General recommendations
for a stable wireless connection
To get an optimal user experience when scanning, it’s important to ensure a fast and stable wireless connection.
To help you achieve this we recommend that:
• the scanner and the PC are in the same room.
• the PC is positioned no more than 5 meters from the scanner.
Wireless
interference/noise
In general, wireless interference/noise from other wireless devices in a clinic will not affect the usability of the 3Shape
TRIOS
®
4 wireless setup. Most wireless devices (smartphones etc.) run on the 2.4 GHz frequency band, while the
TRIOS 4 wireless scanner runs on the 5 GHz frequency band. This greatly reduces the risk of interference with the
most common wireless devices.
However, in some cases, interference in the 5 GHz frequency band could occur from, for example, special wireless
headphones or other individual devices. If you experience disturbances that affect scanning, try to move or turn off
the equipment that could be causing the issue. In some cases, it may not be possible to remove the cause of critical
the noise. In such cases, a wired scanner may be a better choice for your practice.
Many clinics have x-ray protective measures installed in the walls. This will help achieve a good connection from the
scanner to the PC as the effect of all external wireless traffic is greatly reduced.
Starting up
the first time (connecting/pairing the scanner to the PC)
When you start the scanner up the first time, you will need to pair the scanner with the PC. See the procedure below.
Step 1:
Make sure that the WI-FI adapter is inserted into a USB
port.
The WI-FI adapter must be connected directly to one of the
USB ports on the PC. No hub or similar hardware may be
inserted between the adapter and the PC, as this can cause
an unstable connection.
Restart the PC after attaching the WI-FI adapter.
The adapter will not appear in the list of adapters until the PC
has been restarted.
Step 2:
Enable wireless scanning in
More
→
Settings
→
TRIOS
→
Scanner Management
Step 3:
Type in the scanner’s serial number in the
Add new
scanner
field and press the button with the green plus.
Hint:
The serial number is located on the front tube.
It is the number written in the largest font, starting with 1HC.
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