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FAQs & troubleshooting

User Manual

support.strivr.com

13

Why is everything gray in the headset?

•  Be sure to look all around in the 360-degree 

view. There may be a menu option behind you.

•  Try plugging the headset into the charge cable 

for 15 seconds to restart the session, then 

unplug and resume training.

Why does the in-headset view appear tilted?

If you start your session with your headset at an angle, 

the view may lock to that angle. Re-center the view by 

pressing the home button on the controller. 

How do I change the volume?

To adjust the volume level, use the volume up/down 

buttons on the headset. Pico controllers also have a 

volume control on the right side of the controller. For 

best results, train in an area with minimal external 

noise.

How do I change the controller battery? 

Pull down on the lower half of the controller to open 

the battery compartment. Change the batteries and 

replace the cover. Note that you will need to resync the 

controller after changing the batteries.

How do I get replacement parts?

For replacement parts (facial interfaces, controllers, 

etc.) please contact Strivr support by visiting support.

strivr.com and clicking Submit a Request.

The tether came off my controller. How do I reattach 

it?

If the tether detaches from your controller, open the 

battery compartment and loop the tether around 

the tether peg. You’ll notice the peg has a hole 

immediately above it; it’s easiest if you form a small 

loop with the tether cord and push that loop into the 

hole at a perpendicular angle. Then pull the tether 

parallel with the controller and slide the battery cover 

back on, ensuring the tether exits the cover via the 

small cutout.

My headset didn’t receive the latest training 

programs from Strivr.

For a headset to receive the latest updates from Strivr, 

it has to be connected to the Strivr cloud.

1.  If your system includes stand-alone headsets, 

the headsets should connect automatically. You 

can check its status on the About screen in the 

headset. If it says “Connected to Strivr”, it’s ready 

upload and download to and from the Strivr cloud. 

2.  If your system includes Pico G2 or 4KS headsets 

and a management device, the headsets should 

turn on automatically when plugged in to charge.

3.  If your system includes Oculus Go headsets and a 

management device, the headset has to be turned 

on when you connect it to the USB hub. 
NOTE: Seeing a green or yellow charging light on 

the headset when you plug it into the hub is not 

an indication that the headset is connected to the 

Strivr Cloud—this light just means the headset is 

charging. Always verify by checking the hub. 

How soon do training results appear in the Strivr 

Portal?

When a learner logs out after a training session and 

connects the headset to power, results and data 

are transmitted in just a few minutes. The analytics 

dashboard on the Strivr Portal refreshes with that 

new data once every hour. Note that to successfully 

connect to Strivr, Oculus Go headsets must be 

powered on before plugging them in.

I sometimes feel dizzy. Should I take precautions?

Discomfort can happen, especially for first-time VR 

users. If you feel discomfort, the first thing to do is 

take off the headset and relax for a few minutes. You 

may find when you try again, you feel fine. Try sitting 

in a swivel chair to train, rather than standing. If that 

doesn’t mitigate the dizzy feeling, no problem—we 

never want to force anyone into the headset.
Let your manager know if you are unable to complete 

the training

The headset is not connected to Strivr (non-MD 

systems)

If the About screen in the headset does not say 

Connected to Strivr

, it cannot transfer training results 

and download training content. If the About screen 

says 

Wi-Fi not enabled

, open the Wi-Fi screen and 

enable Wi-Fi. If you see the status 

Not Connected to 

Strivr

, contact support.

Note that learners can train when not connected to 

Strivr.

I accidentally exited training

If you accidentally exit training and see a Settings 

screen, you can return to training by pressing the 

Home button on your controller.

Содержание Pico G2

Страница 1: ...User manual v2 0 01 20 2022 Immersive Learning system for use with Pico G2 G2 4K and Oculus Go ...

Страница 2: ...Strivr is a registered trademark of Strivr Labs Inc Copyright 2022 Strivr Labs Inc All rights reserved ...

Страница 3: ...headphones 4 Product care maintenance 5 Changing controller batteries 5 Equipment hygiene 5 Handling the headset 6 Storage space 6 Facilitating training 7 Headset wi fi connection 7 Retrieving the headset 8 Choosing a training space 8 Putting on and adjusting the headset 8 Acclimation screens 9 Logging out 10 Returning the headset 10 The Strivr Portal 11 FAQ troubleshooting 12 System setup 14 Heal...

Страница 4: ......

Страница 5: ...erview of your VR equipment learn best practices for facilitating training at your company get a reference for troubleshooting and learn about the Strivr Portal where you can view and track training results and analytics This manual covers use of the Strivr Immersive Learning system with Pico G2 and 4KS and Oculus Go headsets Look for special information that applies specifically to Pico or Oculus...

Страница 6: ...ou have a USB hub plug each headset into a USB port on the hub and plug the hub into a wall adapter If your system includes a Management Device MD see System setup on page 14 4 Connect to wi fi Put the headset on and wake the controller by holding the home button Hold Trackpad UP Trigger to open the Wi Fi screen On the wi fi screen make sure Wi Fi is set to On Then select your network key in the p...

Страница 7: ...on the headset To turn the headset on press and hold down the power button located on the top of the headset for about 5 seconds or until the indicator light next to the power button turns blue To check to see that it is powered on hold the headset up to your eyes and the screen inside will illuminate If the power button is accidentally pressed during training the display will go to sleep Short pr...

Страница 8: ...ir it with the headset by pressing the Home button The indicator light will begin blinking When the light turns off the controller is paired If the position of the in headset view is not properly centered hold the home button for 2 seconds and it will be re centered Adjusting the volume Use the volume button on the headset to adjust the sound level Pico G2 4KS controllers also include a volume con...

Страница 9: ...ens micro fiber cloth included with your system to clean the headset lenses as needed Don t use liquid or chemical cleansers Starting from the center of the lens gently wipe the lens in a circular motion moving outwards Equipment hygiene Keep your equipment clean and disinfected with a course of two wet wipes The steps shown here are the minimum steps Strivr recommends and should be performed betw...

Страница 10: ...torage space To ensure proper cooling Never stack any of the electronic components on top of each other Do not store in or on insulated fabric areas Do not store in direct sunlight Most Strivr Immersive Learning systems are stored in trays lockers or portable carts that have cutouts for storing each headset If your system came with plastic bins for storage and transportation of the headsets place ...

Страница 11: ...ent devices connect through those 1 Put the headset on and log in 2 On the program selection screen select the About button The status should say Connected to Strivr Pico G2 4KS headsets only If you see Wi Fi not enabled or Not Connected to Wi Fi on the About screen 1 Open wi fi settings by holding touchpad UP trigger on the controller for 3 seconds 2 Make sure Wi Fi is set to On 3 Select your wi ...

Страница 12: ...ing on the headset The headset has two side straps and one top rubber strap Learners should put the headset on like a pair of goggles and adjust the side straps until the headset is comfortable and does not feel like it is falling down The inner portion of the top strap can be removed if the headset feels too tight Glasses If the learner wears glasses they should wear their glasses inside of the h...

Страница 13: ...e the controller choose right or left hand control adjust the headset and log in to Strivr training After they log in learners see training menus pick an immersive training experience and dive in 1 WELCOME SCREEN 3 RE CENTER HEADSET 5 LOG IN 2 HEADSET ADJUSTMENT 4 CHOOSE HANDEDNESS NOTE The screens learners see at your company may not match these screens exactly ...

Страница 14: ...ary for systems that do not include an MD After plugging the headset into the hub the headset should display a green or yellow charging light or red if the headset is under 20 battery Follow the charging cable back to the USB hub and verify the hub port displays a blue light There should be a one to one ratio of connected headsets and blue lights on the hub If a connected port does not display a b...

Страница 15: ...tps portal strivr com to View and analyze training results including usage score and more Check to see if headsets are properly connected View statistics for connection over a given time period Deploy manage and track training programs on specific headsets Learn about the Strivr Portal and request access at support strivr com ...

Страница 16: ...set To do so hold the power button on the headset Pico G2 4KS 15 seconds Oculus Go 10 seconds The indicator light will flash blue and then turn off Hold the Power button down again until the blue light turns back on The screen inside the headset is black How do I turn it on If you see all black in the headset try one of the following solutions Short press the power button on the of the headset onc...

Страница 17: ... You can check its status on the About screen in the headset If it says Connected to Strivr it s ready upload and download to and from the Strivr cloud 2 If your system includes Pico G2 or 4KS headsets and a management device the headsets should turn on automatically when plugged in to charge 3 If your system includes Oculus Go headsets and a management device the headset has to be turned on when ...

Страница 18: ...ore than one headset in a single storage solution Note that systems in a blue metal tray are pre wired and no setup is required USB HUB POWER BRICK IEC CABLE 2 Assemble the USB hub using the diagram below a Plug the IEC cable into the power brick b Plug the power brick into the DC IN port of the USB hub c Plug the other end of the IEC cable into a power strip TO POWER STRIP a c b If your Immersive...

Страница 19: ...and system updates you ll first set up the management device then connect it to the USB hub then plug in and charge 3 Locate the USB cables There will be one per headset Plug each USB cable into the USB hub up to 5 per USB hub 1 Locate the box containing the Management Device Unbox the Management Device and the accessories with it MANAGEMENT DEVICE ANTENNAS POWER CORD OCULUS GO USB TO MICRO USB PI...

Страница 20: ...e b Plug the Power cable into the Management Device c Plug the other end of the Power cable into a power strip USB HUB USB TO SS CABLE POWER BRICK IEC CABLE a a c b TO POWER STRIP 3 Locate the box containing the USB hub Unbox the USB hub and the accessories with it if you have a system with more than 5 headsets your USB to SS cable may be blue ...

Страница 21: ...brick b Plug the power brick into the DC IN port of the USB hub c Plug the other end of the IEC cable into a power strip d Plug the USB end of the USB to SS cable into USB port 1 on the front of the MD the top left port USB PORT 1 5 Plug the SS end of the USB to SS cable into the SS port on the USB hub SS PORT TO POWER STRIP a c b ...

Страница 22: ... USB Adapter Unbox the Wireless USB Adapter and its accessories Note that you will only be using the adapter and the antennas b Remove the cover from the adapter c Screw the antennas onto the adapter It does not matter to which port you connect the antenna 6 If your system has 2 or fewer headsets locate the USB cables that came with your headsets and plug them into the USB hub starting at Port 1 O...

Страница 23: ...O G2 4KS USB TO USB C d Insert the USB adapter into USB port 1 on the USB hub the port next to the USB cable e Locate the USB cables that came with your headsets There will be one per headset Plug each USB cable up to 5 per USB hub into the USB hub starting at Port 2 USB PORT 1 ...

Страница 24: ...m a Plug the LTE modem into one of the USB ports on the front of the Management Device MANAGEMENT DEVICE NOTE The appearance and design of your LTE modem may vary according to brand LTE MODEM b A green light on the LTE modem indicates when it is connected The light flashes green while it is searching and connecting ETHERNET CABLE MANAGEMENT DEVICE Ethernet cable Connect the ethernet cable to the M...

Страница 25: ...an increased risk of injury when engaging in normal activities in the real world Do not drive operate machinery or engage in other visually or physically demanding activities that have potentially serious consequences e g death personal injury property damage or other activities that require unimpaired balance and hand eye coordination until you have fully recovered from any symptoms RESUME USE OF...

Страница 26: ...GUAGE e g armed robbery If you have a history of any physical or psychological problems triggered by experiencing scary violent or anxiety inducing images or videos avoid viewing the triggering content or do not use the VR headset Pico For health and safety information please visit https www pico interactive com us terms user_safety html Contact us Strivr Support https support strivr com US Canada...

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Страница 28: ...www strivr com ...

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