permitted to be entered has been
reached. Delete older entries in the
list.
SIDNE® Comm Error
Ensure that SIDNE is connected
properly. Reboot the SDC Ultra™ and
SIDNE.
Error printing. No image captured/
selected
Capture images and then select them
to print.
Error saving settings
To restore previous settings, reboot
the system.
FTP connection error
Ensure that the FTP server is up and
the network cable is plugged in.
Error: Media unavailable
Please insert/connect a valid media to
the SDC Ultra.
USB space insufficient
Ensure that there is free space
available on the media.
Error: Disk corrupt. Please try again... The media is corrupt. Insert a new
disc to continue.
Error: Disc drive busy
Ensure that the disc drive is not being
currently used. Reboot the machine if
the error persists.