FAQs & troubleshooting
User Manual
13
Why is everything gray in the headset?
• Be sure to look all around in the 360-degree
view. There may be a menu option behind you.
• Try plugging the headset into the charge cable
for 15 seconds to restart the session, then
unplug and resume training.
Why does the in-headset view appear tilted?
If you start your session with your headset at an angle,
the view may lock to that angle. Re-center the view by
pressing the home button on the controller.
How do I change the volume?
To adjust the volume level, use the volume up/down
buttons on the headset. Pico controllers also have a
volume control on the right side of the controller. For
best results, train in an area with minimal external
noise.
How do I change the controller battery?
Pull down on the lower half of the controller to open
the battery compartment. Change the batteries and
replace the cover. Note that you will need to resync the
controller after changing the batteries.
How do I get replacement parts?
For replacement parts (facial interfaces, controllers,
etc.) please contact Strivr support by visiting support.
strivr.com and clicking Submit a Request.
The tether came off my controller. How do I reattach
it?
If the tether detaches from your controller, open the
battery compartment and loop the tether around
the tether peg. You’ll notice the peg has a hole
immediately above it; it’s easiest if you form a small
loop with the tether cord and push that loop into the
hole at a perpendicular angle. Then pull the tether
parallel with the controller and slide the battery cover
back on, ensuring the tether exits the cover via the
small cutout.
My headset didn’t receive the latest training
programs from Strivr.
For a headset to receive the latest updates from Strivr,
it has to be connected to the Strivr cloud.
1. If your system includes stand-alone headsets,
the headsets should connect automatically. You
can check its status on the About screen in the
headset. If it says “Connected to Strivr”, it’s ready
upload and download to and from the Strivr cloud.
2. If your system includes Pico G2 or 4KS headsets
and a management device, the headsets should
turn on automatically when plugged in to charge.
3. If your system includes Oculus Go headsets and a
management device, the headset has to be turned
on when you connect it to the USB hub.
NOTE: Seeing a green or yellow charging light on
the headset when you plug it into the hub is not
an indication that the headset is connected to the
Strivr Cloud—this light just means the headset is
charging. Always verify by checking the hub.
How soon do training results appear in the Strivr
Portal?
When a learner logs out after a training session and
connects the headset to power, results and data
are transmitted in just a few minutes. The analytics
dashboard on the Strivr Portal refreshes with that
new data once every hour. Note that to successfully
connect to Strivr, Oculus Go headsets must be
powered on before plugging them in.
I sometimes feel dizzy. Should I take precautions?
Discomfort can happen, especially for first-time VR
users. If you feel discomfort, the first thing to do is
take off the headset and relax for a few minutes. You
may find when you try again, you feel fine. Try sitting
in a swivel chair to train, rather than standing. If that
doesn’t mitigate the dizzy feeling, no problem—we
never want to force anyone into the headset.
Let your manager know if you are unable to complete
the training
The headset is not connected to Strivr (non-MD
systems)
If the About screen in the headset does not say
Connected to Strivr
, it cannot transfer training results
and download training content. If the About screen
says
Wi-Fi not enabled
, open the Wi-Fi screen and
enable Wi-Fi. If you see the status
Not Connected to
Strivr
, contact support.
Note that learners can train when not connected to
Strivr.
I accidentally exited training
If you accidentally exit training and see a Settings
screen, you can return to training by pressing the
Home button on your controller.
Содержание Pico G2
Страница 1: ...User manual v2 0 01 20 2022 Immersive Learning system for use with Pico G2 G2 4K and Oculus Go ...
Страница 4: ......
Страница 27: ......
Страница 28: ...www strivr com ...