IP Camera User Manual
IP Camera SON-IPC1
Version 1.0
Page 34
5.3 I cannot connect to my camera remotely
Check the DDNS registration work properly by using the Installation Wizard (section 3.10).
Make sure you see “DDNS successful” messages complete. The DDNS password is shown underneath the camera
and on the packaging box.
Did UPnP fail? Check it is switched on in your router.
If UPnP fails you will need to use port forwarding or rule creation in your router.
Refer to Appendix II for examples of using different routers.
5.4 The green light is reflecting in my window and causing image flare
Go to the PTZ settings in the browser and change the PTZ mode to “Been Extinguished”
5.5 I wish to mount the camera on the ceiling but the image is upside down
Use the “flip” option in “Equipment Options (Section 3.5)
5.6 I am getting some false alarms when using the camera at night
Lower the “Motion Detection Sensitivity” setting in “Equipment Options”.
Turn on the “Motion Detection Compensation” in Alarm Service Settings in the camera browser options.
5.7 I want to display the camera feed in Safari or Chrome
Use the third browser option - “Mobile Phone (For Browser that supports Javascript)”
5.8 I have lost my password how do I reset the Camera
Push in and hold the reset pin hole in the base of the camera for at least 10 seconds while applying power.
5.9 I have set my camera to record but nothing is being saved to the recordings
folder
Check you are not getting any error messages in the Windows Event Log such as a corrupted dll.
Try re-installing the IP Camera software.
5.10 I am running out of disk space to save recordings
Try changing to MPEG4 format and reducing the frame rate until the quality is unacceptable.
