AFTER SALES SUPPORT
1300 886 649
AUS
MODEL: STR-G34M-B PRODUCT CODE: 59454 12/2017
18
FAQs & Troubleshooting Guide
If you encounter problems with your microwave oven, check the issues raised
on this page to see whether your problem can be solved easily without a service
call. If none of the solutions offered help you solve the problem, or if the appli-
ance malfunctions, contact our after sales support line for advice.
DANGER:
Do not attempt to take the appliance apart or adjust or repair it yourself!
Problem
Possible Cause
Solution
The microwave
oven does not
work.
Incorrect or faulty
power connection,
or tripped fuse.
Make sure the oven is plugged in
securely. If it is not, remove the plug
from the outlet, wait 10 seconds and
plug it in again securely.
Check for a blown circuit fuse or a
tripped main circuit breaker.
If these seem to be operating properly,
test the outlet with another appliance.
The oven door is not
properly closed.
Make sure the door is securely closed
and the door safety lock system is
engaged. Otherwise, the microwave
energy will not flow into the oven.
The oven is
programmed to
start at a later time.
Check to ensure that the control panel is
programmed correctly.
My food gets
cooked during
defrosting.
The defrosting time
was too long.
Use the Jet Defrost setting and reduce
the defrosting time.
My bread rolls
burn during
warming in the
microwave.
The warming time
was too long.
Small food items can burn rapidly and
only require very brief heating periods.
One bread roll will reheat in 5-10
seconds.
Using the
microwave
oven causes
interference to
my radio/TV.
Try eliminating or reducing any interference by:
• Cleaning the microwave oven door and seal.
• Re-orienting the antenna of the radio or television.
• Relocating the microwave with respect to the receiver.
• Moving the microwave oven away from the receiver.
• Plugging the microwave oven into a different power outlet
so that it and the receiver are on different branch circuits.