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11. Troubleshooting
Problems Cause
Solution
Cannot turn on the
scanner
1.
Low battery power
2. Battery
not
inserted properly
Replace or install the
battery correctly
Pictures cannot
be saved when you
are scanning them
1.
MicroSD card has
not been Installed
2. Memory is full The
microSD card has not
Been formatted properly
1.
Install microSD card
2. Download
the
pictures from the
scanner to the
computer to create
storage space
3.
Place refer to section
4:3
Computer does not
recognize your
scanner
when
connected.
(You can not
find removable disk)
Connection failure
Make sure all cable
connections are secured.
Restart the computer if
necessary
The battery life is
very short
USE wrong type of
battery
Replace with new 2xAA
alkaline batteries
Blurry Images
The lens of scanner is
dirty
Clean the lens with soft dry
cloth
ERR. LED is on when
scanning a document
Scanning speed is too
fast
Press the power/Scan
button to reset and scan
again the document
Abnormal lines on the
image scanned when
battery is low
Some batteries may cau
se this problem, or you a
re not using Alkaline
batteries
Always use branded Alkali
ne batteries for
the scanner
EN
