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SECTION 4
TROUBLESHOOTING
4.1 ERROR CODES
The following error condition codes will display on the
control panel when the freezer is experiencing a problem.
The error condition code directs you to the system location
of the malfunction.
ERROR CODE
MALFUNCTION
01
Program Board
02
High Torque Error
03
Extended Run Time Error
04
Clean Error
05
Freezing Cylinder Sensor
07
Drive Motor Current
09
High Pressure Cutout
12
Left Hopper Sensor Error
13
Right Hopper Sensor Error
Any error causing condition must be corrected, then the
power turned off, and back on before the freezer will return
to normal operation.
4.2 UNDERSTANDING ERROR CODES
ERROR CONDITION CODE 01
If the control panel displays a program board error (Error
Code 01), place the Freezing Cylinder Off-On Switch in the
Off position, wait 10 seconds, and return the switch to the
On position. If the Control Panel still displays the error
condition code, call your Authorized Stoelting Distributor
for further assistance.
ERROR CONDITION CODE 02
If the control panel displays a high torque error (Error Code
02), the controller has sensed that the product in the
freezing cylinder has reached 125% of set consistency for
10 or more seconds. This condition may be caused if the
product consistency adjustment has been set too high. To
remedy this condition, place the Freezing Cylinder Off-On
Switch in the Off position, wait until the product in the
freezing cylinder has had adequate time to thaw to a
reasonably soft consistency, and return the switch to the
On position. Follow the Product Consistency Adjustment
procedures at the begining of this section and reduce the
Fine Adjustment value by a few points. If the Control Panel
still displays the error condition code, call your Authorized
Stoelting Distributor for further assistance.
ERROR CONDITION CODE 03
Extended run time errors (Error Code 03) are often times
caused by the mix running too low in the freezer’s hopper,
or if a restriction is preventing the mix from entering the
freezing cylinder. Check the mix level on the affected
freezing cylinder. If the level mix is low, add mix. Look for
ice crystals in the liquid mix in the hopper. Ice crystals can
clog the mix inlet regulator, and prevent mix from entering
the freezing cylinder. If you find ice crystals in the mix,
check the temperature of the walk-in cooler where the mix
is stored.
Excessive compressor run time may also occur if the
condenser filter is dirty, or if the condenser is obstructed.
Check around the sides of the freezer, to be sure nothing
has been placed near the condenser vents. A minimum of
3" clearance is required.
After the cause of the problem is found and remedied,
place the Freezing Cylinder Off-On Switch in the Off
position, wait 10 seconds, and return the switch to the On
position. If the Control Panel still displays the error
condition code, call your Authorized Stoelting Distributor
for further assistance.
ERROR CONDITION CODE 04
If the freezer is left in the Clean Mode for more than 20
minutes, the control panel will display a Clean Error (Error
04). This condition does not reflect a problem with the
freezer itself. The Clean Error has been programmed into
the controller as a safeguard to protect the freezer from
potential damage caused by the freezer being accidentally
left in the clean mode. To remedy the Clean Error, place
the Freezing Cylinder Off-On Switch in the Off position,
wait 10 seconds, and return the switch to the On position.
If the Control Panel still displays the error condition code,
call your Authorized Stoelting Distributor for further assis-
tance.
ERROR CONDITION CODE 05
If the control panel displays a Freezing Cylinder Sensor
error (Error Code 05), place the Freezing Cylinder Off-On
Switch in the Off position, wait 10 seconds, and return the
switch to the On position. If the Control Panel still displays
the error condition code, call your Authorized Stoelting
Distributor for further assistance.
NOTE
When the freezer encounters a Freezing Cylinder Sensor
Error, the freezer will automatically be switched to run on
pre-configured timing cycles. This mode will allow you to
continue serving product until the freezer can be serviced.
